Housekeeping Attendant Customer Service

PROFESSIONAL SUMMARY

SKILLS PROFESSIONAL EXPERIENCE

EDUCATION

CERTIFICATIONS

**** *******, *****

*************@*****.***

BEATRICE HILDER +254*********

Housekeeping Attendant

Experienced housekeeping attendant with a proven track record of maintaining cleanliness and providing exceptional customer service. Seeking a housekeeping position to utilize my skills and contribute to creating a clean and comfortable environment for guests.

Maintained cleanliness and tidiness of 20+ guest rooms on a daily basis, achieving a satisfaction rating of 95% based on guest feedback.

Implemented an efficient room cleaning process, reducing average cleaning time by 15% and improving productivity. Demonstrated exceptional attention to detail, resulting in zero guest complaints regarding cleanliness during my tenure.

Collaborated with the front desk team to accommodate early check-ins for 80% of guests, enhancing overall customer satisfaction.

Trained and mentored five new housekeeping staff

members, ensuring they adhered to the hotel's cleaning procedures and maintained consistent standards.

Live-In Housekeeper, Iraq July 2017 - Dec 2021

Implemented a comprehensive inventory management

system for housekeeping supplies, reducing waste and saving 10% on overall costs.

Received Employee of the Month award twice for

outstanding performance and dedication to maintaining a clean and welcoming environment.

Ensured that rooms were prepared according to

established standards and guest requests were fulfilled promptly.

Sanitized bathrooms, including scrubbing toilets, sinks, and showers, and restocked supplies.

Alharab's Family, Saudi Arabia Feb 2014 - 2016

Thorough knowledge of cleaning

techniques, tools, and products.

Attention to detail and a commitment to

maintaining high cleanliness standards.

Strong organizational and time

management skills.

Ability to work independently and as part

of a team.

Excellent interpersonal and

communication skills.

Teamwork and Collaboration

Ability to Multitask

Team Leadership

Physical Stamina

Professionalism

Lwanya Girls High-school.

Customer Service Training

Occupational Safety and Health

Administration (OSHA) Training

Food Handler Certification

CPR and First Aid Certification

Housekeeping Attendant

Housekeeping Attendant

Kenya Certificate of Secondary Education

2009-2012

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