Program Analyst Senior

*** ****** ****** **, **********, USA, ***** • **************@*****.*** • +1-470-***-****

MICKEY FOSTER

Senior Program Analyst

PROFESSIONAL SUMMARY

Senior Program Analyst with over 38 years of experience in enhancing web support systems at the U.S. Food and Drug Administration through strategic enterprise analysis and the integration of emerging technologies. Expert in project management and Lean Six Sigma methodologies, adept at optimizing digital accessibility and regulatory compliance. Passionate about driving digital transformation and improving operational efficiency through innovative solutions and cross-functional collaboration.

EMPLOYMENT HISTORY

PROGRAM ANALYST (WEB SUPPORT)Jul 2013 - Mar 2025

U.S. Food and Drug AdministrationAtlanta

Enhance web support systems, boosting user satisfaction and efficiency with analytical solutions.

Coordinated cross-functional teams to integrate new web technologies, ensuring seamless system functionality and regulatory compliance.

Managed comprehensive web analytics reporting, identifying trends and implementing data-driven solutions for enhanced platform performance.

Led cross-functional web support initiatives, implementing strategic solutions that enhanced system reliability and user experience.

Pioneered integration of emerging web technologies while maintaining strict FDA compliance standards and security protocols

Spearheaded accessibility compliance audits across web platforms, implementing WCAG guidelines to ensure universal digital access and regulatory adherence.

Designed and deployed adaptive interface solutions, integrating assistive technologies to enhance digital accessibility for diverse user populations.

Optimized Acrobat form workflows through advanced automation, streamlining document processing and enhancing departmental productivity.

Developed advanced Adobe Creative Cloud automation workflows, integrating custom scripts to streamline digital content creation and enhance team efficiency.

Implemented custom Drupal modules and workflows, optimizing content management processes and enhancing editorial team collaboration.

Engineered dynamic content templates in Drupal, enabling rapid deployment of standardized web content while maintaining FDA compliance.

Architect SharePoint solutions integrating custom workflows and automation tools, enhancing cross-team collaboration and content delivery efficiency.

Streamline document management processes through SharePoint automation, reducing manual processing time while maintaining data integrity.

Deploy custom SharePoint site collections and information architecture, improving content accessibility and user adoption rates.

Implement robust SharePoint security protocols and governance policies, ensuring data protection while facilitating seamless information sharing.

Developed advanced Excel automation scripts and macros, transforming complex data processing workflows and reducing manual task completion time.

Engineered dynamic Excel dashboards integrating multiple data sources, enabling real-time decision-making and performance tracking.

Created custom Excel formulas and VBA solutions to streamline financial reporting processes and enhance data accuracy.

Optimized Google Analytics tracking implementation, delivering actionable insights for data-driven decision-making and enhanced user engagement metrics.

Engineered custom tracking solutions integrating GA4 with legacy systems, enabling comprehensive cross-platform performance monitoring.

Developed automated reporting frameworks in Google Analytics, streamlining data visualization and improving stakeholder communication.

Implemented advanced GA event tracking strategies, capturing granular user behavior patterns to drive strategic platform improvements.

Orchestrated Zoom platform optimization initiatives, implementing custom automation workflows that enhanced virtual collaboration and meeting efficiency.

Analyzed virtual meeting analytics to identify usage patterns, implementing data-driven solutions for improved platform performance and user adoption.

Streamlined employee attendance monitoring through digital systems integration, leading to substantial reduction in manual data entry errors.

Managed comprehensive time and attendance records for workforce, ensuring accurate documentation and regulatory compliance.

ADMINISTRATIVE SPECIALISTNov 2010 - Jul 2013

U.S. Food and Drug AdministrationAtlanta

Implemented robust data management protocols and coordinated technical support for multiple departments, enhancing operational efficiency.

Developed custom automation solutions for routine administrative tasks, modernizing document handling procedures and reducing manual processing.

Optimized digital filing systems and established standardized documentation protocols, strengthening departmental organization and compliance.

Streamlined cross-departmental data workflows through advanced system integration, resulting in substantial reduction in processing time.

Pioneered new digital archiving solutions that transformed document retrieval processes and enhanced regulatory compliance standards.

