Customer Service Personal Care
Resume:
Joanne Jenkins
Tallahassee, FL
***************@*****.***
• 20+ years of Healthcare/customer service experience in various fields.
• Experience working in Home healthcare, Phlebotomy, and Pharmacy.
• Performs personal care activities that assist the patient with activities of daily living.
• Provides excellent customer service to external and internal customers in accordance with company values.
• Performs other tasks as assigned, which can include assisting in any area of the pharmacy as directed by management.
Willing to relocate: Anywhere
Work Experience
Caregiver/Personal Assistant
Garrison Family in Home Care-Tallahassee, FL
September 2022 to Present
• Administer medications
• Check vitals
• Performs personal care activities that assist the patient with activities of daily living
• Prepares meals and snacks according to instructions
• Accompany patient on errands or medical appointments
• Performs light housekeeping activities
Caregiver/Personal Assistant
Edwards Family in Home Care-Tallahassee, FL
February 2021 to August 2023
• Administer medications
• Check vitals
• Performs personal care activities that assist the patient with activities of daily living
• Prepares meals and snacks according to instructions
• Accompany patient on errands or medical appointments
• Performs light housekeeping activities
Caregiver/Personal Assistant
Shipman Family in Home Care-Tallahassee, FL
April 2020 to July 2023
• Administer medications
• Check vitals
• Performs personal care activities that assist the patient with activities of daily living
• Prepares meals and snacks according to instructions
• Accompany patient on errands or medical appointments
• Performs light housekeeping activities
Swabber / COVID-19 Tech
Relieve Staffing-Tallahassee, FL
December 2021 to February 2022
• Assisting the COVID-19 testing site through active and proactive patient service
• Verifying patient information, Responding to all customers, Collecting and labeling vials, patient inquiries, and Administering all COVID-19 tests and services
• Maintaining a safe environment, following infection control protocols and abiding by HIPAA standards and regulations
• Sanitizing, organizing and cleaning the location after each patient; and at opening and closing
• Ensuring all equipment is placed safely and correctly when arriving and leaving scheduled shift
• Assisting Team Lead with inventory compilation, ensuring sufficient supplies and PPE are available
• Maintaining logs and spreadsheets by entering and tracking data Caregiver/Personal Assistant
Canning Family in Home Care-Tallahassee, FL
March 2008 to August 2019
• Administer medications
• Check vitals
• Performs personal care activities that assist the patient with activities of daily living
• Prepares meals and snacks according to instructions
• Accompany patient on errands or medical appointments
• Performs light housekeeping activities
Pharmacy Technician
PharMerica-Tallahassee, FL
August 2003 to February 2012
• Performs drug calculations including basic mathematical calculations (e.g., converting milligrams)
• Maintains current knowledge of Medicaid claim regulations and processes
• Provides excellent customer service to external and internal customers in accordance with company values
• May assist with drug preparation and dispensing under the direct supervision of a Pharmacist
• Performs other tasks as assigned, which can include assisting in any area of the pharmacy as directed by management
Education
Some college in Homehealth
Grand Canyon University/ Amos P. Godby - Tallahassee, FL August 2007 to September 2009
Skills
• Alzheimer's Care
• Organizational skills
• Communication skills
• Customer service
• Administrative experience
• Computer skills
• English
• Home health
• Medical terminology
• Social work
• Microsoft Excel
• Supervising experience
• Typing
• First aid
• Microsoft Word
• Custodial experience
• Janitorial experience
• Commercial cleaning
• Dispatching
• Microsoft Outlook
• Laboratory procedures
Certifications and Licenses
Pharmacy Technician Certification
Driver's License
BLS Certification
Certified Phlebotomy Technician
Infection Control Certification
Medical Laboratory Scientist Certification
MLT Certification
Contact this candidate