Administrative Assistant. Current position: Bank Lending Assistant

Resume of April Gilman Smith

*** ****** **** ** ********, MN 55947

P) 608-***-**** E) **********@*****.***

Employment History

Bentz Chiropractic Clinic, 406 Jackson Street, La Crosse, WI 54601. P) 608-***-**** E) **********@*****.*** Employed: April 11, 2020 to Present Responsibilities: Greet and welcome patients. Admit, check out, carry out appointment scheduling. Record insurance, patient demographics, charges, diagnosis codes and payments into clinic’s Eclipse program. Submit these to insurance billing service via their system portal. Verify Insurance via online, provider portal, telephone. Process credit card, personal and insurance payments. Type dictation. Prepare bank deposit. Submit pre-authorizations to insurance via telephone, online or provider portal. Answer multi line telephone system. Operate office equipment of fax, scanner, copier, credit card processor. Programs and systems of Microsoft Word, Suite, Spreadsheet frequent creation of PDF, medical forms, new patient admission forms and office materials. Process attorney insurance, workman compensation and automobile insurance company requests for medical records, itemized billings SOAP notes. Supervisor and reference contact: Julie Wanke P) 608-***-**** Position Status: Current Position. 3:30pm to 6pm M,W,Th, 12:30 pm- to project completion-Fridays. Lutheran Social Services (LSS) - Public Adoptions, 2307 So. Avenue, La Crosse, WI 54601 P) 608-***-**** Employed: 11.1.21 to 7.19.24

Responsibilities: Process applications submitted by adoptive parents to be, including running Crime Bureau, CCAP, Sex Offender, DOT-Drivers License, DOJ-Department of Justice, Police, Sheriff DHS- Department of Human Services background checks. Email, phone, fax and US Mail communications with adoptive parents to be and their personal references to obtain required information to assemble print copy binder for each adoption case . Request medical, dental, therapy and school records on adoptive children via email, phone, fax and U.S. mail communications. Upon receipt upload into the portal for EWisSacWis. Utilize multiple LSS programs, sites, portals and office equipment, monitor & process replies to requests received in three email, fax and portal inboxes providing answers, reports, data, via research and referencing resources to obtain this information. Office management, scheduling maintenance, confidential records shipments, shredding of confidential records. Retain, update and provide resources for callers into office, both, in person and via phone and email regarding LSS wide services- both non- adoption and adoption related. Utilize Microsoft Excel, Word, various other online and system wide sites for creation of PDF’s, printing of paper materials and documents for various steps of the adoption process, beginning with chart/file/binder creation and assembly for each family adoption case and their family members background check information to be included within. Provide these to in- office Adoption Social Workers as well as to others within departments throughout LSS. Supervisor and reference contact: Sadie Gassner. P) 715-***-**** E) *******@*****.*** Position Status: Eliminated due to La Crosse office re-structuring and downsizing with transition of this administrative assistant role to Eau Claire office due to La Crosse region’s decrease in adoption cases.

Applehaven Wellness Centers for Reiki and Massage, 2650 So, Ave., Ste. E, La Crosse, WI 54601, and 16812 So. 2nd Street, Galesville, WI 54630 Employed: 5.4.01 to 5.1.23 Responsibilities: Massage and Reiki Practitioner at my own Practice’s two locations, seeing clients with evening and weekend appointments as well as before and after my day job. Kaplan Professional Education, 204 Front St., La Crosse, WI 54601 Employed: 6.8.04- 4.11.14 Responsibilities: Developed and carried out their Tuition Assistance Coordinator role within the Call Center for sales and registration into Higher Education and Certificate education programs. Researched and compiled funding resources listing to provide Students with guidance on how to apply for each. As Coordinator- I had 1 – 2 assistants who together with myself answered calls regarding obtaining Tuition Assistance and the setup of courses for student once they obtained funding through programs to which we connected them. I carried out Inter-departmental coordinating with accounting, call center representatives, legal department, compliance department and program heads to achieve course enrollment for student.

