Call Center Customer Service
Resume:
Leslie Leiva
Customer service
Anaheim, CA *****
******@*******.***
Professional Summary
Seeking to gain new experience, relocate, willing to perform all tasks asked of me to the best of my ability to succeed in all I do.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Instacart Shopper
Instacart Shoppers-Anaheim, CA
August 2019 to Present
Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Reliable Sales Assistant specializing in food service industry Call Center Agent
Calix Drugs Pharmacy-Covina, CA
November 2018 to April 2019
I assist diabetic clients enroll through Calix Drugs Pharmacy Program, in order for client to receive their prescribed medications directly to their home. I answer any questions the clients inquire over the phone. Cashier/Server/Food Prep
Ixtaco taqueria-El Monte, CA
September 2018 to February 2019
I help customers place their dine in or pick up orders over the phone. I also help Door Dash place order for pick up over the phone. If i am not needed at the register i help prepare to go orders, or serve orders for dine in. I also help with stocking.
Telemarketer/Sales
Horizon Solar Power-Hemet, CA
July 2018 to December 2018
I help set appointments for our California homeowners who inquired or had a live visit from canvassing reps who are Certified Solar Consultants in order to show the homeowner in black and white how much we can save them on their monthly electricity bill. This would all take place for homeowners by making the appointment to be presented in a meeting showing all the amazing benefits of switching to solar. In the end, our goal is to help homeowners save money, join the solar movement, and Go Green! Call center rep
Enco-Hemet, CA
January 2018 to August 2018
I assisted customers from Moreno Valley, Florida, and Arizona to help with payments, technical errors, emergencies in regards to their utilities hat being water, electricity, or gas. Driver Helper
UPS-Los Angeles, CA
November 2017 to January 2018
Delivered packages to customers in residential and commercial areas.
● Navigated the ups commercial truck to its location
● Organization of packages and sorted in specific numerical order
● Answered Customers Inquiries
In Car Technology Support Call Center Representative American Honda Motor Co., Inc-Chino, CA
March 2017 to August 2017
Assisted clients with Honda/ and Acura inquires
● Gave information about Navigation, Handsfreelink, Honda link apps And Acuralink apps
Inbound Call Center Representative
American Honda Motor Co., Inc-Chino, CA
January 2017 to March 2017
Answered Phone Calls Inquiries about Vehicle Status, Recalls, Warranties and Exporting and Importing from U.S to various countries.
● Updated Contact Information For Customers to be able to receive proper information through via mail and email.
Cashier/Server
Soboba Casino-San Jacinto, CA
October 2015 to March 2016
Ensured the receipts for all transactions are accounted and signed
● Complete Required forms, logs and reports for transactions
● Ensured compliance with policies and procedures while maintaining an accurate bank
● Able to use Micros System following policies and procedures
● Prepare, present and correct receipts according to the guests order
● Cleaned equipment essentially to the Soboba Cafe Policies
● Organized and maintained inventory
Cashier
Grocery Outlet-Hemet, CA
November 2012 to September 2015
Counted money in the register when clocking in and clocking out.
● Used inventory scanners, and cash registers
● Bagged Customers Purchases and assisted them to their car
● When not needed as a cashier, I assisted in other departments i.e Produce, Deli, Meat
Education
High school or equivalent in General
Tahquitz High School - Hemet, CA
August 2008 to June 2012
Skills
• Bilingual
• Produce Experience
• Cash handling
• Microsoft Excel
• Negotiation
• Communication skills
• Serving
• Teamwork (7 years)
• Telemarketing (4 years)
• Auditing (2 years)
• Restoration
• Dental receptionist
• Data entry
• Windows
• Office experience
• Sales
• Computer skills
• Front desk
• Spanish
• CSR
• Relationship management
• MS WORD (5 years)
• Customer service
• Customer Service
• Quality Assurance (5 years)
• Time management
• Data Entry (2 years)
• Writing skills
• Customer Care
• CRM software
• PaaS
• Cash Handling (7 years)
• Typing
• Eaglesoft
• English
• Cold Calling (5 years)
• Greeter
• OUTLOOK (5 years)
• QuickBooks
• Motivational (7 years)
• Financial auditing
• Cold calling
• Customer Support
• Driving
• Telemarketing
• ORGANIZATIONAL CHANGE (5 years)
• Medical office experience
• Micros POS
• EXCEL (5 years)
• Server (4 years)
• Call Center
• Microsoft Office
• Administrative experience
• Management (3 years)
• Organizational skills
• Cash register
• Quality assurance
Certifications and Licenses
Driver's License
Food Handler Certification
January 2024 to January 2027
Maintain the cleanliness of all surfaces involved in the food handling process, such as counters, ovens, freezers, and microwaves. Clean up any spills and leaks that may occur. Follow procedure to prevent food spoilage and waste. Prepare food rotation labels and use them to ensure optimal use of our key ingredients.
This includes: preparation, manufacture, processing, packaging, storage, transport, distribution, sale, supply and service.
Additional Information
SKILLS AND QUALITIES
● Quality Assurance
● Excellent verbal, written communication skills in both English and Spanish
● Sales
● Accuracy and strong attention to detail
● Computer MS Word, Excel, Outlook and Powerpoint
● Experience with supervising children, personal experience for over 10 years.
● Interpersonal
● Organizing
● Communication
● Effective Listening Skill
● Strong time management skills, problem solving skills, and interpersonal communication skills
● Highly motivated, goal oriented individual; a decision maker, and skilled in making new ideas
● A flexible team member who enjoys learning new skills and quickly adapts to new organizational change
● Motivated self-starter; able to spark interest and take initiative 1. Social Media knowledge
2. Technology knowledge
3. Postmates/UPS
Contact this candidate