Customer Service Home Health
Resume:
Safiya Nooh
Lakeville, MN *****
**********@*****.***
Professional Summary
Work with clients of in need of help and care. Doing activities and building their confidence and working towards on being
more independent.
Schedule Coordinator
MGM Healthcare - Minneapolis, MN
January 2018 to Present
Covering shifts, making schedules for clients and staff. DSP (Direct Support Professional)
Bridges - Burnsville, MN
Not working there
HHA - Home Health Aide
Home Health Care, Inc. - Golden Valley, MN
April 2018 to July 2019
Meet the clients day to day needs, assists with medication and other medical support, taking them to appointments and
outings. Most of all being a great companion!
Direct Support Professional
Fraser - Bloomington, MN
October 2016 to July 2018
I help my clients with their day to day lives and accomplishments they need to make. I go over planning and other activities.
I give out medication and other direct care to my clients. I am great with people and I'm trying to learn new things.
Cashier/Customer Service
Walmart - Apple Valley, MN
October 2015 to July 2016
cashier with great customer service.
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician
Enriched Living-New Brighton, MN
May 2021 to Present
Work with patients/ clients one on one to help with behaviors and provide support . Accomplish goals in their plans and effectively communicating their wants and needs. Setting up routines day to day to provide comfort. De-escalating techniques such as EUMR when necessary. Collect and analyze data to monitor progress . Maintain accurate and detailed documentation of client progress and treatment summaries.
• Have ability to work great alone and with others/ team effectively.
• Communicated with designated team of client with any changes as far as behavioral and health related. Assistant Manager, Human Resources
Options Residential Inc.-Burnsville, MN
October 2020 to Present
• In charge of covering shifts and making schedules for clients and staff.
• Report biweekly payroll with all company staff.
• Recruit new hires and complete paperwork, schedule drug testing appointments and background checks.
• Meet with employees annually on performances and raises
• Handle employee suspensions and terminations
• Attend weekly or monthly meetings
• Manage home services within multiple apartment complexes including medications and behavioral services
• Perform home and client audits
• Create personalized plans for individuals with behavioral or physical disabilities PCA Personal Care Assistant
MGM Healthcare LLC-Minneapolis, MN
July 2018 to Present
• Work with clients of in need of help and care.
• Doing activities and building their confidence and working towards on being more independent.
• Worked with individual with high behaviors such as physical and verbal.
• Created strategies and plans that would de-escalate the situation. High behaviors - kicking, scratching etc.
Human Resources Manager/Payroll Manager
MGM Healthcare LLC-Minneapolis, MN
January 2018 to June 2022
Charge of Covering shifts, making schedules for clients and staff. Payroll- report biweekly payroll with all company staff. HR- recruiting new hire and completing paperwork. Scheduling any drug testing appointments, and background checks.
Meting with employees annually on performances and raises. Also, actions with termination or suspension.
Monthly meetings or weekly.
Reporting to higher ups.
CNA - Certified Nursing Assistant
Trinity Care Center-Farmington, MN
February 2016 to August 2020
• Providing quality care for residents.
• Maintenance of hygiene and other cares provided.
• Medication aid
• Assistance with mobility.
• Many of the residents were on hospice so providing that comfortable and great care is important.
• Customer service with both family and residents.
• Electronic documentation.
Assistant Manager
Fraser-Bloomington, MN
October 2016 to July 2018
Fraser - Bloomington, MN
October 2016 to July 2018
I help my clients with their day to day lives and accomplishments they need to make. I go over planning and other activities.
I give out medication and other direct care to my clients. I am great with people and I'm trying to learn new things.
Cashier/Customer Service
Cashier with Great Customer service.WORKEXPERIENCE Walmart-Apple Valley, MN
October 2015 to July 2016
High school or equivalent in LPN
Education
Associate's degree in LPN / CNA/TMA
Dakota County Technical College - Rosemount, MN
August 2015 to March 2019
High school diploma or GED
Apple Valley High School - Apple Valley, MN
September 2012 to June 2015
Skills
• Phlebotomy
• Nursing
• Triage
• Leadership
• Crisis intervention
• Customer service
• Medical Terminology
• Typing
• Medical terminology
• Hospital Experience
• Behavioral therapy
• Eaglesoft
• Cash handling
• Human resources management
• Vital Signs
• Employee Orientation
• Senior Care
• Meal Preparation
• Data collection
• Personal assistant experience
• Medical office experience
• Documentation review
• Computer skills
• SharePoint
• Vital signs
• Recruiting
• Medical Records
• Caregiving
• Medical records
• Case Management
• Schedule management
• Hospice Care
• Human Resources Management
• Conflict management
• TMA (5 years)
• Human resources
• Medical Office Experience
• Home Care
• Medication Administration
• Office management
• Behavior management
• Hospital experience
• Cash register
• Data analysis skills
• Senior care
• Program management
• Analysis skills
• Human Resources
• Patient Care
• Quality control
• EMR Systems
• Supervising experience
• Crisis management
• Direct Support
• Direct support
• Medical billing
• Sales
• Payroll
• EMR systems
Certifications and Licenses
profile/7268d66fa4193c549fcfc9ca905a33cc Reliability Proficient May 2019 Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/share profile/ 3a44597e7c7862df66c522968af6a30deed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. to
Trained medication aide Present CPR/First Aid Present Drivers License Home Health Aide A valid HHA or CNA certification. Scheduling Skills Proficient January 2019 Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules. Full results: https:// share.indeedassessments.com/share
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