Customer Service Information Technology

Tiffany Craycraft

Wilmington, Ohio***** 937-***-**** *******.**********@*****.*** linkedin.com/in/tiffany-craycraft-517964293

Target: Customer Service

Summary

Willing to learn and eager to work. I possess reflective communication skills, active listening skills, empathy, and patience. I have spent the last 17 years raising three children, during which I acquired skills easily transferrable to the Customer Service Industry. Knowing how to effectively solve conflict,

Skills

Critical Thinking Reflective Communicator Intentional Problem Solver Quick Learner Reflective Decision Maker Intentional Communicator Intentional Listening Skills Empathetic Patient Time Management Adaptability

Education

The University of Phoenix, Phoenix, Arizona

Associate of Arts, with a concentration in Information Technology, September 2024 - 2026

Computer Technology & Information: Psychology of Learning Critical Thinking in Everyday Life English Comp I & II Information Systems Fundamentals PC & Device Fundamentals Network Trouble Shooting and Support

Student Project

Critical Thinking: What is Language?

Communication Styles /Recognizing Manipulation in Communications / Determine when Emotive Language and Rhetorical Devices are being used in a Deceitful or Manipulative Way.

Decision Making/Cognitive Process used to Adapt Decision Making to Different Contexts / Most people use the same strategies to make decisions, regardless of how different the situations might be.

Arguments / Recognizing an Argument / Defining an Inductive and Deductive Arguments / Evaluating arguments in the media.

Experience

Family House Manager

Craycraft’s Residence

Wilmington, Ohio

June 2006 to Current

Dedicated Customer Service Professional / Domestic Engineer

Recording Appointments/ Maintaining Scheduling, scheduling all doctor’s and dentist’s appointments for husband and three children making sure everyone always made their appointments early and prepared. I achieved listening skills while I adapted to each team member’s needs, therefore predicting what was necessary in the future, therefore, took the initiative to plan and balance appointments before they were requested.

Managed all budgets for a family of 5, produced savings of over $1,000 per year on average.

Conducted a team of five members, delivered members to all scheduled affairs according to appointment schedule, always ensuring prompt arrival and being fully prepared for all appointment requirements.

Adapted to the unpredictable nature of family. When necessary, adjusted schedule, patiently handled unexpected changes and navigated through a variety of situations with ease and flexibility.

Conflict Resolution, through various stages over a duration of over sixteen years I have developed valuable strategies for de-escalating situations before emotions become out of control. Ensured common ground essentially allowing everyone to feel heard and understood.

Incorporated communication skills so that each member of the team is met with empathy, patience and understanding.

Omni Interactions

Dallas Texas, Remote

March 2025-Current

Customer Service Representative

Providing customer services through client contracts with a subcontracted role with Omni. Via inbound calls, emails, and tickets I reduce client churn rates by proactively identifying the pain points of each customer. I apply the best strategy to serve the client using verbal/written communication and active listening skills.

Different contracts bring different client types. Health, retail, and other industries, while working within the hours of operation of the client, I perform interpersonal skills such as empathy, patience, and focus.

Client Relations affected positively by listening to their concerns and addressing them respectfully and personably.

Answering inbound calls from both clinics and patients, scheduling/rescheduling appointments for patients, addressing patient inquiries, and verifying appointments.

Apply effective triage skills to assess the needs and urgency of a patient calling in so they are directed where they need to be in a timely manner.

Analyzing situations on a per client basis so that I can identify root causes of a customer’s issue and then implement the most effective solution.

Ahresty Corp, Wilmington, Ohio

Aug. 2019 to Apr. 2021

Machine Operator

Producing quality control evaluations, (q-times), two times per shift/My division was responsible for machining six different parts, I required only a fraction of the time to perform the q-times as everyone else in my department did, including the highest manager. /Submitting all parts from our building to the Quality Dept. at the beginning of my shift, prevented us from machining hundreds of faulty parts, wasting time and resources. I could achieve a complete evaluation of all six parts in one hour, compared to the average two and a half or three hours.

Loading unmachined parts onto the machine line belt, maintaining a full line for the duration of my shift. /Due to the repetitive nature of my position, applying organizational skills developed a cleaner, more prepared area for everyone, allowing us to increase production.

Showed Interest in continued, extra education of the systems in my department so I was trained in the Robotic Systems used on the machine line, allowing me to solve problems as they arose without the assistance of a supervisor, and in return lowering the amount of time the line down would be down by half, Increasing production time, and creating more inventory during my shift.

Awards & Achievements:

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