Project Manager Coordinator

Elsa Franks – US Citizen

Project Manager/Project Coordinator/Project Analyst/Project Administrator

***********@*****.*** • 260-***-****

LinkedIn • Huntington, IN 46750

Accomplished professional with extensive experience in spearheading cyber security, cloud migrations, and third-party risk management projects. Adept at managing cross-platform integration within AWS, Azure, SPLUNK, ServiceNow, Tenable, and Oracle and ensuring strict adherence to access controls as well as security protocols. Track record of delivering projects on time and within defined budget and aligning with strategic business objectives. Skilled in Agile and Waterfall methodologies, risk management, and stakeholder engagement. Proven ability to collaborate with cross-functional teams, maintain resources effectively, and drive continuous improvement. Exceptional problem-solving and analytical abilities with keen focus on streamlining processes and providing high-quality outcomes.

Areas of Expertise

Cross-Platform Integrations

Risk Assessment/Mitigation

Cyber Security Management

Access Control Protocols

Project Planning/Execution

Cloud Migrations/Integrations

Stakeholder Communication

Team Leadership/Collaboration

Performance Metrics/KPI Tracking

Technical Proficiencies

Microsoft Office Suite Dynamics NAV SAP ERP Visual Basic Pastel VSTS OneNote ServiceNow DevOps (Azure) AWS SPLUNK Attack Surface Tenable O365 Jira Teams Outlook SDLC SAP Invoicing Visio Zoom Oracle SaaS Slack PPM I Call Centre I Legislative

Professional Experience

ITRCC – Indiana Toll Road, Elkhart, Indiana (Onsite) 2024 - 2025

IT Project Manager (PMO)

Participated in coordinating multiple projects of varied sizes. Helped in managing some small/medium projects as per Director’s guidance. Acted as a project coordinator for large projects as per Director’s guidance. Break down the project into doable tasks and estimate the duration. Assist with planning, from start to finish of the project. Assist with optimal allocation of resources amongst different projects. Perform project monitoring and controlling activities (scope, budget, schedule, quality, risk, safety). Assist the Director in creating, updating, and maintaining PMO Artifact Library. Prepare and distribute project materials, Implement policies and procedures, and track expenses and work on budget forecast. Report on team and project performance. Report on projects’ compliance with PMO guidelines, templates, and procedures. Assist in maintaining Project Risk Database and Lessons learned Database.

ASK Consulting, Atlanta, GA – Cummins Columbus IN (Remote)

IT Project Manager II 2022 — 2024

Lead diverse cyber security and cloud-related projects with keen focus on CMMC (Level 2 certification) 110 Controls identified. Managed Policies & procedures Project execution (Cloud security, Windows, Linux, Data protection, Vulnerability Scanning) and SOAR/D3 deployment (Implemented seven Playbooks and integrations for SOAR Project to enhance security operations/incident response capabilities), Oversee Venminder integration, while emphasizing third-party risk management. Implemented tenable risk-based vulnerability management tool across the entire enterprise (SSO integration, Agent deployment on windows, Linux & cloud services) Facilitate seamless integration of cloud environments and tools, such as Splunk, Jira, O365, Cisco AMP, Recorded Future and Snow. Steer onboarding for cloud accounts across AWS, Azure, and Oracle platforms by adhering to access control protocols for the CNAPP WIZ Proof of Concept Project. Conduct daily stand-ups and chair effective project meetings to drive collaboration and maintain project alignment. Foster strong communication and reporting practices by providing regular updates to stakeholders and utilizing agile methodologies for task management. Addressed risk by retaining RAID logs, while ensuring early identification and mitigation of potential project issues. Completed projects within time, budget, and scope by employing practices to guide project teams from initiation to closeout. Streamlined project management processes through MS Project, Jira, and PPM usage of Clarity for improved tracking/reporting. Build strong relationships with Teams, Stakeholders and Clients

