Support Specialist Customer Service

Anyardit Alithdit

Calgary, AB • 587-***-**** • ****************@*****.***

Youth Support Specialist and Disability Support Specialist, responsible for Providing administrative and intervention support to program staff; preparing agendas and activities for groups; assisting with documentation and data collection; supporting various meetings and activities, facilitating groups and leading activities; providing support for the collection and analysis of data required for reporting purposes, plan, coordinate, and complete special projects as assigned. Believe in personal growth and am a motivated and detail-oriented individual seeking entry to mid-level opportunities that can expand my organizational and professional skills. Out-of-the-box thinker who excels in developing tactical and strategic communications plans that meet organizational goals and partnering with business leaders. Manage the crisis communications and escalation processes and procedures cross-functionally in partnership with Leadership Teams ensuring discipline across departments and touchpoints. I am looking to use my current skills and have further opportunities to learn more.

Areas of Expertise

Low Ratio Crisis Intervention

Disability Support

Youth Support

Social Support

Domestic Assistance

Problem Solving

Staff Meeting

Performance Metrics

Behavioral Modification

Administrative Skills

Complaints Management

Program Management

Internal Communications

Quality Assurance

Customer Service

Core Competencies

Able to think analytically and draw conclusions, possess strong analytical skills, with excellent problem-solving abilities.

Ability to work remotely and form and develop interpersonal and professional relationships; display socially and professionally appropriate behavior.

Ability to follow through on deliverables and pay attention to details amid multiple projects and deadlines.

Advanced problem-solving skills to analyze business hurdles and their solutions.

Progressive organizational skills with the ability to multitask and prioritize; detail and results-oriented.

Work Experience

Independent Advocacy INC - Edmonton, Ab Canada 2008-2017

Disability Support

Personal care: showering, dressing, grooming, and medication assistance.

Domestic assistance: light household cleaning, laundry, and meal preparation.

Social support/transportation: social activities, shopping/groceries, traveling to medical appointments.

Supporting customers using aids and personal equipment, including standing or walking frames, wheelchairs, manual or electric hoists, sliding sheets or moving boards, hearing aids, and other physical aids.

Supporting customers with complex and challenging needs.

Monitoring the well-being of customers and reporting on their progress.

Participating in staff meetings and attending training as required.

Mcman Youth and Family Service- Edmonton, Alberta Canada 2010-2017

Youth Support

Provide day-to-day mentoring to team members on performance metrics and program processes, ensuring team members are performing in line with program standards.

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction.

Trains new and current team members on program standard operating procedures, provides routine updates, and addresses team member questions.

Train and instruct employees in job duties and company policies or arrange for training to be provided.

Coordinated preventative maintenance on existing and new production equipment.

Independent Enterprises Ent, Edmonton Alberta Canada 2005-2014

Team Leader

Monitoring the client’s physical and mental health by checking in regularly, such as giving medications, checking blood pressure, or assisting with personal hygiene tasks.

Providing training to clients on how to live independently in their own homes.

Assisting with bathing, grooming, and dressing.

Making sure that a safe environment is provided for the client by monitoring their surroundings for hazards such as fire hazards or tripping hazards.

Helping clients get dressed, bathe, brush their teeth, take medications, use the bathroom, etc.

Assisting clients with daily activities such as cooking, cleaning, shopping, managing finances, etc.

Working with other healthcare providers to coordinate care plans for clients.

Organizing activities such as arts and crafts projects, games, and outings for clients who are unable to leave their homes.

Providing support and assistance to disabled individuals in their homes or other environments to help them live independently.

Boys and girls Club of Edmonton - Low Ratio Crisis Interventions, TSIL 2006-2010

Youth Support

Aided at recreational facilities by enforcing rules, modeling positive behavior, and serving as a friend and mentor for young people.

Oversaw daily operations of recreation areas, including maintaining safety equipment, cleaning facilities, displaying appropriate signage, and operating a computer as necessary.

Organized and facilitated recreational activities daily, including games, physical fitness events, arts and crafts, and daily musical instruction.

Encouraged people to participate in activities and form healthy relationships by greeting and introducing new members, encouraging group activities, and providing oversight to ensure everyone is treated fairly.

Planned and schedule work-related tasks for the entire staff, including training events and morale-building activities.

Assessed group dynamics and collaborated with leadership personnel to create activities for desired outcomes such as relationship building, positive social interaction, and improved self-confidence.

Completed necessary paperwork, including application forms, member profiles, safety audits, incident reports, progress evaluations, and activity assessments.

Education

Social Services Professional Diploma- Columbia College, Calgary, Alberta Canada 2022-Present

Certificate of Academic Upgrading- Norquest College, Edmonton Alberta Canada 2003-2006

GED in Certificate of Academic Upgrading- Norquest College - Edmonton, AB Sep 2000–Feb 2006

Other Skills

Microsoft Excel Microsoft Word PowerPoint Business Software

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