Data Entry Specialist

Tekora Singleton, B.A., Data Entry Operator

Reston, VA • *************@*****.*** • 240-***-****

SUMMARY

Data entry specialist with over 10 years of experience in data processing and managing large databases. Experienced in data validation and verification, data entry, and monitoring data quality. Proven success in document management and control, general office tasks, and streamlining existing processes to increase accuracy and efficiency. Adept at meeting deadlines and an aptitude for quickly adapting to new technologies and protocols. Excellent communication and time management skills. Committed to providing proficient data entry operations and maintaining correctness at all times.

SKILLS

Technical Skills: Data Entry, Agile Scrum, SDLC & STLC Phases, Functional UI/UX Testing, Smoke Testing, Regression Testing, End-to End Testing, UAT Testing, Performance Testing, Load Testing, Knowledge of JSON/HTML, Document Scanning, Data validation and verification, API Testing, Knowledge of Quality Review Processes

Systems & Tools: Microsoft (Excel, Word, Powerpoint), JIRA/Zephyr, Postman, Foxit / AdobePro, BrowserStack, MySQL-SQL Queries, Knowledge of Katalon Studio, Loom, Outlook, Windows 2011

Soft Skills: Attention to detail, Critical thinking, Analytical Writing and Editing, Test Strategy Development, Deadline Oriented, Team collaboration, Process integration and optimization, File and Document Organization, AI Literacy, Conflict mitigation, Risk assessment, Adaptable, Resourceful, & Reliable

PROFESSIONAL EXPERIENCE

Maximus 04/2011 – 05/2016, McLean, VA

Data Entry Specialist

Accurately enter and update large volumes of data in various databases, spreadsheets, and software systems for processing.

Created data summaries, quarterly reports, and provided clear and detailed responses to all data-related queries. Resulted in an increased Audit Response rating of 25%

Ensured data integrity and correctness by cross-referencing information utilizing vlookup formulas, pivot tables, and data validation quality checks. Fiscal Years 2013-2015 maintained an Accuracy Rating above 98% on all processed payment requests.

Collaborated in daily team meetings to ensure accuracy and consistency throughout the department.

RICOH 10/2016 – 10/2018, Alexandria, VA

Data Entry Analyst

Scanned large volumes of documents for digitization. Completed bates labeling, file naming, media creation, and OCR. 3,000 pages per hour scanned.

Reconciled discrepancies between data entry inputs and document scan images.

Performed data entry from paper and electronic documents. Entered, updated, and maintained data in various databases.

Performed routine data backups to ensure data security protocols were followed.

Handled incoming/outgoing mail; tracked and logged labor hours.

Consult with management to resolve quality, production, and efficiency problems. Improved the teams’ productivity by 30%.

Open, update, and closed help desk tickets to provide technical support to the OM.

Anacomp 10/2018 – 07/2019, Chantilly, VA

Operations Supervisor

Supervised a team of 8-12 associates. Performed KT Training, developed performance metrics, identified process improvement initiatives, and delivered corrective action and productivity plans to the Operations Manager.

Compiled and managed spreadsheets, databases, reports, and presentations for warehouse invoicing, payroll, and inventory shipment forecasting.

Organized and stored data to adhere to confidentiality protocols.

Audited completed projects to ensure accuracy and identify errors, discrepancies, and potential process improvements.

SCI, Inc. 2/2020 - 7/2021, Falls Church, VA

UAT Analyst

Worked with application owners to perform user acceptance tests (UAT).

Created test strategies, test cases, and test scripts.

Defect analysis and resolution tracked, full traceability maintained. Escalated issues to the functional support team for resolution. Increased database accuracy by 50%.

Performed regression testing on new software releases to ensure existing functionality remained unaffected.

Attended daily scrum meetings with development team to discuss progress on open issues.

Utilized SQL queries for database validation and to verify data integrity in testing processes.

Reston Town Center Pediatrics 8/2022 - 11/2022, Reston, VA

Systems Analyst

Established databases, data collection systems, and other strategies to improve statistical efficiency. Offered support for software, web, and database applications, such as OPUS (OP), including installation, implementation, upgrades, and ongoing usage.

Ensured accuracy and completeness of patient data in the OP system. Tracked daily statistics related to patient volume and wait times for quality assurance purposes. Decreased wait time by 25%.

Defined and analyzed system problems, coordinated regression testing and process changes across the organization as needed.

Collaborated with medical staff to execute requirements, processes, and perform functional tests that align with business objectives to improve patient’s care by 15%.

Environmental Protection Agency 11/2022 – 9/2023, Ft. Meade, MD

Business Analyst

Assisted with setup and maintenance of test environments and test data.

Report and track defects to validate fixes through resolution. Traceability reports submitted to regional management in weekly Sprint planning meeting. Increased accuracy by 35%.

Created and optimized automated smoke testing tools for repetitive tasks, resulting in a 60% increase in production.

Created test artifacts and test strategies. Developed and executed test cases.

Wrote SQL queries to validate functional system updates as needed.

Ran daily & weekly test execution reports to provide accurate production estimates and timely status updates.

Trained contractor and EPA staff on record management, UAT Testing, SQL Queries, report generation, and regression testing. Authored and revised manual test cases to enhance team efficiency.

Fairfax County OPA 10/2023 - 2/2024, Fairfax, VA

Data Governance Specialist

Collaborated with the leadership team to define and scope the QMS integration objectives by liaising with Fairfax County agencies responsible for the requested records.

Collaborated with data engineers and business analysts to ensure test cases met business use-case requirements. Reviewed targeted QMS procedures and proposed adjustments to facilitate seamless integration. Improved the team’s productivity by 25%.

Reported and tracked inquiries to successful resolution. Created defect and traceability reports to develop additional performance standards. Resulted in a 98% on-time response rating.

Open, update, and closed Help Desk Tickets to provide technical support to the Software Engineer.

Participated in comprehensive reviews of selected procedures with the project manager. Conducted daily, weekly, and monthly regional and national conference calls and/or meetings with FOIA officers regarding unresolved FOIA submissions to spearhead response time and transparency.

EDUCATION

University of Dayton Dayton, OH

Bachelor of Science in Business Administration

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