Warehouse associate, electrical experience

Richard Lawrence

Plymouth, PA ***** – *******@*****.*** 272-***-****

SUMMARY

●Graduate in IT Support program at the Avivo Institute of Career & Technical Education, which includes course work in Computer Hardware and Software, Installing and Repairing Hardware, Supporting Operating Systems, Maintaining Networks, Cloud Storage Solutions, Troubleshooting Mobile Devices, and Providing Customer Service

●Call Center Agent Certification from the BenchmarkPortal College of Call Center Excellence, which included training modules in the Mission and Role of Agents, Customer Behavior, Communication Skills, Active Listening, Negotiating with Customers, Handling Complaints, Diffusing Anger, and Working Remotely.

SKILLS AND KNOWLEDGE

● Microsoft Office -Intermediate Word and Excel, ● Google apps -Docs, Sheets, Slides, Drive, Gmail, and

Beginner PowerPoint and Outlook Calendar

●Power tools, light fixtures, drywall, landscaping ● Typing speed 45 WPM

EDUCATION AND TRAINING

Avivo Institute of Career & Technical Education - Minneapolis, MN

03/2023-12/2023

● Certificate - BenchmarkPortal College of Call Center Excellence

03/2023

● Certificate - Office Support Specialist Training – 156 hours

05/2023

● Certificate - Computer Technician Training – 480 hours

12/2023

Everest Institute – South Plainfield, NJ

● Certificate – 9-month Electrical Program

o Mixed hands-on and NEC

o Maintaining, troubleshooting, and designing electrical systems

WORK EXPERIENCE

Freelance Handyman

Handyman – Wilkes-Barre, PA

●Perform general maintenance and repair on residential properties including lawn care

●Handle plumbing and electrical tasks, including installation and repairs

●Painting and refinishing to maintain cleanliness, furniture assembly

Instacart

Instacart Shopper – Wilkes-Barre, PA Instacart Shopper – Minneapolis, MN

●Completed over 400 orders while maintaining over 99% customer satisfaction, and a 4.92 star rating. Over 90% of orders were completed on time with over 99% accuracy

9/2010-6/2011

5/2019-Present

1/2024 - Present

Amazon - Various Locations

08/2018–03/2023

Sortation Center Associate – Brooklyn Park, MN

01/2022–03/2023

Fulfillment Center Associate – Bessemer, AL

Seasonal 2020-2021

Fulfillment Center Associate – Edison, NJ

●Received, sorted, and put away inventory

●Got customer orders ready for delivery

●Used technology like scanners, computers, and handheld printers

●Used carts, dollies, hand trucks, and other gear to move items around

●Load boxes into trucks for shipment

●Troubleshoot problems

●Ensure product meets quality requirements

Seasonal 2018–2019

RL Landscaping & More 9/2007 – 6/2018

General Laborer – New Jersey

●Exterior/Interior painting, power washing, plumbing repairs, insulation, remodeling, etc

●Lawn care and maintenance: tree removal, mowing, lawn trimming, mulch, flower beds, bushes, weeding, etc

European Masonry Seasonal 6/2007 – 9/2017

Stone Mason Laborer – NJ & PA

●General mason laboring duties including: laying concrete, moving materials, stucko, plaster, etc

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