Field Service Technician

Robert Priddy *** N May ST Chandler, Az. Chandler, Az. 85226. 480-***-****

Summary

I’m an accomplished field service technician and service manager with 20+ years in high volume manufacturing and 30+ years with customer relations. I consider myself an excellent technician in electronic, mechanical and have management experience. Experienced in coordinating employee schedules, budgeting, program/process improvements and business development initiatives. I performed audits and inspections of inventory and facilities. and made sure the levels were at proper operation levels. I performed daily inspections of gas levels on all gas cylinders at Motorola and scheduled swapping empty cylinders with full ones. I also verified the levels of Glycol levels on the chillers I also worked with hazardous materials, such as gases like HCL, GE and materials like Acetone, Glycol and coolant lubricants that had particles of sapphire glass particles from the process of cutting and polishing of the glass. I compiled data for preparing estimates and reports. I’m able to provide exceptional customer service and manage multiple projects while adhering to strict deadlines. I have excellent and verbal communication skills with strong problem solving talents and adept at using Microsoft Office Suite, including Word, Excel and Access.

Objective

• I would like to bring my 30+ years as a technician, 18+ years in the semiconductor industries as a field service technician, 9 years as a manager in high volume manufacturing to help a company improve on productivity and increase equipment availability by using continuous improvement projects and lean manufacturing experience.

Education

Fort Hill High Cumberland, Md graduated 1983

Mesa Community College Mesa, Az. 5 credits short of getting my degree in Computer Science

Avionics training for Fighter jets USMC

•Graduated first in my class and was meritoriously promoted for the achievement.

Skills & Abilities

TECHNICAL

•I have experience with PLCs, HMIs SCRs, DNET communications, pneumatics, equipment that run under vacuum at the mil/torr range, manometers and helium leak checking complex gas lines.

•I worked with hazardous gases like phosphine, diborane, silane, Dichlorosilane and germanium.

•I worked on CMP equipment that could polish the silicon wafer down to a determined height. I also worked on planar equipment that polished sapphire glass with a diamond slurry.

•I used electron micro scope machines that could detect particles at .5 micron size. I also worked with machies that could determine the composition of those particles.

•I have experience with 24v and 480v systems.

•I have experience with calibrating, teaching and repairing of multi axis robotic systems.

•I've worked with equipment that are run by multiple servers that communicates with a factory's Material Control System.

•I worked on Process equipment that used forelines to evacuate h.azardous gases using vaccum in the m/torr range. That required me to work with gaskets, orings, nickle plated vcr gaskets Orings maded of chemcially aresisting material.

•I was qualified to micro solder in the Marine Corp

Management

•I was the Production Service Manager for the maintenance team of 60 technicians.

•I organized training and taught training classes.

•I put together the maintenance database to track service calls.

•I was in charge of overseeing the installation of 300+ pieces of equipment with an estimated worth of 70 million.

•I attended worldwide factory meetings.

•I ran daily reports which included availability, equipment errors, meantime to failure, meantime for repair and long down reports to my company and my customer.

•I attended BOM (Build of Materials) meetings to analyze parts usage to determine quanty levels to be kept on site.

Communication

•I had to attend daily meetings with my customer to go over reports and talk about strategies for repairs in an articulate way to ensure them problems would be solved in a timely fashion.

•For 7 years as the EIC for PRI Automation I was on 24/7 on call support for my technicians and for my customers wants and needs.

Leadership

• I was the EIC for 7 years for my company at Intel.

• I was the collateral duty inspector in the Marine Corps. I validated all the avionics equipment that left our shop that was signed of Ready to Use.

Experience

Insight Global July 2024 to present

I am contracted to Applied Materials to install the DDP Process equipment at TSMCfaab in north Phoenix.

Automation Tech Redtronix Jan 01,2024- Jan 31, 2024 Chandler, Arizona

I was contracted to Intel to assist with maintenance and PMs on Murata's overhead automation vehicles. Intel decided the contract was no longer needed and Redtronix did not have another spot for me to take so they let me go until they could find a spot in another position.

Maintenance Tech Refresco June 2023 – Aug2023 Chandler, Arizona

I am a technician working in their maintenance department. I service and help production run the equipment that fills and packages many drinks, such as Monster and other beverages. The equipment is more industrial than the hi-tech equipment I worked on in the semiconductor industry. I’m still fairly new at this job and in training.

Automation Technician Axon Jan 2023 – April 2023 Scottsdale, Arizona

I worked at Axon as a temp to direct hire maintaining, repairing the automation equipment that manufactured and assembled tasers and video cameras for law enforcement. I would also help the operators run production on the equipment, when needed, to meet production quota numbers. Axon made the decision to make cuts and decided to cut the temp workers. Since I was still considered a temp employee and not yet a direct hire, I was let go.

Commissioning Engineer daifuku May 2022 – Aug 2022 Contracted at Intel

•Worked with a team of techs to convert all the automation equipment, stockers, that store the 300mm foups at Intel.

•Conversions consisted of load the most recent software, verifying that all shelf locations are level and not bent in any way, made sure that all location’s points for proper picking and placing of product.

•Updated and sent to the appropriate members, reports that gave the progress and status of the conversion work.

