General Manager Customer Service

Charlie Aguiluz **** Copano Bay Ave., Las Vegas NV 89148

Cell: 818-***-**** E-Mail: ***********@*****.***

Summary of Qualifications

Strong experience managing food & bar restaurants and retail establishments consistently emphasizing customer service satisfaction, team building, and meeting goals.

Competent in controlling costs, meeting budget guidelines, forecasting, and P&L analysis.

Good mix of corporate and franchise restaurant management experience.

Professional Experience

11/24 – Present Restaurant Manager Circus Circus Hotel Casino Las Vegas, NV

12/23 – 6/24 Assistant F&B Manager Stratosphere Hotel Las Vegas, NV

6/23 – 12/23 Asst General Manager Veterans Canteen Service Las Vegas, NV

10/22 - 6/23 Restaurant Manager - Harrah’s Hotel Casino Las Vegas, NV

- Fulton Food Hall (QSR) – 24-hr Coffee Shop, Bobby’s Burger, Pizzeria,

Noodles, Sushi, Starbucks

12/19 - 8/22 Restaurant Manager - Circus Circus Hotel Casino Las Vegas, NV

-24-hour Deli, Pizzeria, Blue Iguana, Adventure Dome Snack Bars, Starbucks

4/18 - 11/19 Food Distributor Owner/Operator Palmdale, CA

12/16 - 3/18 F&B Manager Crews of California LAX, Los Angeles, CA

- Rock & Brews-Bar & Restaurant, Klatch Coffee House

2/16 - 12/16 General Manager Fresh Healthy Café Valencia, CA

Managed all aspects of business operations including budget, staffing, scheduling, inventory control, customer service, audit, training, and sales.

8/15 - 2/16 General Manager Charley’s Philly Steaks Canoga Park, CA

Managed all aspects of business operations including budget, staffing, scheduling,

inventory control, customer service, audit, training, and sales.

12/14 - 6/15 General Manager Wendy’s Restaurant Reseda, CA

Managed all aspects of business operations including budget, staffing, scheduling,

inventory control, customer service, audit, training, and sales.

7/13 - 12/14 Assistant Food & Beverage Operations Manager HMS Host

The Larder Tom Bradley International Airport LAX, Los Angeles, CA

Assisted in opening the concept and supplemented training materials for new employees.

Trained new employees in areas of menu product knowledge, food ingredients and preparation, presentation, and POS Micros Systems.

Supported operations at Burger King, La Brea Bakery and Starbucks outlets.

12/08 – 6/13 General Manager Arby’s Restaurant Ridgecrest, CA

Received the Most Improved Restaurant Award in the district within the first quarter of taking over the store in 2009.

Received People Development Award in the Region for the 1st Quarter in 2009.

Received the Make a Difference Award in the Region for the 3rd Quarter in 2009.

Received the Make a Difference Award for California in 2009.

Consistently achieved positive food and labor budget every period.

Achieved a 100 total score from County Health Department inspection.

Education - University of the East – B.S. in Business Administration Manila, Philippines

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