Case Manager Management
Resume:
Roxanne Curry
Philadelphia, PA *****
*********@*****.***
Professional Summary
Exceptional verbal and written communication skills, administrative qualities, strong organizational and Multitask skills, technical skills, typing proficient 55wpm plus and using Microsoft Office Word, Excel, Outlook, other Database systems including but not limited to the Access program. Aligned document reports of Hospital State Licensure JCAHO accreditation and HIPAA. Experienced within the Healthcare, Academic, Administrative and Clinical environments. Construct and resolve problem-solving issues and case management assessment.
Willing to relocate to: North Carolina - Atlanta, GA - Philadelphia, PA Work Experience
Enrollment Case Manager (temporary)
MAXIMUS CORPORATION-Philadelphia, PA
August 2024 to Present
Enrolling applicants into the state process for Home Care and Community Base Services. Case Manager (temporary)
KMS MANAGEMENT CO. CONTRACT AGENCY
December 2023 to March 2024
VARIOUS CLIENT CASE MANAGEMENT ROLES
Remote - Service Coordinator
KEYSTONE FIRST
April 2023 to October 2023
● Remote Service Coordination using the eLTSS system and other technology as needed.
● Schedules outreach home visit appointments with participants to conduct a Comprehensive Needs Assessment and Plan OF Care in person with the participant.
● Assist participants with applications for benefits and entitlement programs.
● Advocate for adequate, timely and cost-effective services.
● Respond to any issues that occur during the delivery of services.
● Assist participants with living independently in their own homes.
● Schedule appointments for participants, answer phones and track clients’ service records
● Monitor the services being provided and stay up to date on any services being introduced or discontinued.
● Evaluate the quality of all services and identify areas that need improvements. Life Skills Coach/Direct Care Professional (State Waiver Programs) Public Partnerships LLC Liberty Resource Corporation February 2014 to April 2023
● Assisting disabled individuals and their Families in coordination for assessable programs
● Coordination and designing a plan for the consumer or client within the aligned medical and Human Service needs.
● Developing extracurricular activities within the scope of services, playtime, games, dinner, lunch, etc.,
● Transportation if needed and other duties as they applied to the position.
● Case Management assessment which includes assessing, planning, developing, implementing, monitoring, and evaluating options for services to meet an individual’s human service needs.
● Administrative duties, appointment scheduling, legal issues, etc. as needed. Resources Specialist/Job Coaching
COMMUNITY INTEGRATED SERVICES
September 2021 to January 2023
● Enter case notes for Participants in the Setworks system by the end of the business day, no later than midnight.
● Staff are expected to reach 60% of billable hours each day and account for 97% of their work in Setworks each day.
● Track expenses on Expense Report. Any purchases other than tolls or parking need to be approved by a manager beforehand.
● Keep participant files organized and up to date on SharePoint.
● Copy all relevant CIS team members when sending updates.
● Communicate requested resources to the manager.
Job Coaching
● Provide individualized Job support and instruction to a person and observation with disabilities at their job location.
Assistant Office Coordinator
TEMPLE UNIVERSITY PSYCHOLOGY DEPARTMENT
February 2020 to August 2021
Perform, process, and act as Liaison with Faculty and Staff for all activities related to the Kronos and Taleo Management Systems and all Administrative Front Office duties.
● Timekeeper: Updating and maintaining the Kronos System for Dept. Employees
● Taleo System Management Representative: responsible for creating departmental requisitions for hiring staff.
● Maintaining required supplies and inventory through purchasing at the TU Marketplace system
Community Development Manager
Age In Place Home Care-Philadelphia, PA
September 2017 to February 2018
● Assist Age In Place Home Care in developing, managing, and maintaining referral relationships.
● Work with consumers to help them obtain services under the PA State Waiver programs through education and assistance obtaining and completing documentation required by the CAO.
● Conduct new admissions meetings to review all State required documents with the consumers. Get documents to the Hamburg Office as outlined on the new admissions checklist.
● Maintain records and provide the Executive Director with weekly networking activities and progress reports.
Office of Medical Affairs, Credentials Assistant
University of Pennsylvania Health System-Philadelphia, PA August 2004 to November 2010
● Provided direct support to the Office Manager, Director and Credentials Specialist in processing documents aligned with UPHS hospitals’ state licensure and JCAHO accreditation.
● Created and worked within multiple Database systems.
● Delegated provider enrollment agreements with managed care that directly impacted UPHS revenue generation.
● Prepared credentialing/re-credentialing files for assigned credentials specialist. Senior Secretary, International Services Department Temple University-Philadelphia, PA
January 1997 to December 2004
Sept. 1997 – August 2004
● Supervised (6) clerical and student worker personnel.
● Managed all administrative and clerical operations of the department.
● Developed and maintained work log for support staff and submitted payroll.
● Scheduled appointments for the Director, Associate Director, and Advisors.
● Typed and managed confidential documents
Education
B.S. Degree in Human Services/Psychology
Chestnut Hill College Pierce College - Philadelphia, PA January 2012 to May 2015
Skills
• case management assessment.
• administrative qualities
• Program Management
• Administrative and Clinical environments
• Aligned document reports of Hospital State Licensure JCAHO accreditation and HIPAA
• Construct
• Workers' Compensation
• Change Management
• Outlook
• Quality Assurance
• other Database systems including but not limited to the Access program
• typing proficient 55wpm plus and using Microsoft Office Word
• Academic
• Excel
• technical skills
• Event Planning
• Experienced within the Healthcare
• resolve problem-solving issues
• strong organizational and Multitask skills
• Exceptional verbal and written communication skills
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