Customer Service Lead
Resume:
Kathy L Susca
Southaven, MS ***71
***********@*****.***
Professional Summary
Dynamic and experienced Sr. Customer Service professional with a proven track record of managing incoming calls, processing orders, and providing comprehensive support to ensure customer satisfaction. Skilled in handling a wide range of customer inquiries, troubleshooting issues, and collaborating with cross-functional teams to streamline processes. Proficient in managing customer service mailbox, handling return authorizations, and supporting technical teams with order updates and replacements. Adept at coordinating with supervisors on various tasks and liaising with IT and logistics teams to ensure efficient operations.
Employment History
Sr. Customer Service
September 2006-May 2025 Rauland-Borg Corp., Mt Prospect IL.
Lead Customer Service
January 1998 - March 2006 MCI/Verizon Business, Downers Grove, IL.
Customer Service/Switchboard
January 1981 – September 1996 Continental Insurance/C.N.A. Insurance, Chicago, IL.
Education
1994 AT&T Technical School, Chicago, IL.
Programming, installing, and cross connecting AT&T phones.
Other Experience
Volunteer work since 1991 with The Greater Chicago Ferret Association. I have served on the Board of Directors as the Board Secretary for 6 years. I take notes at all meetings, type them in Microsoft Word and e-mail a copy to the president of our club. I e-mail out reminders to all members for meeting dates and read all the minutes at all meetings.
Proficient knowledge with computers: Microsoft Word, Excel, Power Point, Microsoft Outlook, System 85, G3, Audix, TCOMS, AS400, SMS800, OA, F&E, GOA, Net Pro, Order Pro, IT, Acela, CSG (Verizon), Sprint Address Validation, Tes Website, Smarts, Clipper, Info flow, DOS, Extranet, MAPICS,RMB, Metafile, ROCO, customer connection, and Sales Force.
References
References are available on request.
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