Customer Service Data Entry

Dayana Aguilar

***** * ****** ****** **** Sandy, UT 84070 Tel 714-***-**** Email *.***********@*****.***

Summary

Highly motivated and customer-centric individual with over 10 years of experience in customer service, administrative support, and leadership roles. Proven ability to provide exceptional service, resolve customer issues, and manage daily operations efficiently. Seeking a challenging remote role where I can leverage my skills and experience to contribute to a dynamic team.

Skills

* Customer Service: Greeting customers, handling inquiries, resolving issues, providing exceptional service, building rapport, customer follow-up, complaint resolution.

* Communication: Verbal and written communication, active listening, interpersonal skills, conflict resolution, clear and concise communication.

* Computer Skills: Microsoft Office Suite, Google Workspace, POS systems, data entry, internet research.

* Administrative Skills: Scheduling, record-keeping, filing, data entry, office organization, time management.

* Other Skills: Cash handling, inventory management, training new employees, team leadership, Spanish fluency.

Experience

* Dental Office Assistant Dental Practice January 2021 – 2023

* Provided comprehensive administrative and clinical support to a busy dental practice.

* Assisted with patient check-in and check-out, scheduling appointments, and managing patient records.

* Prepared patients for dental procedures, assisted dentists during procedures, and sterilized instruments.

* Lead Cashier Fast-Casual Restaurant August 2019 – January 2021

* Managed all aspects of the cash register, including processing transactions, balancing drawers, and generating sales reports.

* Maintained inventory levels, prepared vendor supply orders, and ensured timely delivery of products.

* Trained new cashiers on POS systems, customer service protocols, and cash handling procedures.

* General Manager Retail Store 2013 – 2019

* Oversaw daily operations for five retail locations, ensuring efficient and profitable operations.

* Managed inventory, selected products, placed orders, coordinated deliveries, and maintained accurate records.

* Supervised and trained staff, managed cash flow for all locations, and issued payments to sales representatives.

* Customer Service Representative Food Service Establishment 2012 – 2013

* Provided excellent customer service, prepared food orders, and maintained a clean and organized work environment.

* Managed opening and closing procedures, including cash handling, inventory reconciliation, and sales reporting.

* Supervisor of Customer Service Quick-Service Restaurant 2003 – 2012

* Supervised a team of 8-10 employees, providing guidance, training, and support to ensure excellent customer service.

* Managed daily operations, including opening and closing procedures, cash handling, and inventory control.

Volunteer Experience

* Community Clinic Volunteer Midvale CBC Community Clinic October 2020 – November 2021

* Assisted with patient intake, taking vitals, translating for Spanish-speaking patients, and entering data into electronic health records systems.

* Supported COVID-19 and flu vaccine campaigns, working collaboratively with healthcare professionals and students.

* Participated in community outreach programs, including a Christmas gift campaign for low-income families

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