Accenture, Nashville, TN

Project Manager 2019 — 2022

Assigned to various accounts. The roles supported Project Management, PMO Functional Support and consulting as well as Customer Service and Service Management. Managed the Pfizer project as a Test Manager for a Service Now Integration. Managed the PMO on the Targa project (Houston Texas) updating Project plan, RAID Logs, Onboarding resources, follow up on action items, owner of Client Data protection for Targa, managed the training of CDP, raising tickets on ServiceNow, Build and Maintain Onboarding Document, Update distribution lists, Update Status Report, Invoicing, Create Job aid. Managed the global identity & Access Security project. Coordinated and facilitated monthly stabilizations, status reporting, incident management and defect management. Monitor, manage and report on deliverable tasks. Create and managed stabilization process & interact with area program leads. Supported Agile / SDLC service delivery and production support and compliance on the Return to Green Project in Salt Lake City. Owning the PMC Agenda, Meeting Notes, Auditing Projects Schedules, Risks & Issues, Change Management, Updating processes. Created process flow diagrams as job aids and transition guides for the client. Worked closely with other team members to migrate and document the PMO mailbox operations process from the Accenture domain to the Client domain. Congratulated on the migration with no impact to any other operations or client. – Assisted legislative team with processing claims and resolve issues and contacting claimants. Resolve issues and general questions (Service desk and Customer Service) on the TN dept of Labor project during Covid 19. Worked as a Snr project Analyst on the State Of Florida ERP implementation Project. Submit Two week look ahead reporting every Monday. Monitoring the timing and sequencing of deliverable submission by Track and Wave daily. Document Quality Check for finalization per deliverable as per Project Schedule. Org Chart Updates when required, Month end status report. Creating and Updating and maintaining Project schedules in MS Project Server), Resource management for PWA time reporting. Collaboration with Project Managers and coordinating with PMO for consistency and adherence to quality guidelines on the Calheers project In California

Relevant Technologies and skills – ServiceNow, Teams Planner boards, Agile, SDLC, Service Delivery, Call Centre, Legislation, AWS, SharePoint, DevOps, SAP Invoicing, MS Project, Excel, MS PowerPoint, Word, Visio, Outlook, Zoom,

OtterBase, Grand Rapids, MI

Senior Project Analyst 2018 — 2019

Supported program manager/STE by facilitating program governance, including scope, capacity, and performance management. Ensured meticulous tracking of key program events, action item assignment, and progress monitoring to maintain transparency and accountability within team. Utilized Azure DevOps (VSTS) for development and validation of essential program performance metrics. Directed Digital Experience SharePoint Site, while assuring its organization, structure, and maintenance.

●Streamlined issue/risk management process by identifying, tracking, and mitigating.

●Optimized platform for team collaboration by deploying digital experience SharePoint Site.

●Improved communication channels by enhancing team coordination by sustaining up-to-date rosters and distribution lists.

SAP Ariba, South Africa

Senior Project Coordinator 2017 — 2018

Oversaw PMO activities and project financials for budgets up to $10M. Streamlined project planning and execution by coordinating daily stand-up meetings. Engaged with clients by addressing concerns and fostering strong relationships to boost client satisfaction and project outcomes. Delivered comprehensive Working Committee presentations, by communicating project status and fostering stakeholder engagement. Facilitated successful project go-lives by offering critical support and coordination to PMO team.

●Closed 181 of 195 defects in SAP Ariba deployment project while improving system reliability and user satisfaction.

●Increased operational efficiency by 50% by implementing interactive board-based scheduling and project management system.

Deloitte & Touché, South Africa

Project Manager 2016 — 2017

Headed IT infrastructure projects with product budgets totaling $10M, including coordination of building relocations and system deployments. Directed complex, multi-stream technical projects from inception through to implementation by serving as primary point of contact. Allocated resources, defined project scopes, and created work plans for effective management and execution. Facilitated stakeholder communication, led project activities, and maintained rigorous adherence to scope, schedule, and budget constraints. Completed all projects within defined scope, on time, and within budget constraints.

