Part-Time Customer Support

Hameshpreet Kaur

416-***-**** ***************@*****.***

Objective

Empathetic and customer-centric early-career professional with a strong background in retail service. Developed expertise in handling both phone and face-to-face customer queries through part-time roles and volunteer experiences, consistently achieving high satisfaction with innovative problem-solving. Proficient in using point-of-sale systems, drafting professional customer emails, and managing follow-ups, and enthusiastic about embracing greater responsibilities in a larger retail environment. Skills

• Excellent verbal and written communication skills for clear customer interactions.

• Leadership and time management with the ability to work independently

• Physically fit and alert, effectively managing high-stress situations

• Quick to learn new products, services, and industry trends

• Collaborative team player with robust interpersonal skills

• Proficient in conflict resolution and de-escalation techniques

• Detail-oriented in managing customer records and transactions

• Trained to handle and secure sensitive information confidentially Experience

Volunteer Jan 2025 – Present

Capilano University North Vancouver, BC

• Organized and supported on-campus and community events, ensuring smooth logistics and engaging experiences for various audiences.

• Collaborated with a team of student volunteers to design, promote, and execute cultural and community initiatives.

• Handled administrative duties, including tracking volunteer hours, documenting event details, and coordinating with community partners.

• Enhanced interpersonal, organizational, and problem-solving skills by actively participating in event setup, promotion, and evaluation.

License: Food safety level 1

Customer Support Representative Feb 2025 – Present Anywhere Anytime Ltd. Delta, BC

• Assisted customers via phone and live chat, promptly addressing inquiries and resolving issues.

• Delivered clear, effective communication to ensure high customer satisfaction.

• Maintained detailed records of customer interactions in the CRM system for efficient follow-up.

• Coordinated scheduling and appointments to optimize client service flow. Store Associate Jan 2025 – Feb 2025

Fruticana Surrey, BC

• Monitored store premises to maintain a safe and secure shopping environment.

• Provided exceptional customer service by effectively addressing inquiries and assisting shoppers.

• Managed inventory and maintained orderly, appealing store displays.

• Supported cash handling and register operations during peak hours to ensure smooth transactions. Education

Capilano University North Vancouver, BC

Diploma in Hospitality and Tourism Management Jan 2025 - Present

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