Supervisor and reference contact: Margaret Ebner, Kaplan-La Crosse Compliance and Legal Department. 608-***-**** and John Berti- https://www.facebook.com/JPPBSINY?mibextid=ZbWKwL Position Status: Eliminated due to Call Center re-structuring and training of those Call Center team representatives to answer general questions and guide student callers to websites and to students from the Funding Source Listing I had created and referring caller to doing their own research into and the securing of tuition assistance funding resources. Logistics Health-Now Optum, 201 Front St., La Crosse, WI 54601 Employed: 9.8.2003-5.20.2004 Responsibilities: One year DOD contract with the Post Deployment Health Re-Assessment Program

(PDHRA). Recruited and assigned teams comprised of Admin, Medical Provider and Mental Health providers, coordinated their travel, flight and hotel to attend on site sessions on U.S. Military bases. Admin role at these events I worked at required registration, event command, direction, setup and security issues protocol adherence for addressing Servicemen and Servicewomen when and if threat situations occurred. Secured data obtained was shipped back to La Crosse and Admin role included driving Teams to other cities’ bases for the next event assigned that team. Created Provider spreadsheet and monitored their availability, credentialing and level of degree for selection onto on site and communications center teams that carried out assessments Supervisor and reference contact: Gerald Fushianes, P.A. P) 608-***-**** Position: Eliminated due to PDHRA Program not renewed with contract through DOD. Eventually evolved into PHA- Post Deployment Health Assessments in a Call Center structure. I transitioned to full time at my Massage and Reiki Practice and gained a position at Kaplan. Gundersen Medical Center, 1836 So. Ave., La Crosse, WI 54601 Employed 6.13.88 to 5.4.01 Responsibilities: As Patient Business Services- Representative (PBS-R) my role included contacting patients to collect post hospitalization stay balances due from them. As well, I became PBR- Collection Specialist and represented Gundersen in court with our attorney and collection agency Manager to further move toward resolution/ payment/ settlement of balances due from patients, post-hospitalizations. When their file was still in-house prior to court proceedings, I utilized email, phone, fax and US Mail communications with patients, their social worker, their attorney, Medical Assistance programs and their insurance companies to also move toward resolution/ payment/ settlement of balances due from patients, post-hospitalizations. Processed requests from attorneys, insurance companies and workman compensation companies and provided them the itemization of billing and payment history for hospitalization stays. Built on an idea and created connection between Bank of West Salem and my PBS Supervisor, a loan program for patients to utilize for repayment of patient balances due, that was embraced, developed and then offered by Gundersen as a payment option for patients.

Supervisor and reference contact: Peter Walby P) 608-***-**** Position: Upon completion of my education and training to achieve Massage Therapist and Reiki Practitioner designations, in May 2001, I transitioned out of this position to open and carry out my Applehaven Wellness Centers for Reiki and Massage

Education History

La Crescent Jr. -Sr. High School., 1900 Lancer Blvd., La Crescent, MN 55947 Achieved: High School Diploma 1979

Viterbo University, 900 Viterbo Drive, La Crosse, WI, 54601 Achieved: B.S. in Psychology/ Minor in Human Services 1983 Gundersen Medical Center, 1836 So. Ave., La Crosse, WI 54601 Achieved: Certificate of Completion of Medical Transcription Course 1999 Gundersen Medical Center, 1836 So. Ave., La Crosse, WI 54601 Achieved: Certificate of Completion of Medical Coding Course 2002 Minnesota SouthEast Technical College, Homer Rd., Winona, MN 55987 Achieved: Certificate of Completion of Nail Technician Education February 2001 Sr. Rosalind School of Professional Massage, Elton Hills Dr., Rochester, MN 55901 Achieved: Completion of Education in Massage Therapy May 2001 Sr. Tina Keenan, Master Reiki Healer Certification Course, Lynne Tower Suites, La Crosse, WI 54601 Achieved: Reiki Practitioner Level I Completion Certificate