Customer Service Inventory Management
Resume:
John Gorrell 717-***-****
************@*****.***
Dynamic and results-oriented retail and operations professional with over 30 years of experience in retail management, customer service, and food safety. Proven track record of enhancing sales performance, optimizing inventory management, and driving team development in fast-paced environments. Expertise in employee recruitment and training, conflict resolution, and brand marketing, with a strong focus on achieving key performance indicators. Skilled in fostering positive customer relations and implementing safety protocols to ensure a productive workplace. Committed to delivering exceptional service and operational excellence.
EXPERIENCE
Turkey Hill
General Manager
May 2024 - Current
Responsibilities:
● Recruited, hired, and trained employees, fostering a culture of development and accountability.
● Ensured compliance with safety and food safety protocols, leading regular training sessions.
● Monitored and analyzed store KPIs, driving improvements in sales and operational efficiency.
● Managed financial reporting, inventory control, and employee schedules.
● Promoted brand marketing initiatives to enhance store visibility and customer engagement.
CORE COMPETENCIES
Business Management
Retail Management
Team Leadership &
Development
Sales Strategy &
Analysis
Inventory Optimization
Customer Service
Excellence
Financial Oversight
Talent Acquisition &
Training
Conflict Resolution
Marketing & Brand
Promotion
Safety & Compliance
Collectable Insights Retail
Store Director and Owner
Nov 2021 – Current
Responsibilities:
● Oversaw inventory management and order fulfillment, ensuring seamless operations.
● Directed marketing strategies and enhanced SEO
performance to drive online traffic.
● Delivered exceptional customer service, maintaining high levels of client satisfaction.
John Gorrell 717-***-****
************@*****.***
2 Page
KEY SKILLS
Strong interpersonal
and communication
skills
Problem-solving and
decision-making
abilities
Proficiency in
Microsoft Office Suite
and Google Suite
Scheduling and time
management expertise
Experience with
accounting and
bookkeeping
Forklift operations and
training knowledge
Ability to manage
workload and prioritize
tasks independently
Maryland Metals - Baltimore, Md.
Plant Supervisor
1995 - 2019
Responsibilities:
● Supervised sales, marketing, and employee onboarding for a team of over 50 members.
● Delivered workplace health and safety training, improving compliance and reducing incidents.
● Drove operational efficiency through effective scheduling, resource management, and process improvements.
Caldor Department Store - Baltimore, Md.
District Manager
1991 - 1995
Responsibilities:
● Directed operations for 10+ stores within the district, ensuring alignment with corporate goals and brand standards.
● Developed and executed strategic plans to drive sales growth, improve customer satisfaction, and maximize profitability across multiple locations.
● Supervised, coached, and evaluated store managers and their teams, fostering professional development and ensuring operational excellence.
● Conducted performance assessments and implemented corrective actions to meet and exceed sales and operational KPIs.
● Managed district budgets, monitored financial performance, and implemented cost-saving initiatives to improve bottom-line results.
● Oversaw inventory management, merchandising, and visual presentation to enhance the customer shopping experience.
● Ensured compliance with company policies, safety standards, and regulatory requirements across all locations.
● Analyzed market trends and competitor activities to identify growth opportunities and optimize district performance.
● Served as a liaison between corporate headquarters and store-level teams to communicate initiatives and provide feedback.
● Led district hiring and onboarding processes to build high-performing teams, emphasizing customer service and operational efficiency. John Gorrell 717-***-****
************@*****.***
3 Page
Gereshbecks Food Market - Baltimore, Md.
General Manager
1985 - 1991
Responsibilities:
● Directed daily operations of a high-volume grocery store, ensuring efficient workflow and adherence to company policies.
● Managed a team of 100+ employees, including hiring, training, scheduling, and performance evaluation to foster a productive work environment.
● Oversaw merchandising, inventory control, and procurement to maintain optimal stock levels and minimize shrinkage.
● Developed and implemented sales strategies to increase revenue and customer loyalty.
● Ensured compliance with food safety regulations, health standards, and store cleanliness to deliver a superior shopping experience.
● Monitored financial performance, including budgeting, expense control, and profitability analysis, achieving or exceeding sales and profit goals.
● Coordinated marketing and promotional activities to drive customer traffic and boost sales.
● Resolved customer complaints and implemented service enhancements to maintain high levels of satisfaction.
● Collaborated with vendors and suppliers to negotiate contracts and maintain strong business relationships.
● Conducted regular audits of store operations to identify areas for improvement and implement effective solutions.
EDUCATION
BIC - Baltimore, Md. - 1993
Bachelor's Degree – Business Administration
EVT - Baltimore, Md. - 1989
Culinary Arts & Restaurant Management
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