Administrative Assistant Customer Service

Asia McGill

**********@*****.*** 919-***-**** Goldsboro, NC www.linkedin.com/in/asia-mcgill

SUMMARY

Seasoned Administrative Assistant with 18 years of experience in coordination, scheduling, and dispatching. Expertise in managing communication and billing for trucking and emergency services. Seeking an Administrative role to leverage

extensive background in operational support and customer service.

WORK EXPERIENCE

The Action Group HR- Temporary Wilson NC

Operations Support Specialist

Abundance of data entry

Support for the sales department

Creating Service Tickets

Baxter Healthcare -Contract Goldsboro NC

Customer Service Technician Jan 2024 -March 2025

Provide comprehensive customer support by troubleshooting and resolving technical issues, ensuring optimal

functionality of Baxter Healthcare products for clients and maintaining high satisfaction levels.

Self-employed - Door Dash Goldsboro NC

Independent Contractor Jul 2022 - Present

Embrace personal development opportunities to enhance interpersonal skills and expand professional network.

Cultivate and deepen relationships within industry circles, laying the groundwork for future collaborative endeavors.

First Fleet Trucking Company, Inc.

Administrative Assistant Sep 2013 - Jul 2022

• Managed scheduling and dispatching of drivers for dedicated routes, ensuring efficient allocation of resources and

adherence to timelines.

• Facilitated communication between drivers and management, serving as a key point of contact to address

operational concerns and improve workflow.

• Executed weekly billing for customers, maintaining accuracy in financial documentation and supporting the

company's revenue cycle.

Johnston Ambulance Service

Communications Center Supervisor/Logistics Dispatcher Jan 2006 - Sep 2013

Managed the coordination and dispatch of emergency personnel for both emergency and non-emergency

situations, ensuring timely and efficient response.

• Developed and implemented daily scheduling for dispatchers and EMT staff, maintaining compliance with

HIPAA regulations.

• Oversaw a team of 10 dispatchers, maintaining operational flow and ensuring adherence to communication

protocols.

EDUCATION

Johnston Community College

A.A.S. - Medical Office Administration, Medical Office Administration

Smithfield, NC

2013

SKILLS

Payroll • Accurate Data Entry • Efficient Typist • Microsoft Office 365 • Accounts Payable & Receivable • Purchase

Orders • Billing Invoices • Reception Management • Facilitator of Training for New Staff • Customer-Centered

Service • Proficient in Learning Company Software and Equipment • Scheduling • Problem Solving • Inventory •

Dispatch Training for Emergency and Non-Emergency Transports • Time management • Multitasking capabilities •

Skills: Microsoft Office proficiency • Problem-solving • Scheduling and Calendar Management • Attention to detail •

Communication skills • Organizational abilities • Customer service orientation

Contact this candidate