Asia McGill
**********@*****.*** 919-***-**** Goldsboro, NC www.linkedin.com/in/asia-mcgill
SUMMARY
Seasoned Administrative Assistant with 18 years of experience in coordination, scheduling, and dispatching. Expertise in managing communication and billing for trucking and emergency services. Seeking an Administrative role to leverage
extensive background in operational support and customer service.
WORK EXPERIENCE
The Action Group HR- Temporary Wilson NC
Operations Support Specialist
Abundance of data entry
Support for the sales department
Creating Service Tickets
Baxter Healthcare -Contract Goldsboro NC
Customer Service Technician Jan 2024 -March 2025
Provide comprehensive customer support by troubleshooting and resolving technical issues, ensuring optimal
functionality of Baxter Healthcare products for clients and maintaining high satisfaction levels.
Self-employed - Door Dash Goldsboro NC
Independent Contractor Jul 2022 - Present
Embrace personal development opportunities to enhance interpersonal skills and expand professional network.
Cultivate and deepen relationships within industry circles, laying the groundwork for future collaborative endeavors.
First Fleet Trucking Company, Inc.
Administrative Assistant Sep 2013 - Jul 2022
• Managed scheduling and dispatching of drivers for dedicated routes, ensuring efficient allocation of resources and
adherence to timelines.
• Facilitated communication between drivers and management, serving as a key point of contact to address
operational concerns and improve workflow.
• Executed weekly billing for customers, maintaining accuracy in financial documentation and supporting the
company's revenue cycle.
Johnston Ambulance Service
Communications Center Supervisor/Logistics Dispatcher Jan 2006 - Sep 2013
Managed the coordination and dispatch of emergency personnel for both emergency and non-emergency
situations, ensuring timely and efficient response.
• Developed and implemented daily scheduling for dispatchers and EMT staff, maintaining compliance with
HIPAA regulations.
• Oversaw a team of 10 dispatchers, maintaining operational flow and ensuring adherence to communication
protocols.
EDUCATION
Johnston Community College
A.A.S. - Medical Office Administration, Medical Office Administration
Smithfield, NC
2013
SKILLS
Payroll • Accurate Data Entry • Efficient Typist • Microsoft Office 365 • Accounts Payable & Receivable • Purchase
Orders • Billing Invoices • Reception Management • Facilitator of Training for New Staff • Customer-Centered
Service • Proficient in Learning Company Software and Equipment • Scheduling • Problem Solving • Inventory •
Dispatch Training for Emergency and Non-Emergency Transports • Time management • Multitasking capabilities •
Skills: Microsoft Office proficiency • Problem-solving • Scheduling and Calendar Management • Attention to detail •
Communication skills • Organizational abilities • Customer service orientation