Case Manager Quality Assurance

Shawn D Sanders

**** ******** **** **

Hyattsville, MD 20785

Phone: 202-***-****

Email: ************@*****.***

Objective: To pursue a position as a Care and Case Manager in the facilities such as the Health industry,

in programs specifically to service the challenging populations of individuals (consumers and clients)

and families that have Malformations in the field of Mental Illness to Thrive as opposed to Survive,

while Empowering them with Quality Assurance and Supports to Maintain and reach their Optimum

level of Wellness.

Education: Howard University-Behavioral & Social Science, MS-Howard University

Effective writing and Communication Skills-Certification

Howard University-Paralegal Certification

Trinity College-Psychology BA

Montgomery College, AA Fine Arts

Federal City College

Washington Saturday College

First Hemodialysis Training Center-Patient Care Technician Certification (PCT)

Medicine Technician Certification

Professional Experience:

2023-2024 April thru August 2024 Community Multi-SERVICES (Washington, DC) (QIDP)

In this Social Work position, the role was to work in the Group Home setting with the participant daily

regime was the participants out in the Community (Inclusion) Day programs to master strategies which

consist of goals long and short with the other multidisciplinary team members at the agency and outside

members that play a role to assist with providing quality care to maintain the consumer or clients health

and wellness. My role was to develop the Individual Support (ISP) and Behavioral Support Plan (BSP)

within a quarterly and annual basis. This report serves as an indicator or a representation to measure the

persons progress within a period of time and is modified as needed.

2021 – 2022 August thru April Howard University Hospital (Washington, DC) (PCT)

I work in (SICU) and rotating to other units (1:1) (PCT) doing VS, I and O (tallying) as shift change and

assisting with a team of Clinical I work (12) hrs X 2-3 days weekly which includes some weekends.

Assisting staff has been a big part of the team to keep the workload efficient with the rules and

guidelines to provide the patients with the highest quality care as possible.

2017- 2020 June thru March Global Resource Supports (JC-DSP)

I was working with DDA consumers of all (Growth and Developmental) age groups with DSM

disorders in a Day Program. In which I experienced doing, ISP-IPP’s (Treatment Plan).

Post doing the Psychosocial Summary while doing a careful Assessment (Clinical) DSM-Disorders- Axis.

I worked with Consumers with a (Multidisciplinary team) doing quarterly and annual reviews.

Objective: To assess and evaluate the strategies and long and short-term Goals for modification

based on the progress of the Consumer. In this position some of the Consumers had (Dual Diagnosis)

attached with a BSP Plan. Therefore, a protocol was created over a period of time to evaluate

the inappropriate subsequent behaviors. One population that I experienced working with was

consumers who had 3-Dimension of Autism. The Spectrum consisted of consumers who were

Non-Verbal vs Verbal. Most of my Treatment Modalities were aimed at the category or range after

assessing their functional abilities through observing them in everyday (ADL) Activities-of-Daily-Living.

My teaching experience at Global was to work with the Intellectual Disability Consumers with

DSM-disorders such as Autism in all Spectrums, Mentally challenged, Down syndrome and consumers

with physical deficits with medical malformations mthat inhibited them from ambulating but

they were intellectual able to perform and obtain training to master a skill. These individuals best

method of learning is through "Visual Acuity" which consists of movies, flashcards, and didactics

which illustrate individuals and groups socializing the resident, school and community to target

socialization between others in a appropriate manner vs inappropriate way. During these illustrations

learning is developed and the consumer begins to develop the concept.However, afterwards l

was able to understand that most Consumers with Autism best Method of learning is through

“Visual Acuity” was consist of TV, Tablets and computers to see others performing ADL in a

Community or Household setting which Illustrates learning.

2012 - 2015 Feb thru April Charles County Public School System Long-Term Substitute

I worked with the young children 10-12 yrs, pre-puberty to young adults, in High School (9th-12)

graders in a small classroom. The individuals disability range from students with,ultiple intellectual

deficits in a small classroom setting to regular students in a large classroom settings, existing out High

school enroute to technical and college student. I taught " basic life skills" and Special Education

students who learn differently from regular students. Their best method of learning is through

"Visual Acuity" which consists of movies, flash cards, games, music and didactics which are used to

enhance their style of learning, while regular students who learn through traditional classroom and

commmunication illustration from the books, blackboard and specific assignments given through the

school year s the child's growth and development years to target a specific time and period that a

or goal to be met; However, Special Education student's mastery level takes a little longer to

achieve the concept as their cognitive learning process takes time period, which is quite different

but is continuos process.

