Team Members Leader

Aquel Page Forest Park, GA ***** 470-***-**** *****************@*****.*** Summary

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management. Energetic professional with 9 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills Call Center Operations Safety Issue resolution Quality Improvement Training Team Supervision Quantitative skills Experience in leadership Customer service Reliable & trustworthy Relationship building Training & development People skills Innovative Friendly Cool under pressure Human resource specialist from the US Army Experience January 2021 - December 2022 Pizza Hut - Lake City, GA Team Leader/Assistant Manager Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries. Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation. Mastered operations in every area of diverse manufacturing facility and directed overall production effectively in absence of team lead. Achieved 95% customer satisfaction rating by guiding customers to best purchasing decisions and by delivering courteous, prompt and expert service. Offered training and support to keep team members motivated and working toward objectives. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Delegated daily tasks to team members to optimize group productivity. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service. Fostered positive employee relationships through communication, training and development coaching. Assigned projects and distributed tasks to team members as per area of expertise. Reviewed completed work to verify consistency, quality and conformance. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Completed daily quality assurance duties to provide feedback for improvements. Maintained daily inventory to facilitate successful material distribution. July 2013 - October 2014 Dunkin' Donuts - North Tonawanda, NY Assistant Manager Delegated daily tasks to team members to optimize group productivity. Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Enforced company policies and procedures to strengthen operational standards across departments. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Directed and led employees, supervising activities to drive productivity and efficiency. Coached team members and delivered constructive feedback to promote better productivity and build confidence. Delegated tasks to team members based upon skill level and to achieve organizational goals. Completed inventory audits to identify losses and project demand. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Assisted with developing and implementing marketing strategies to improve sales and profitability. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Recruited and trained new employees to meet job requirements. Reviewed completed work to verify consistency, quality and conformance. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. Assigned work and monitored performance of project personnel. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Produced thorough, accurate and timely reports of project activities. Evaluated individual and team business performance and identified opportunities for improvement. Organized team activities to build camaraderie and foster pleasant workplace culture. Proposed or approved modifications to project plans October 2011 - June 2012 US Army - Niagara Falls, NY Human Resources Specialist Provided essential support to address individual HR needs of employees. Conducted background checks and orientation, coordinating new employee onboarding process. Safeguarded human resource information, maintaining employee confidence and protecting operations. Maintained human resources records by processing applications and resumes. Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork. Participated in educational opportunities and read technical publications, updating job knowledge. I help enlisted soldiers apply for life insurance I help with their tax information and marriage status information I updated family status and health status as well as deployment status I helped around the base where needed I guided new soldiers to their prospective areas I help soldiers choose the right health insurance and life insurance for their budget I also provide a drug test and hair test screenings for enlisted soldiers I was asked no matter what I needed to do to always show up. I did everything in my power to show up and was greatly rewarded and appreciated for it. I was also in line to be military intelligence while in basic training I was taught how to type and use computers I also did weapons training as well as other military requirements Education and Training June 2011 Niagara Wheatfield Sanborn, NY High School Diploma I did not receive my high school diploma but I am currently trying to enroll to finish it