Led strategic meeting planning initiatives, integrating cross-functional collaboration tools and establishing standardized communication protocols.

Orchestrated high-impact regulatory meetings while managing complex scheduling matrices and stakeholder relationships.

Spearheaded digital transformation of paper records to electronic format, implementing structured indexing system for enhanced accessibility.

Created streamlined digital archival system, incorporating advanced OCR technology to optimize document processing workflow.

Coordinated with cross-functional teams to implement new digital filing protocols, ensuring seamless integration across departments.

Streamlined digital archival processes by implementing advanced indexing protocols, resulting in substantial improvements in document retrieval times.

Pioneered automated document classification systems, transforming paper-based workflows into efficient digital processes while maintaining data integrity.

Orchestrated regulatory meetings and stakeholder communications, fostering cross-functional partnerships and departmental alignment.

Established automated workflow solutions for administrative processes, reducing document processing time while maintaining regulatory compliance.

ELECTRICAL POWER PRODUCTION SUPERVISORFeb 2000 - Oct 2005

U.S. Air ForceU.S. & Overseas

Led electrical power operations team of 25 personnel, managed critical infrastructure maintenance, and optimized power distribution systems for military installations.

Implemented comprehensive preventive maintenance protocols, reducing system failures and ensuring uninterrupted power supply to essential facilities.

Streamlined power generation procedures, enhanced operational efficiency, and maintained mission-critical electrical systems across multiple bases.

Supervised technical training programs, conducted safety inspections, and enforced compliance with military electrical standards and regulations.

Developed emergency response protocols for power failures, coordinated cross-functional teams, and modernized outdated electrical systems.

Directed power infrastructure operations across multiple bases, leading maintenance teams and implementing preventive protocols that reduced system failures.

VISUAL INFORMATION SYSTEMS SUPERVISORNov 1987 - Feb 2000

U.S. Air ForceU.S. and Overseas

Led visual information systems operations, supervising cross-functional teams and implementing advanced data management protocols for mission-critical operations.

Managed complex photographic imaging systems while directing technical operations and ensuring optimal data integrity for mission-critical military projects.

Orchestrated comprehensive visual information management, maintaining strict military standards while training junior specialists.

Developed specialized photographic documentation procedures for classified operations, ensuring precise visual data capture and secure information handling.

Executed precise calibration and maintenance of specialized photographic equipment, ensuring consistent image quality for mission-critical assignments.

Established chemical safety protocols for hazardous materials handling, implementing comprehensive risk assessment methods and emergency response procedures.

Conducted thorough chemical storage audits and developed standardized safety documentation, ensuring compliance with OSHA regulations.

Reduced workplace incidents through systematic safety training programs and regular equipment inspections while maintaining detailed compliance records.

SKILLS

Project Management (PMP) Course (Experienced), Lean Six Sigma Black Belt (Experienced), Strategic Enterprise Analysis (Expert), Microsoft Excel Spreadsheets (Expert), Website Administration (Expert), SharePoint Administrator (Expert), Adobe Creative Cloud (Expert), Accessibility and Remediation (Expert), Drupal Website Maintenance (Expert), Adobe Illustrator (Expert), Adobe Photoshop (Expert), Camtasia (Expert), Stakeholder Engagement (Expert), Risk Assessment (Expert), Performance Metrics (Expert), Content Strategy (Expert), Web Technologies (Expert), Document Management (Expert), Change Management (Expert), Quality Assurance (Expert), Website Optimization (Expert), Accessibility Testing (Expert), Cross-Departmental Collaboration (Expert).

EDUCATION

MBA, BUSINESS MANAGEMENTJul 2013 - Oct 2014

University of PhoenixSandy Springs

BACHELOR'S IN TECHNOLOGY MANAGEMENTJul 2004 - Oct 2006

DeVry University-GeorgiaAtlanta (Online)

ELECTRICAL POWER PRODUCTION TRAININGFeb 2000 - Oct 2005

Community College of the Air ForceU.S. Air Force

VISUAL INFORMATION SYSTEMS TRAININGNov 1987 - Feb 2000

Community College of the Air ForceU.S. Air Force

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