Customer Service Assistant Manager
Resume:
Brian Sells
Cleveland, OH *****
*.*********@*****.***
To obtain a position and excel within the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping Assistant Manager
Tru by Hilton-Cleveland, OH
June 2023 to October 2023
Assist the housekeeping manager. Check rooms, make housekeeping boards, ensure everything runs smoothly and fill in where needed.
Housekeeping Supervisor
Hilton-Cleveland, OH
June 2022 to March 2023
Ensure that every room is clean and up to the Hilton standard for each and every guest every time. I am responsible for overseeing housekeepers and coaching them to maintain proper standards and presentation in every room, for every guest, every time. Extrusion Operator
Tymex Plastics-Cleveland, OH
April 2021 to June 2022
Run an extrusion machine and ensure quality product. Appointment Setter
TAG-Mesa, AZ
January 2017 to March 2018
Call up to 150- 200 small businesses per day to set a date for the outside sales representatives to demonstrate the software sold by the company.
Customer Service Representative
Concentrix-Tempe, AZ
February 2016 to January 2017
Worked customer service for NIKE.com and intuit/turbo tax helping customers resolve any issues with orders or their software and make sure that every customer left the call happy and without issue.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls Assistant Manager
Lady Foot locker-Elyria, OH
June 2008 to October 2013
Assisted store manager worth all functions of the store. Managed a small team of past time associates as well as assist customers in finding the perfect shoe for their needs. Education
High school or equivalent in Basic
Southview high - Lorain, OH
August 2003 to June 2007
Skills
• Microsoft office (9 years)
• Money Handling (5 years)
• Managerial (3 years)
• Sales
• Telemarketing
• Cold calling
• Customer service
• Supervising experience
• B2B sales
• Plastics Extrusion
• Live Chat
• Customer support
• Windows
• Housekeeping Management
• Management
• Supervising experience
• Store management
• Cash handling
• Conflict management
• Team management
• Customer service
• B2B sales
• Cold calling
• Windows
• Live chat
• Sales
• Typing
• Cash register
• Leadership
• Writing skills
• Research
• Payroll
• Help desk
• Manufacturing
• Hotel experience
• Telemarketing
• Microsoft Word
• Organizational skills
• Microsoft Powerpoint
• Communication skills
• Microsoft Office
• Microsoft Excel
• Data entry
• Merchandising
• Upselling
• Housekeeping management
• Custodial experience
• Cleaning
• Time management
• Industrial cleaning
• Retail management
• Sales management
• Assistant manager experience
• Computer skills
• Mac OS
• English
• Hospitality
Certifications and Licenses
Driver's License
November 2022 to November 2024
Assessments
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Planning & execution — Proficient November 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Cleaner fit — Proficient
November 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Have exceptional people skills and attention to detail. Very outgoing and personable.
Contact this candidate