Customer Service Engagement
Resume:
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KENNEDY JACKSON
PROFESSIONAL SUMMARY
Day care teacher with over 3 years of experience in nurturing creativity and teamwork among young learners, enhancing
cognitive and social skills through innovative educational strategies. Demonstrates strong leadership and time management skills,
excelling in customer engagement and service excellence across diverse roles. Passionate about fostering environments that
promote development and positive behavior, with a proven track record in achieving developmental milestones and enhancing
customer satisfaction.
EMPLOYMENT HISTORY
SALES ASSCIOATE Dec 2022 - Feb 2024
Hands and Stone Livingston
¢ Assist customers, enhancing satisfaction and driving repeat business through personalized service.
Achieved monthly sales targets, contributing to store revenue growth and team success.
Utilized product knowledge to effectively recommend solutions, boosting customer loyalty.
Resolved customer inquiries efficiently, improving service response times and satisfaction.
Collaborated with team to optimize store layout, resulting in improved customer flow.
SERVER. Feb 2024 - Aug 2024
The Office Tavern and Grill East Hanover
# Collaborated with kitchen staff to address and resolve service issues promptly, improving guest experience.
¢ Delivered exceptional dining service while managing multiple tables, processing payments, and maintaining high customer
satisfaction scores through attentive service
# Collaborated with kitchen staff to expedite orders, resolve guest concerns, and ensure smooth service flow during peak dining
hours
+ Maintained detailed knowledge of menu items, daily specials, and allergen information to provide accurate recommendations
and ensure guest safety
¢ Implemented efficient table management strategies to reduce wait times and enhance guest turnover while maintaining
service quality
¢ Built strong relationships with team members and contributed to positive workplace culture through consistent
communication and support
Streamlined service workflow by coordinating with bar and kitchen teams, optimizing order delivery times and elevating guest
satisfaction ratings
DAY CARE TEACHER Aug 2024 - Jan 2025
Care About Me Program south orange
# Led engaging activities for children, fostering creativity and teamwork in a supportive environment.
¢ Implemented educational programs, enhancing cognitive skills and social development.
¢ Collaborated with parents to address individual child needs, ensuring personalized care and growth.
# Led engaging educational activities for young learners, fostering social-emotional development while maintaining safe,
nurturing classroom environment
+ Implemented age-appropriate curriculum, documented daily progress, and coordinated with parents to support children's
developmental milestones
¢ Partnered with teaching team to create stimulating learning experiences, manage classroom dynamics, and ensure consistent
care standards
+ Developed creative learning strategies to accommodate diverse learning styles, incorporating play-based methods and sensory
activities
¢ Enhanced student engagement through structured daily routines, promoting positive behaviour and achieving
developmental benchmarks
SKILLS
Time Management, Team Leadership, Sales Strategies, Customer Engagement, Service Excellence, Networking,
Customer Service.
Contact this candidate