Social Media Customer Service

RZ Rebecca Zatopek

Salado, TX ***** 512-***-**** **********@*****.***

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PROFESSIONAL

SUMMARY

Creative Business Owner with exceptional background spent in Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Results- driven Job Title with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Customer Service

Customer Relations

Attention to Detail

Driven and Determined

Relationship Building

Work Planning and Prioritization

Business Administration

Purchasing and planning

Strategic Decision-Making

Professional Networking

Social Media Marketing

Staff hiring

Sales Planning

Business marketing

Task Delegation

Vendor Relationship Management

Decision-Making

WORK HISTORY BUSINESS OWNER 09/2023 to CURRENT

Terlingua On Main Salado, TX

Established strong customer relationships through excellent communication and attentive service.

Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered. Prepared bank deposits and handled business sales, returns, and transaction reports.

Consulted with customers to assess needs and propose optimal solutions. Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Put together realistic budgets based upon costs and fees for successfully operating business.

SPECIAL EDUCATION PARAPROFESSIONAL 08/2023 to 09/2024 Thomas Arnold Elementary Salado, TX

Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.

Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.

Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.

Collaborated with teacher to create customized classroom environment integral to students' needs.

Monitored student classroom and outdoors activities to promote student safety.

Maintained positive attitude and affirmatively communicated with each student.

Interacted physically and verbally with students throughout each day. Offered student support through special accommodations, extra assistance, and assessments.

Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes. Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.

Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts. Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.

Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.

Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.

Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.

Established professional relationships with parents and other teachers to increase rapport and support.

Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills. Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.

MEDICAL SALES REPRESENTATIVE 01/2011 to 05/2015

Capital Otolaryngology Austin, TX

Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge. Coordinated with internal teams such as marketing, research and development, and regulatory affairs to provide accurate information to clients regarding products'' specifications, pricing, availability, etc. Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.

Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability. Prepared and delivered product presentations and answered questions about Product or Service to increase sales.

Networked at events and by phone to expand business profits and revenues.

EDUCATION Associate Degree In Nursing Medical Assisting Austin Community College, Austin, TX

Stockdale High School, Stockdale, TX 05/2008

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