2010-2016 October thru june Shady Grove Adventist Hospital (Behavioral Health Bld) Psychiatric Technician

I worked as a PRN in a Behavioral Health Unit with adults and adolescents with DSM-Disorders. i assisted

and initiated groups at times while engaging with patients during the day. I assisted with the initial

admissions, filling out paperwork while giving clarification, disclosure for treatment. Finally, part of

admission was taking wts, vital signs, taking personal belongings of the patient by labeling and placing

their personal belongings in a safe area to ensureproper return to patient post discharge.

2004-2010 Aug thru April Crownsville Mental Health Institution- CareManager

, As the Unit Manager, on the evening shift (12:45-11:30) I supervised 4 employees, who worked under my

supervision. With a unit census of 15-20, young to middle age adults who had a dual diagnosis. DSM-Disorders.

In this role I did group counseling and 1:1 with individuals who reguired more intensive therapy. My therapeutic

approach involved using using the behavioral modification reward and conditioning approach. However,

in many cases I used the Cognitive (processinf) with the use of didacticsand somnatic manifested. I deescalated

many disputes with patients who became agitated at the least "antecedent" to manifesting ahigh risk safety

problem o the other patients and surrounding staff. The building and previous citations through the state

because it was an old run down building that eventually was torn down. The Managers and staff was sent to

Shady Grove Adventist for job replacement (security) The patients were 24 hour residence and the others

treated on an out-patient basis. Also, with the use of didactics and somatics manifested. I de-escalated many

disputes with patients who became agitated with the least "Antecedent" to manifesting a high safety problem

n to the other patients, nd surrounding staff. The building had previous citations through the state because

it was an old run down building that eventually was torn down. The Mangers and staff was sent to Shady Grove

Adventist Hospital for job replacement (security). The patients were 24 hour residence and the others treated

on an out-patient basis.

2003-2009 March thru Jan Comprehensive Health Care, CHI Social Worker

i was a Manager and in role was to work with consumer

tting. I developed the consumers Individual Service Plan-IPP for mental and

Individualized consumers in a residential setting in the dining (1:1) when not in use for

confidentiality and focus. I also, advocated for consumers in the Judicial Systems, To give the

court system the plan of care for rehabilitation and restoration to health and wellness to hopefully

return into society to with a purpose through continuous goals with support and continuous

follow-up to empower the patient to thrive and not just to survive.

2009-2011 June thru May Autumn Meadows-Assisted Living Program-Pt-

Autumn Meadows 2009-2011 August thru Feb Care manager

I workedan Assisted livingprogram with

senior who were high functiongThey ambulatory patients with some Health problems

managed by medication-I updated the MAR, medication reminder and in some cases because ofCOPD,

pts.Consumers with portable O2-nasal canula were changed, as needed. The Environment was to be kept

clean nd free from obstacles to ensure safety nd Accident prevention.

2004-2010 Shiloh Baptist Church-Consultant Washington DC

Care Manager

Addressing the well-being of the mom and child. Focused on prenatal and postnatal

concerns for mother and child.

2002-2009 May thru Dec Center for Juvenile and Criminal Justice-DC Case manager

I worked closely with delinquent juveniles from the school system, from mainstream

Programs. Court advocacy, and follow-up case management,

1999-2002 INTERNSHIP-Montgomery County Police Department through AmeriCorps

Responsible for researching and investigating old and new criminal cases. I assisted

Clients with filing out immigration and finger printing applications, etc.

1978-1987 Aug thru July Washington Adventist Hospital Nursing.

I worked on a Medical Surgical floor. I assisted patients with routine Am and Pm care:

This consisted of personal care, breakfast Vs and the evening routine consisting of

activities and finally charting at the end of the I worked as a PRN on a Behavioral Health Unit

with adults and adolescents with DSM disorder I assisted and engaging patients in the

duration of the day. I assisted with the Assessment (admissions) with assisting and giving glarity

of the hospital packets given. I did the vital signs, w eights/height, taking belongs to place In

the lockers for safe keeping with labels to return back to patient, post discharge

planning to return back home base.

1987-1995 June thru May Homemaker Health Aid Service, Home Care Partners-DC (Supervisor CaseManager

Provided Home Health care services to the elderly, enabling them to stay in their homes.

I supervised Home health Aid’s demonstrating tasks such as personal hygiene, insulin

Monitoring. I was responsible for ensuring that Home Health Aid’s attended trainings for adequate

assurance Comar Regulations.

Credentials Social Work-LWSA (LISW)-DC

PCT-Certification/Dialysis Certification

CMT

Behavioral and Social Science, MS-License Eligible

Reference Upon Request

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