●Instigated GIS PMO portal to improve document retention, searchability, and access.

●Re-established dormant PMO department for standardizing project management practices and improving governance.

●Achieved punctual delivery of 100% of PMO notifications, financials, and meeting minutes by utilizing Excel and Pivot Tables.

●Instituted monthly newsletter and update presentations by fostering better information sharing and inter-team collaboration.

Standard Bank, South Africa

SAP Support Project Coordinator 2015 — 2015

Deployed and supported SAP SD module during critical enterprise-wide go-live phase and SHE data mapping for transition. Executed project plans with on-time completion of milestones and adherence to budget constraints. Executed technical training for end users to facilitate smooth transition and adoption of new systems. Analyzed monthly recoveries, maintained performance registers, and approved timesheets. Assisted with project closeout reports by providing clear and concise documentation of project outcomes.

●Led successful implementation of accounts rules engine for PBB by aligning with SAP core objectives.

●Accomplished Bank Analyzer and Vehicle and Asset Finance projects by overseeing all aspects from initiation to closeout.

Sasol, South Africa

Project Manager 2013 — 2014

Administered project plans, encompassing risk assessment, scope adjustments, and quality assurance for enterprise IT initiatives. Oversaw team of up to 10 members for execution of five major projects. Organized daily stand-up meetings to address challenges, encourage collaborative problem-solving, and update on progress. Offered meticulous administrative support, including scheduling, documentation, and reporting to program manager.

●Completed deployment projects for Mobility, SAP Fiori, SAP PTP, App Store, and Boardroom App to enhance business operations and user experience.

●Recognized for exceptional leadership and performance; earned rapid promotion from senior project administrator to project management within short time frame.

Mediro ICT (Exxaro), South Africa

Project Administrator 2012 —2013

Focused on maintaining clear communication channels among team members, stakeholders, and clients, while managing project timelines and organizational tasks. Demonstrated strong leadership in guiding project teams by cultivating environment of equality and collaboration. Applied problem-solving skills to assess and alleviate project issues in accordance with project goals.

●Loaded test cases into Solutions Manager for validation and testing purposes.

●Facilitated completion of HCM Optimization, SAP EHS, QMastor Implementation, and GRC Projects.

●Updated RAID logs to monitor risks, actions, issues, and decisions as well as project plans to ensure alignment with goals.

Gijima (Absa & Exxaro), South Africa

Program Administrator 2010 — 2012

Developed stakeholder relationships via collaboration and trust. Implemented effective time management strategies to streamline project workflows. Employed problem resolution processes, while maintaining project continuity and stakeholder satisfaction.

●Assisted in completion of SAP EHS and Absa Program by demonstrating exceptional management skills.

●Implemented project controls and facilitated meetings while attending project board meetings and recording meeting notes.

●Established document repository for streamlined access and organization and compiled status reports to track project progress.

Additional Experience

Program Coordinator, JMR, South Africa

Project Administrator, Intuate Group, South Africa

Sales Administrator, Musuku Benification Systems, South Africa

Project Coordinator, Denel, South Africa

Computer Room Supervisor, AS400, Printing cheques, Darta processing – South Africa

Bank Teller, Loan Officer, Standard Bank South Africa

Education

High School Diploma, Orkney High School, South Africa

1st Year Teachers Diploma, South Africa.

Professional Development

PMP, Current

Six Sigma (Green Belt, Current

PMI CAPM Training Course

ITIL Foundations Course

SAP Project Management Certificate

Harvard Manage Mentor Project Management Certificate

Agile Project Management Essentials

Certificate Prince 2 PMI Certification

CSM (Certified Scrum Master)

Completed ServiceNow Systems Administrator Training

Completed ServiceNow Business Process Consultant Training

ServiceNow – Systems Admin Course

MS Access Course

Contact this candidate