Front Desk, Food Safety
Resume:
MELANIE WAMBUI MURUGI
CONTACTS
Phone:
Email:
*********@*****.***
EDUCATION
Mount Kenya University - Thika
Diploma in Culinary Arts
**** – 2024
Ngararia Girls High School
Kenya Certificate of Secondary
Education 2016 – 2019
KEY SKILLS
Food Preparation and Culinary
Techniques
Baking and Advanced Cake
Decoration
Effective Communication and
Interpersonal Skills
Guest Service and Relationship
Management
Hospitality Operations
Coordination
Front Desk and Administrative
Support
PROFESSIONAL SUMMARY
Dedicated and skilled culinary arts professional with hands-on experience in food preparation, baking, customer service, and hospitality. Committed to providing exceptional guest experiences, ensuring adherence to food safety standards, and delivering visually stunning and high-quality products. Proven ability to work collaboratively in high-pressure environments while maintaining attention to detail and creativity.
PROFESSIONAL EXPERIENCE
December 2023 – January 2025: Double Tree by Hilton Hotel Position Receptionist
Delivered professional and efficient guest services, resolving inquiries and complaints promptly.
Oversaw front desk operations, including guest check-ins, check- outs, and reservations management.
Ensured accurate and secure handling of guest information and billing procedures.
Coordinated seamlessly with internal departments to enhance the overall guest experience.
May 2023 – December 2023: Double Tree by Hilton Hotel Position Internship/Attachment
Assisted chefs in food preparation tasks, including mise en place, chopping, and measuring ingredients.
Ensured prompt and courteous service to guests, addressing any inquiries or request in a professional manner.
Provided support to restaurant staff during peak hours, assisting with table setup, service and clearing.
Assisted housekeeping staff with room cleaning and preparation.
Adhered to food safety and sanitation guidelines maintaining a clean and organized work station.
Inventory Control and Stock
Management
Food Safety and Hygiene
Compliance
Multitasking and Time
Management
Problem-Solving and Conflict
Resolution
Team Collaboration and
Leadership
REFEREES
1. Mr. Jackson Mutisya
Food and Beverage Supervisor
Double tree by Hilton Hotel
2. Mr. Elijah Mwiti
Lecturer
Mount Kenya University
October 2020 – December 2020: Tehillah Cakes and Caterers Position Baker/Decorator
Prepared and baked variety of cakes, pastries, and desserts according to established recipes and client specifications.
Decorated cakes and desserts using various techniques such as piping, fondant sculpting, and edible embellishments to create visually stunning and customized designs.
Consulted with clients to discuss their event needs and preferences, providing expert advice and creative input.
Maintained inventory of baking supplies and ingredients, monitoring stock levels and placing orders as needed to ensure uninterrupted production.
Achievement
Recognized for consistently producing visually stunning and delicious baked goods, leading to increased customer referrals and positive reviews.
LANGUAGES
English – Native Proficient
Swahili – Native Proficient
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