Salesforce Developer Service Cloud
Resume:
Philip Plekhanov
Hawthorn Woods, IL, 60047
*.*********@*****.***
www.salesforce.com/trailblazer/pplekhanov
Summary:
Results-driven Salesforce Developer with 6 years of experience in designing, developing, and optimizing Salesforce solutions across Marketing Cloud, Sales Cloud, Service Cloud, and Field Service Cloud. Proficient in Apex, Lightning Web Components (LWC), SOQL, and integrations to enhance system functionality and user experience. Adept at automating business processes, configuring complex workflows, and implementing scalable solutions to drive efficiency and customer engagement. Passionate about leveraging Salesforce best practices to deliver innovative solutions that align with business objectives. Salesforce-certified and committed to continuous learning and staying ahead of platform advancements. Certifications:
● Salesforce Certified Platform Developer I
● Salesforce Certified Platform Developer II
● Salesforce Certified Platform App Builder
● Salesforce Certified Agentforce Specialist
Work Experience:
Sr Salesforce Developer
SIKICH
Sep 2024 – Dec 2024
● Worked on POC for California Department of Forestry and Fire Protection sales demo.
● Worked on POC for California Department of Justice sales demo.
● Worked on trigger framework architecture for use on various client projects.
● Worked on internal Salesforce AI Agent demo.
Sr Salesforce Developer
SMBHD
Sep 2020 – Sep 2024
Led morning scrums for the development team and distributed work items based on each team member's skill and availability.
● Created work items based on clients technical requirements.
● Worked as part of the development team on electric equipment order custom Salesforce Community LWR site delivering 100% positive feedback from the client.
● Executed daily administration and support of Salesforce instances for multiple clients, inclusive of configuring and maintaining apex code, reducing error rates by 90% via error logging and email notifications.
● Implemented custom email-to-case implementation for the client using service cloud.
● Implemented custom web-to-case implementation for the client using service cloud.
● Implemented appointment scheduler and confirmation for the client using field service cloud.
● Worked on custom case assignment for the client using service cloud.
● Implemented a Salesforce data import strategy for legacy systems migration, preserving data integrity and cutting down the transition period by 40%.
● Collaborated with peers and clients to identify business requirements and engineer innovative solutions.
● Customized Salesforce applications to meet specific business requirements.
● Worked on CircleCI, Jenkins, GitFlow integration for several client projects.
● Wrote efficient and maintainable Apex code, Visualforce pages, and Lightning components.
● Developed and executed test plans, ensuring the quality and reliability of Salesforce solutions.
● Supported daily clients on troubleshooting their salesforce custom implementations. Lead UI Developer/Salesforce implementation Lead
WorkTango
Dec 2012 – Aug 2020
● Worked on configurations and customisations of the company's Salesforce instance.
● Created custom sales reports and dashboard widget for the sales team.
● Worked on creating custom apex solutions for the Salesforce go-life project.
● Worked with product stakeholders and UX to design new products and features.
● Implemented testable design patterns and coding standards.
● Worked with designers to create solid UI design and improve user experience.
● Mentor developers to improve code quality.
● Maintained UI build process and deployment.
● Added new UI features using AngularJS and React. Sr. .Net Developer
Echo Global Logistics
Feb 2010 – Dec 2012
● Led UI efforts in creating cross-browser projects using jQuery plugin architecture.
● Developed UI standards and front-end architecture.
● Worked with business analysts to create UI for new products.
● Led the design and implementation of the Rate IQ web-based application.
● Created jQuery-based frontend interfaces utilizing advanced JavaScript and CSS. Education:
B.S Information Technology
Krivoy Rog, Ukraine
1996
Additional Skills:
● Proficient in Salesforce development, Apex, Visualforce, and Lightning components.
● Strong knowledge in UI design, JavaScript frameworks (React, AngularJS), and Node.js.
● Experience in front-end architecture, test-driven development, and mentoring developers.
● Skilled in creating solid UI designs, improving user experience, and maintaining build processes.
● Excellent problem-solving, analytical, and communication skills. References:
Available upon request.
Contact this candidate