Automation Tech BriteLab May 2021 – Jan 2022 Contracted to NXP Mesa, Arizona

•Worked at the NXP semiconductor plant. Sustained all the automation equipment they used to deliver product around the fab. Including tools that stored the product, overhead vehicles that delivered product around the fab, monitored the customers Material Handling program that was used to monitor product moving,

•The automation equipment that was used was bought used and was the equipment I worked on when I worked for PRI Automation from 95 – 2003. Because it was used equipment NXP had a lot of different configurations of the equipment, different versions of software for the Operating system, which made the work challenging. Each OS system had different procedures to recover from errors.

Epi Field service Technician Principal Service Solutions Jan 2021 - May 2021 (Contract at intel) Chandler, Arizona

•Worked for Applied Materials to de install their EPI tools and prep them for re-location in the fab.

•The EPI tool set used CAT5 cables for communication from the tool’s servers that communicated with the fab’s material handling servers. The EPI tool also used fiber optic cables to perform a center finding calculation. This would determine if the silicon wafer moved while it was being moved from one station to another in the tool during the process of the silicon wafer. If it detected any movement then it send an offset to the real time server and it would calculate how much of a deviation need to be added or subtracted in the move regarding extension and rotation in the robot move. This woul ensure proper deposition when processing the wafer.

Attended mesa community college to get my degree in computer science aug 2016 - sept 2020

•Because of unexpected financial problems I decided to enter back into the workforce. I'm 5 credits or a semester short of attaining my degree

Epi Field service Technician Principal Service Solutions Jan 2016-Aug 2016 (Contract) chandler, Arizona Albany, New York

•I was contracted to Semiconductor plants such as Intel and Global Foundries.

•While contracted at Intel I helped the support of the Epi equipment to the customer’s new process.

•While working at Malta I supported new installs and daily equipment maintenance.

•Released because of contract reduction at Malta.

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METER INSTALLER APEX DEC 1015-Jan2016 (Direct Hire) Phoenix, Arizona

•I was under a temp contract to help APEX upgrade the Phoenix area with smart grid technology for APS.

•The position was eliminated due to contract reductions by APEX

Production Maintenance Manager GT Advanced Technologies Jan 2014-Sept 2015 (Diret Hire) Mesa Arizona

•Organized training for equipment that checked crystalline structure, final inspection, polishing, grinding and cutting of sapphire.

•I put together the maintenance database to track service calls.

•As a team, we took equipment that was never used for processing sapphire and was able to get the defects from 60% to 5%.

•Managed a team of 40 technicians. I was responsible writing reviews, expenses.

•Assisted Process Engineers and Vendor with difficult problems to improve equipment availability.

Field Service Technician Applied Materials June 2004-Jan 2014 (Contract) Chandler, Arizona

•I worked on Epi tools for 10 years.

•Installed first 300mm EPI Tool at IBM Fishkill and multiple EPI tools for Intel.

•Worked with motion controllers, which controlled the multiple robots on the tool to move the silicon wafer during the process.

•Inspect finished products for quality and adherence to customer specifications.

•Set up and verify the functionality of safety equipment.

•Monitor and adjust production processes or equipment for quality and productivity.

•Assisted with root cause analysis with customer.

•Test products or subassemblies for functionality and quality.

•Plan and lay out work to meet production and schedule requirements.

•Inspect materials, components, or products for surface defects.

•Created service, install and upgrade procedures. Streamlined existing procedures.

•Provide advice or training to other technicians and customer.

•Measure and record data associated with operating equipment.

Field Service Technician/EIC PRi Automation Mar 1995 – Jun 2004 (Contract) Chandler, Arizona

•Promotion to Engineer in Charge (EIC) skipping the Lead Tech position.

•Regularly met customer goals of 98% availability of equipment.

•Worked with corporate engineers to develop upgrades and design changes for customer

•Involved with worldwide weekly meetings with the customer to improve equipment availability

•Used service databases to track error trends and drive continuous improvement projects.

•Adjust or replace defective or improperly functioning circuitry or electronics components.

•Write reports or record data on testing techniques, laboratory equipment, or specifications to assist engineers.

•Identify and resolve equipment malfunctions, working with manufacturers or field representatives as necessary to procure replacement parts.

•Maintain system logs or manuals to document testing or operation of equipment.

Field Service Technician/ AIR Products Nov 1994 – Mar 1995 (Direct Hire) Mesa, Arizona

•Monitored the gas levels for semiconductor fabs. Replaced gas cylinders. Repaired and troubleshoot gas cabinets.

Field Service Technician/ Special Devices Inc. JuN 1994 – Nov 1994 (Diret Hire) Mesa, Arizona

Maintained and troubleshot prototype equipment producing initiators of the air bag industries.

Created drawings for replacement parts that were made in the onsite machine shop.

Field Service Technician/ Infincom Mar 1989 – Jun 1994 ( Direct Hire) Tempe, Arizona

•I was Lead Technician that handled and scheduled service calls for a team of 10 technicians. I was part of a special team for major accounts.

•I assisted the training department and instructed classes.

•Assisted with customer issues and performed root cause analysis.

AVIonics Techncian/ Usmc Sept 1983 – Dec 1988 Domestic and Globally

•Troubleshot avionic equipment for A4s, F4s, F18 and Harriers.

•Performed the duties as Quality Assurance Inspector.

•Verified functionality of all equipment leaving the shop during my shift.

•Publication and Tool (NCO) Non-Commissioned Officer

•Meritoriously promoted for graduating at the head of my class in avionic school.

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