Customer Service Call Center
Resume:
BREONIA NORRIS
Columbia, MS *****
*******.********@*****.***
Professional Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Work Experience
Customer Service Representative
SaviLinx
October 2022 to Present
● Answered inbound phone calls and made outbound calls regarding customer questions/inquiries.
● Evaluated customer account information to assess current issues and determine potential solutions.
● Leveraged sales expertise to promote products and capitalized on upsell opportunities.
● Educated customers about billing, payment processing, and support policies and procedures.
● Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Customer Service Agent
Teleperformance
November 2021 to August 2022
● Handled a high volume of inbound calls to respond to customer inquiries regarding products and services.
● Answered customers' questions about service status and/or the status of their orders and deliveries.
● Maintained customer accounts and provided customers with information on their account statuses.
● Leveraged sales expertise to promote products and capitalized on upsell opportunities.
● Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Call Center Representative
UnitedHealthcare
March 2021 to November 2021
● Answered inbound calls to support customers by resolving questions concerning their accounts, products, and services.
● Handled billing issues, delivery, payment, and order inquiries.
● Leveraged sales expertise to promote products and capitalize on upsell opportunities.
● Processed required transactions via web-based applications.
● Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Call Center Representative
UnitedHealthcare
May 2013 to July 2016
● Operated a computerized order-filling system to retrieve and sort orders, verify prices, quantities for accuracy.
● Handled online orders issues, delivery, payment, and order inquiries.
● Maintained cleanliness of the stock room and ensured that it was organized and free of hazard.
● Help customers find the products they are looking for if assistance is needed.
● Assist fellow associates as needed throughout the store. Education
High School Diploma
Columbia High School
Skills
• Microsoft Excel
• Lead generation
• Data entry
• English
• Issue & Complaint Resolution
• Live chat
• Oral & Written Communication
• Microsoft Office Expertise
• Computer skills
• Microsoft Word
• Work Task Prioritization
• Sales
• Inbound & Outbound Calls
• Windows 10&11
• Typing
• Search engines
• Upselling Products & Services
• Excellent Customer Service
• Active Listening Skills
• Multi-tasking Abilities
• Technical Support Expertise
• Windows
• Computer literacy
• Microsoft Office
• Customer support
• Customer service
• Marketing
• Phone etiquette
• Outbound sales
• Data Entry & Maintenance
• MAC OS
• Call Center Operations
• Communication skills
• Software troubleshooting
Certifications and Licenses
Driver's License
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