Assistant Manager Customer Service
Resume:
Timothy Taylor
A positive, uplifting, and essential asset to any organization.
Plymouth, MN 55446
**************@*****.***
Professional Summary
Versatile and results-driven Assistant Manager with 15+ years of experience in retail and event coordination, technology, and hospitality. Proven track record in leading teams of 5-10, enhancing customer service, and managing high-volume operations. Skilled in event planning, technology and telecommunications, successfully coordinating over 1,000 services for top-tier clients. Adept at training, data analysis, and conflict resolution, with a strong focus on client satisfaction and operational efficiency. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Speedway-Plymouth, MN
March 2024 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow and trained a team of 10 employees while providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies to achieve sales targets that improved customer satisfaction
• Conducted regular inventory checks to maintain accuracy levels and minimize loss due to shortages
• Resolved conflict precisely and calmly
• Assumed managerial responsibilities in the absence of the manager
• Developed strong connections with vendors/suppliers
• Conducted training sessions for new hires on company policies and procedures
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc Injured
Recovering from surgery
March 2023 to February 2024
Had a second ankle surgery and was recovering during this time period as well as being a devoted father. Event Coordinator
City Of Minneapolis-Minneapolis, MN
September 2022 to March 2023
Minneapolis Convention Center
Coordinated the lifetime of any event assigned:
• Consolidated client needs obtained from client request and conversing with sales and marketing teams, and attending planning meetings
• Scheduled, executed, and attended meetings via Zoom and Site Visits/Tours for upcoming clients
• Orchestrated event schedules for staff based off criteria and provided schedule of the clients
• Planned and executed corporate events, conferences, seminars, graduations and product launches
• Managed event logistics such as venue selection, vendor coordination, and budget management
• Coordinated all aspects of event setup such as: technology, seating, catering and security
• Managed on-site staff during events, providing leadership and support throughout the duration of the event
• Generated Post-event evaluations
• Implemented innovative ideas to enhance overall success
• Sustained strong rapport with key stakeholders such as vendors, caterers, entertainers, and suppliers
• Managed multiple projects simultaneously while meeting deadlines within a fast-paced environment
• Collaborated with cross-functional teams to entail great outcomes
• Coordinated with external vendors to secure necessary permits/licenses for events
• Computer generated floor plans, timelines, etc
Event Coordinator
Smart City Networks-Minneapolis, MN
June 2017 to September 2022
Minneapolis Convention Center
• Provided and sold thousands of telecommunication and internet services and products to over 1000 of different top tier companies within the trade-show/commercial industry such as the Super bowl Fan Fest in 2018, and the Men's NCAA FINAL FOUR Fan Fest in 2019
• Assistant General Manager duties in General Manager absence
• Operated in a High volume, large capacity, fast paced environment
• Kept up to date orders and services logs and entries
• Maintained strong rapport with clients, vendors and venue staff with great hospitality and customer service skills which made for reoccurring sales and connections
• Attend weekly venue manager meetings
• Upheld and programmed building technology, security, and cybersecurity
• Lead and assisted technicians on installations
• Collaborated with clients to understand their event objectives and developed customized event plans to meet their needs
• Negotiated contracts with vendors to ensure cost-effective services while maintaining high quality standards
• Oversaw registration processes for attendees, sustaining accurate data collection and timely communication
• Managed on-site staff during events, providing clear instructions and support throughout the duration of the event
• Conducted post-event evaluations to gather feedback for improvements
• Liaised between clients/vendors/venue staff before/during/after an event ensuring smooth operations
• Provided exceptional customer service by promptly addressing any concerns or issues raised by clients/ guests
• Implemented cost-saving measures without compromising the quality and impact of events
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