Project Manager Management

Briana Jones-Elliott

Project Manager Technical Trainer Business Analyst

Contact Information:

Phone: 757-***-****

Email: **************@*****.***

LinkedIn: linkedin.com/in/briana-jones-elliott

Location: Virginia Beach, VA 23454

Professional Summary

Motivated and performance-driven Project Manager with over a decade of experience leading multiple programs, optimizing processes, and streamlining procedures. Proven expertise in project management, technical training, and quality assurance, with a strong ability to resolve critical business bottlenecks and ensure deadlines are met with the highest degree of quality. Adept at fostering cross-functional collaboration and building strong rapport with senior management to drive organizational success.

Key Achievements:

Successfully implemented a Mentor Program that enhanced training efficiency and employee engagement.

Standardized training processes, improving knowledge retention and performance.

Spearheaded project management initiatives, tracking compliance metrics and optimizing training outcomes.

Core Competencies

Project Management: Strategic Planning, Program Development, Performance Optimization, Continuous Improvement

Training & Development: Technical Training, Staff Leadership, Onboarding, Standardized Training Programs

Technical Skills: PureCloud, Salesforce, WorkDay, Amdocs CRM, Avaya, SNOW, Citrix, VPN, MacOS, iOS, HP Drivers, Zoom, Teams

Soft Skills: Conflict Resolution, Customer Service, Data Analysis, Operational Efficiency, Quality Assurance, Critical Thinking

Professional Experience

Trimble Inc. (Remote) (Acquired by Platform Science 02/2025)

Technical Trainer (November 2021 - Present)

Provided training and technology assistance to over 100 employees, ensuring seamless adoption of software, hardware, and services.

Standardized training processes and established a company-wide Mentor Program, improving onboarding efficiency.

Completed "Principles for Success" Project Management course, applying best practices to training initiatives.

Coordinated communications for BPN leadership training team and served on the Chezie Advisory Board.

Led project management duties, tracking progress, compliance metrics, and training effectiveness.

Delivered technical support for software, hardware, and services, enhancing user experience and problem resolution.

Developed training materials to improve knowledge transfer and increase support team efficiency.

Collaborated with cross-functional teams to implement and integrate new technologies.

DOMA Technologies, Virginia Beach, VA

Customer Service Representative (July 2019 - April 2021)

Served as a liaison between Veterans, private healthcare providers, and the Department of Veteran Affairs, ensuring top-tier service.

Maintained strict compliance with HIPAA regulations through accurate data management and quality checks.

Capital Group, Norfolk, VA

Customer Service Representative (February 2019 - June 2019)

Assisted shareholders and financial planners with investment transactions and account modifications, delivering administrative support with high accuracy.

Education & Certifications

Norfolk State University

Bachelor of Science, Management

Certified Associate of Project Management (CAPM) – In Progress (Expected April 2025)

Volunteer Experience

Black Professionals Network (BPN)

League of Extraordinary Women

Special Olympics Volunteer

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