Administrative Assistant Medical

Shanetta Cole

***** **** ****** #* *********, OH 44108 216-***-**** *******************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with medical administrative and healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Attention to detail needed to maintain high levels of accuracy.

Strong time management skills with ability to establish priorities to meet timelines.

Work well in team-based environments with emphasis on quality, performance, and accountability.

Communication Platforms – Zoom and Skype.

Microsoft Office Applications – Word and PowerPoint Type 29 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology CMS 1500 Claim Form

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Administrative Assistant, 2025

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024

Cleveland and Job Corps Center – Cleveland, OH Certificate – Home Health Aide

WORK EXPERIENCE

Ultimate Medical Academy – Cleveland, OH 12/2023 – 04/2025

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Regent of Euclid Assisted Living – Euclid, OH 08/2021 – 10/2023

Administrative Assistant / Caregiver

Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.

Trained employees, answered inbound and outbound calls, scheduled appointments, gathered necessary documents, stocked items, ordered supplies, and resolved issues.

Took vital signs, handled light housekeeping, and assisted with activities of daily living.

Documented and reported observations of patient behavior, complaints, and physical symptoms.

Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.

Hilltop Village Senior Living – Euclid, OH 07/2019 – 08/2021

Resident Aide

Maintained a safe, secure, and healthy environment.

Assessed vital signs, administered medications, locked doors, and assisted with activities of daily living – personal hygiene, mobility, and feeding.

Handled light housekeeping duties, prepared meals, and ran errands.

Completed wellness checks and reported patient condition and activities and any changes to patient care plan.

Ensured confidentiality and privacy standards of protected health information.

ADDITIONAL EXPERIENCE

Stay at Home Parent – Cleveland, OH 06/2016 – 07/2019

Family Dollar – Cleveland, OH Retail Cashier / Customer Service 05/2015 – 06/2016

Home Care Relief Agency – Euclid, OH Home Health Aide 02/2014 – 01/2017

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