Customer Service Representative

WILLEAN TAYLOR

Grand Prairie, TX ***** 402-***-****

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PROFESSIONAL

SUMMARY

Results-driven professional with a proven track record in customer service and sales. Seeking an opportunity to leverage expertise in delivering compassionate support and building lasting customer relationships. Skilled in utilizing empathy, patience, resilience, adaptability, and strong interpersonal skills to effectively resolve challenges and enhance customer satisfaction. Committed to providing exceptional, personalized service that fosters loyalty and drives positive outcomes.

SKILLS • In-Depth Product Knowledge • Analytical Problem Solver

• Collaborative Problem-Solving • Effective Time Allocation

• Effective Negotiation Skills • Clear Written Communication

• Data-Driven Problem Solving • Building Professional Relationships

• Client-Centric Approach Customer Relationship

Management Expertise

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• Sales Expertise

WORK HISTORY RETIRED 11/2012 to CURRENT

PERSONAL CAREGIVER 03/2011 to 10/2012

Dept. of Aging & Adult Services, Nebraska Omaha, NE

• Maintained clean, safe, and well-organized patient environment. Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

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Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.

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Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.

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Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.

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CUSTOMER SERVICE REPRESENTATIVE 12/2005 to 02/2010 United Health Insurance Overland Park, KS

Utilized in-depth product knowledge to make informed recommendations, ensuring customers received the best possible coverage and support

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Maintained accurate records of customer interactions, documenting actions taken, issues resolved, and pertinent information to efficiently manage and follow up on customer accounts

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Assessed caller accounts to determine benefits and eligibility, addressing inquiries, and resolving issues. Enhanced customer satisfaction by promptly addressing concerns

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DATABASE CLEANUP REPRESENTATIVE 12/2004 to 12/2005 Sprint Overland Park, KS

• Efficiently managed and updated customer database

• Oversaw archiving, restoring, and data recovery processes

• Ensured accuracy and integrity of database information

• Implemented strategies to streamline database cleanup procedures

• Collaborated with team members to optimize database performance EDUCATION Real Estate Practice Certification

OLIVE-HARVEY COMMUNITY COLLEGE

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