Customer Service Representative

Karrie Nye

Gaffney, SC ***** 803-***-**** *********@*****.***

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Lot Manager with 15 years of experience optimizing lot conditions. Coordinates operations and maintenance of lot to achieve excellent presentation and support sales staff. Attentive team leader forming foundation of all facility functions. Disciplined Lot Manager with 15 years of experience. Supervises all aspects of lot operation to prevent abuses or negligence and keep facility working at full capacity. Dedicated to consistency in lot performance. Personable and dedicated Customer Service Representative with extensive experience in the Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent Lot Manager with over 15 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Experienced and proactive Lot Manager offering 15 years of progressive warehouse settings serving Automotive needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Veteran Program manager bringing 5 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Hardworking and reliable Lot Manager with strong ability in completing daily tasks. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Dedicated student interested in applying excellent communication and interpersonal skills. Can quickly memorize product details and build customer relationships. Skills

Marketing Strategies

Sales Script Adjustments

Time Management

Remote Access Call Center Software

Attention to Detail

Script Reading

Outbound Calling

Persuasive Strategies

Customer Targeting

Active Listening

Customer Inquiry and Response

Phone Etiquette

Vehicle Maintenance

Inventory Maintenance

Grounds Maintenance

Strategic Planning

Customer Service

Hiring and Training

Task Delegation

Recruitment and Hiring

Good Judgment

Decision-Making

Sales and Marketing

Verbal and Written Communication

Negotiation and Conflict Resolution

Teamwork and Collaboration

Goal Setting

Professional and Courteous

Experience

LOT MANAGER 05/2022 - 05/2023

Butler Chrysler Dodge Jeep Ram - Beaufort, SC

Arranged vehicles around lot as directed and filled new and pre-owned vehicles to proper fuel level, also implementing company standards for cleanliness and signage. Maintained display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors and installing floor mats to minimize wear and tear to vehicles on lot. Verified vehicles remained secured on lot and with windows marked with last six of VIN, client, key status and driveable status.

Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance. Received vehicle shipments, checking physical condition and processing necessary paperwork for incoming stock. Configured new and pre-owned vehicles within displays organized in straight lines by category. Directed distribution, customer service, human resources, administration and sales in accordance with company objectives, mission and values.

Completed sales sheets, order sheets and rent-to-own contracts. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Reviewed completed work to verify consistency, quality and conformance. Interviewed prospective employees and provided input to HR on hiring decisions. CUSTOMER SERVICE REPRESENTATIVE 10/2021 - 05/2022 American Income Life Insurance - Minneapolis, MN

Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.

Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints. Made 3200 cold calls per day resulting in client base growth by 15%. Developed favorable customer service relationships and built new, robust customer bases. Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.

Conducted 3200 outbound phone calls daily to reach potential clients and market Life Insurance products and services.

Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

Overcame objections using friendly, persuasive strategies. Made average of 3200 outbound and inbound calls per day. Set up appointments with interested customers according to schedule availability. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems. Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Made outbound calls to obtain account information. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. LOT MANAGER 07/2020 - 09/2021

Butler Chrysler Dodge Jeep Ram - Beaufort, SC

Achieved and maintained pristine condition of automobiles on lot and in showroom. Assisted sales and service staff with moving automobiles to keep operations running smoothly. Added and maintained key tags, inspection decals and window stickers for 500 vehicles on sales lot. Parked vehicles in visually appealing ways to attract customer attention and increase sales. Protected vehicles from storm damage by by organizing 20 people to move vehicles to new location. Worked with Used Car Manager to design intriguing layout for parking lot of vehicles for sale at dealership. Collaborated with General Sales Manager to have vehicles ready for lot within 2 days. Drove automobiles to other dealerships or vendors for pickups and deliveries as requested by General Sales Manager and Used Car Manager.

Maintained attractive, tidy parking lot for Auto dealership. Picked up and delivered customers using dealership vehicles. Supervised site investigations, reported issues and escalated those that required further assistance. Maintained attractive, tidy parking lot for Auto dealership. Arranged vehicles around lot as directed and filled new and pre-owned vehicles to proper fuel level, also implementing company standards for cleanliness and signage. Maintained display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors and installing floor mats to minimize wear and tear to vehicles on lot. Verified vehicles remained secured on lot and with windows marked with last six of VIN, client, key status and driveable status.

Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance. Received vehicle shipments, checking physical condition and processing necessary paperwork for incoming stock. Configured new and pre-owned vehicles within displays organized in straight lines by category. Directed distribution, customer service, human resources, administration and sales in accordance with company objectives, mission and values.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed completed work to verify consistency, quality and conformance. Interviewed prospective employees and provided input to HR on hiring decisions. LOT MANAGER 03/2017 - 04/2020

Mike Reichenbach Chevrolet - Hardeeville, SC

Achieved and maintained pristine condition of automobiles on lot and in showroom. Assisted sales and service staff with moving automobiles to keep operations running smoothly. Added and maintained key tags, inspection decals and window stickers for 300 vehicles on sales lot. Parked vehicles in visually appealing ways to attract customer attention and increase sales. Worked with Used Car Manager to design intriguing layout for parking lot of vehicles for sale at Auto dealership. Protected vehicles from storm damage by moving vehicles to safer location.. Collaborated with Service Manager to have vehicles ready for lot within two days. Drove automobiles to other dealerships or vendors for pickups and deliveries as requested by Sales Manager. Maintained attractive, tidy parking lot for auto dealership. Picked up and delivered customers using dealership vehicles. Education and Training

Yuba City High School - Yuba City, CA High School Diploma 06/1989

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