Sales Specialist Customer Service

Victor Adam DuRant

Cambridge, NY

Professional Summary

Efficient and results-driven Appliance Sales Specialist with 25+ years of experience in retail sales and customer service. Proven track record as a top sales producer, excelling in driving credit card applications and managing various specialty departments. Skilled in relationship management, negotiation, and account management, consistently delivering exceptional customer experiences and meeting store demands.

Work Experience

Appliance Sales Specialist

The Home Depot-Bennington, VT

September 2015 to January 2025

Top Sales Producer, drove credit cards, drove machines, worked in various Specialty Departments, and assisted the front end, also recieveing and merchandising to assist in the demands of the store when needed

Shift Supervisor/Team Leader

The Eagleton School-Monterey, MA

May 2006 to June 2015

Supervisor/ Team Leader of a group home . Managed a team of CDC' s, (child development counselors ) in a dormitory of 12 young men with behavioral, and mentally challenged disabilities. This was a hybrid dorm of challenging ( JD ) young men, and special young men with a host, a multitude of developmental disabilities I E, : asbuger / autistic special needs, mental retardation, physical handicaps etc. This was by far, was my favorite job I've ever had. The most challenging, but most rewarding job I've ever had, it brought out the best of me. Working with the children, and watching them grow through my tenure at Eagleton school, brought me tremendous joy, and satisfaction by making a difference in the lives of these young men. Unfortunately, the school shut down due to financial reasons. Vacation Ownership Sales / Sales Manager / Sales Trainer Eastern Resorts. / Fairfield Resorts / Club Wyndham Bently Brook-Hancock, MA June 1997 to December 2005

Top Sales / Volume Producer, Sales Manager / Sales Force / Trainer United States Army Quartermaster Corps.

United States ARMY-Fort Gregg-Adams, VA

June 1995 to September 2001

• The US Army Quartermaster Corps. military training school enabled me to learn fundamental skills, and values of being a soldier. This units responsibility was to provide food, supplies, and field services to sustain soldiers in our Battalion. Proven leadership in my unit, enabled operational reach, endurance, and freedom of action for our troops. Enhanced military training taught me how to manage provisions, and use technology to solve logistical issues, manage supply distribution, and ensure our soldiers are sustained.

Education

Berkshire Community College in Liberal Arts & Sciences U S ARMY / National Guard - Pittsfield, MA

June 1995 to June 2001

I served in the Army National Gaurd, one weekend a month, and two weeks out of the summer, while attending college with the GI bill to help with tuition. Skills

• Customer service

• Organizational skills

• Outside sales

• Negotiation

• Microsoft Office

• Inside sales

• Communication skills

• Sales administration

• B2B sales

• English

• Direct sales

• Retail math

• Account management

• Territory management

• Time management

• Marketing

• High-end sales

• Sales management

• Sales

• Retail sales

• Cash register

• Relationship management

• Computer skills

• Sales support

• Cash handling

Certifications and Licenses

Guard Card

Licensed Machine Operating All Equipment

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