General Manager Customer Service

Location:

Posted:

April 12, 2025

Kealani Fonseca *** E ***st, NY, NY, *****

**************@*****.***

Decisive leader with 5+ years experience and proven track records of sales in numerous flagship locations. Strong management

skills include training and coaching sales associates. Supervise and manage performance of 50+ associates and partner with the

general manager to monitor and enforce company initiatives and events.

Skills

Employee evaluations and development

e Mobilizing team members to increase sales

Experience

01.23 - PRESENT

Department Manager / H&M - Times Square, NY

Regularly analyzing and follow up on Sale & Profit KPI's for the department, ensure proper scheduling for the department to

maximize conversion and enable Commercial Activities. Making customer service expectations are being delivered and coaching

and developing associates.

08/22/ - 01/23

Sales Supervisor / Alo Yoga - Fifth Ave, NY

Business partner and leader to the general manager supporting total brand sales and goals and team development by

demonstrating excellent knowledge of product. Develop sales techniques and leverage company tools to coach team providing

consistent feedback to improve performance. Own brand product flow and visual merchandise placement on flagship location.

12/2019 - 08/2022

PINK Manager / VS&Co. PINK - Fifth Ave, NY

Partner with store manager to facilitate associate onboarding throughout personalized selling behaviors while driving total sale

uch as

goals, Support brand leaders to drive performance for primary categories such as initmantes. Support brands initiatives s

events and brand promotions. Own coaching and observations of sales associates in all zones and build customer

loyalty.

Education

Liberal Arts / BMCC, NY