C P Financial Reporting
Resume:
Lashinna
Burger
Kannapolis, NC *****
*********@*****.***
https:/www.linkedin.com/in/lashinna-burger-571b9488
Strives to make the patient process as pleasant as possible, excellent people skills, and clinical administration. Excellent reputation for resolving problems, improving customer satisfaction. Committed to collaborating closely with patients, families, and other professionals for well-rounded medical care.
Skills
Service utilization improvements
Financial Reporting Coordination
Time Management
Critical Thinking
Budget Planning
Epic Systems
Interdepartmental Functions Coordination
Code Compliance
Patient Advocacy
HIPPA Guidelines
Check In/Out Procedures
Multi-line telephone system operation
Problem anticipation and resolution
Notary Public
Bookkeeping support
Electronic charting
Conflict resolution
Vitals collection
Diagnostic testing
Microsoft office in depth
Database search and skills
Multitasking and prioritization
Medical terminology
Schedule coordination
Registration and scheduling
HCPCS Compliance
Technical troubleshoot.
Birth Certificates
Experience
07/2023-PRESENT
ADVANCED MEDICAL SUPPORT ASSISTANT/ VETERANS HEALTH ADMINISTRATION
CHARLOTTE, NC
Assists in the coordination of activities between the VA Regional Office and the VA Medical Center in order to comply with Federal entitlement guidelines for Veterans.
Must be able to interpret and communicate requirements of VHA Scheduling Directives as well as Under Secretary for Health's Information Letter C&P Examinations
Responsible for tracking the DEM contract C&P exams.
Provides medical administrative support to the Compensation and Pension clinic to include providers from various clinics performing C&P exams.
02/2023-07/2023
PATIENT FINANCIAL NAVIGATOR/ NOVANT HEALTHCARE
HUNTERSVILLE, NC
Complete social and financial assessment and appropriately refer patients who have no insurance coverage or qualify for financial assistance to a medical eligibility agency for potential assistance through Federal, State, or local healthcare programs.
Responsible for the collection of payment or setting up payment plans prior to services being rendered, at time of admission, or during the discharge process.
Completion of birth certificates.
12/2021 – 12/2022
MATERNITY NAVIGATOR/UNIT COORDIANTOR / ATRIUM HEALTH UNION WEST MATERNITY, MATTHEWS, NC
Schedules all surgical procedures in the computer system and completion of birth certificates.
Ensures adequate time is allotted for each procedure and is aware of supply needs and limitations.
Coordinates interdepartmental needs of scheduled cases, i.e., room availability.
Maintains a variety of databases, spreadsheets, and project documents.
Communicates all information about scheduling changes to all persons and/or departments involved.
10/2021 – 03/2022
REGISTERED MEDICAL ASSISTANT COIVD TESTING / HEALTHCARE STAFFING PROFESSIONALS, CHARLOTTE, NC
Responsible for competently performing low complexity nasal swabs, quality control results and take remedial action when showed.
Ensures specimen integrity by adhering to procedures for specimen handling and processing. Adheres to Company policies and procedures including departmental programs, quality control, performance improvement, and safety.
08/2017-12/2021
PATIENT SERVICE SPEICALIST /
ATRIUM HEALTH LEVINE’S CHARLOTTE PEDIATRIC CLINIC, CHARLOTTE, NC
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and can work cohesively on a team and independently with minimal supervision.
Manages patient registration, insurance verification, scheduling, collection, and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Encourages patient use of front-end technology during the registration process enters and supports confidential and correct patient information including patient insurance, billing, and payment information throughout the patient encounter.
10/2016 - 08/2018
BENEFITS ADMINISTRATOR / AMERISOURCEBERGEN, CHARLOTTE, NC
Oversee daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident, and death claims. Oversee maintenance of employee benefits files, keep group benefits database and update employee payroll records.
Supply service to all employees, including answering benefit questions, resolving benefit-related issues, communicating to new hires, and processing enrollment status changes.
Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans. Complete monthly invoice reconciliations for benefit plans.
03/2015 - 08/2017
TECHNICIAN /ATRIUM HEALTH, CHARLOTTE, NC
Clean office and administrative areas in a hospital
Communicate with staff and patients to supply excellent service.
Trainer of new employees of the environmental service department
Member of the Committee Department of environmental service
09/2014 – 03/2015
PERSONAL CARE ASSISTANT / BEVERLY’S HOMECARE, HUNTERSVILLE, NC
Aiding participants with personal care.
Helping with meal preparation and feeding.
Completing basic housekeeping functions.
09/2012 – 02/2013
BENEFITS ADMINISTRATOR / AON HEWITT, CHARLOTTE, NC
Gather and analyze data and drafts, including assigned elements of client service plans, stewardship reports, and other presentations tailored to the needs of the audience and the circumstances of the presentation.
Collect, analyze, and prepare information to ease requirements of client requests and/or support the activities of the aligned client consultant.
Evaluate plan design and costs relative to various measures and benchmarks reported to clients.
Capture data and enter summary spreadsheets.
07/2010 – 09/2012
CUSTOMER ACCOUNT EXECUTIVE / CONVERGYS, CHARLOTTE, NC
Effectively manage all customers' questions and concerns to their issues that they are having with their internet and phone issues.
Offer solutions to issues that are often non-standard/non-routine and require clarification.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
07/2004 -11/2008
MEDICAL OFFICE ASSISTANT / VANCE GERIATRIC CARE, CHARLOTTE, NC
Perform bookkeeping duties.
Perform secretarial services in general office support clerical for the geriatric population.
Perform administrative functions, such as ordering and keeping inventory.
Records and supports the database of medical records.
Answer multi-line telephone, screen calls, take messages, and forward calls to the person.
08/2002 – 07/2004
MEDICAL ASSISTANT / ASSOSCIATES IN OBSTETRICS & GYNECOLGY, BECKLEY, WV
Record patients' medical history
Prepare treatment rooms for patient examinations.
Interview patients to obtain medical information including vital signs.
Explain treatment procedures per physicians' instructions to patients.
Aid physicians to examine and deliver care to patients.
Education
FEBRUARY 2022
CERTIFICATION / RICHMOND COMMNITY COLLEGE, LAURINBURG, NC
NOTARY PUBLIC
JUNE 2004
ASSOCIATES OF MEDICAL ASSISTING / ACADEMY OF CAREERS & TECHNOLOGY, BECKLEY, WV
Post-Secondary Medical Assistant Award
JUNE 2003
HIGHSCOOL DIPLOMA/ WOODROW WILSON HIGHSCHOOL, BECKLEY, WV
Who’s Who Among High school students award.
National Honor Roll Award
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