Account Management Executive

Gloria Gooch

Fort Mitchell, Kentucky / 859-***-****

**********@*****.***

https://www.linkedin.com/in/gloria-gooch-0147443b/

Hello Hiring Manager,

With a proven track record in account management, customer success, and consultative

SaaS sales, I specialize in driving revenue growth, building lasting client relationships, and

ensuring successful adoption of technology solutions. My background includes working

closely with C-suite and senior leadership, guiding them to maximize business value from

SaaS platforms through strategic onboarding, training, and ongoing account management.

I am excited about the opportunity to bring this expertise to help your team achieve its

growth and retention goals.

In my most recent role as Senior Account Executive at KnowledgeCity, I led SaaS

demonstrations for HR professionals, delivering tailored presentations that aligned

eLearning solutions with their training and workforce development goals. Managing the full

sales cycle, I conducted 3-5 product demos daily via Zoom, negotiated contracts, and

closed deals—achieving 101% to quota. My success was driven by my ability to articulate

product value, address objections, and foster strong relationships with key stakeholders.

Previously, as Account Manager at Upic Solutions, I played a pivotal role in driving 600%

revenue growth by upselling existing accounts and securing new business opportunities. A

key highlight was leading the nationwide launch of a customized Salesforce CRM for United

Ways, ensuring seamless adoption through training, strategic onboarding, and customer

success initiatives. Through proactive health checks, process reviews, and ongoing

engagement strategies, I strengthened customer retention and increased product

utilization.

My experience also includes collaborating cross-functionally with leadership, product, and

marketing teams to refine sales processes, improve customer onboarding, and optimize

CRM adoption. I am passionate about helping clients achieve their business goals while

ensuring a seamless customer journey from initial engagement to long-term success.

I would welcome the opportunity to discuss how my account management, customer

success expertise, and SaaS industry experience can contribute to your growth and

strategy. Please feel free to contact me at your convenience to set up a time to connect.

Best regards,

Gloria Gooch

Gloria Gooch

Fort Mitchell, Kentucky / 859-***-****

**********@*****.***

https://www.linkedin.com/in/gloria-gooch-0147443b/

Outlier, San Francisco, CA (Remote) 05/24-

Consultant -Freelance

• Providing expert consultancy for LLMs in Artificial Intelligence on sales strategies, and

biological research projects for diverse clients with specific rubrics and objectives

KnowledgeCity, San Diego, CA (Remote) 07/23-04/24

Senior Account Executive

• Delivered engaging presentations and software demonstrations for HR Professionals at

medium to large organizations, aligning eLearning solutions with client training goals

• Achieved 101% to Quota

• Conducted 3-5 in-depth software demonstrations daily via Zoom, showcasing key features

and benefits on the learning management system

• Managed the full SaaS sales cycle: Prospecting, Engagement, Virtual Demos, Contract

Management Negotiations, Closing Deals

• Collaborated cross-functionally to optimize processes and contribute to company growth

N.KY Remodeling 07/20-12/22

• Remodeled houses in Northern KY

Upic Solutions, Fort Mitchell, KY (Hybrid) 09/18-04/20

Account Manager

• Managed end-to-end customer journeys for a national client base, driving pre-sales,

implementation, utilization, and retention efforts to maximize value and expansion

• Developed new strategic onboarding processes and drove feature adoption, retention and

expansion based on clients’ needs, goals, and defined success criteria

• Nurtured relationships with clients via proactive outreach, health checks, process reviews,

and product discussions

• Achieved 600% revenue growth, closing $864K in sales within 7 months, surpassing $1M in

annual revenue

• Conducted demos and training for Salesforce CRM, MS Dynamics CRM, and United Way

technology solutions

• Launched a customized Salesforce CRM while maintaining strong pipeline integrity using

both consultative and solution-based selling approaches

• Oversaw account renewals for clients to maximize long-term contract value

• Led bi-weekly strategic pipeline reviews with the CEO, CTO and VPs to identify renewal risk,

pipeline, and strategic direction

Gloria Gooch

Fort Mitchell, Kentucky / 859-***-****

**********@*****.***

https://www.linkedin.com/in/gloria-gooch-0147443b/

• Awarded the Executive Leadership Award after 10 months in this role

• Contributed to marketing strategies and content creation for LinkedIn, blogs, website and

conference materials

• Successfully deescalating client issues without management involvement

• Evaluated sales contracts and pricing terms to ensure accurate revenue recognition

• Collaborated in Leadership Meetings to help shape company decisions, strategic direction,

brand initiatives and value-based pricing solutions

• Reported directly to the CEO with 50% national travel

Charter Communications/Spectrum Enterprise, Cincinnati, Ohio

Government and Education Enterprise Strategic Account Rep 06/16-12/17

• Exceeded quota of 106% for RFPs for 470/E-Rate bids

• Presented multi-point fiber solutions to government and education customers in Ohio,

presenting proposals and negotiating contracts while nurturing relationships

• Coordinated projects with the Sales Engineer, communicated with management, order

management, project manager, and sales support to ensure delivery of services on time

and exceeding our customers’ expectations

• Developed multiple strategic relationships with vendors to provide tailored solutions

achieving sales above quota

• Partnered closely with Sales Engineer III, jointly attending customer meetings

• Maintained all sales databases, including Salesforce, for sales activity, tracking and

customer documentation

The Kreller Group, Cincinnati, Ohio

Business Development Manager 12/14-10/15

• Achieved 153% to quota

• Executed outbound calling strategy to prospects to improve financial margins

• Consultative selling to the C-Suite of Fortune 500 companies, negotiating credit

expenses through benchmarking and cost optimization tools

EDUCATION

• Intuit Academy Tax Level 1 and Tax Preparation Certifications November 2024

• Digital Advertising Certification, HubSpot Academy, April 2023

• Northern Kentucky University, B. A., Organizational Communication and Biology

*Proficient in Microsoft Office, Salesforce, WordPress, Slack, Zendesk, KnowBe4, HubSpot*

Contact this candidate