Quality Assurance Customer Service

OBJECTIVE

Meticulous, well-trained, industrious individual seeks to obtain position as employee within your organization.

As an employee of your organization, I can provide the following:

A cool-headed, productive team member in a high-volume, high-stress environment with a sharp eye for accuracy and detail

Strong analytical and interpersonal skills

A set of multi-tasking abilities and outstanding organizational skills

Excellent written and oral communication skills

Well-versed in customer service (phone, fax, email)

A viewpoint that considers obstacles to be challenges, hence key learning opportunities

Computer savvy with 17 years of experience, including MS Word, MS Excel, and MS PowerPoint

The bonus of an extensive background in software quality assurance

PROFESSIONAL EXPERIENCE

SF Property Management San Francisco, CA 2019-2020

Property Manager Trainee

Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, collection of security deposits, and in general ensuring a smooth relationship between tenants and management.

HMH Petaluma, CA 2016 - 2019

Order Entry Processor

Entered book orders accurately into Information Service Application (ISA) in a timely manner. Good knowledge of Microsoft Office (Word and Excel, Salesforce).

Coding Assistant San Francisco, CA 2016

On Lok, Inc. - San Francisco, CA

Assisted with coding duties as assigned

Assisted with claims processing duties

Helped ensure compliance with regulatory requirements

Assisted with formal training on coding guidelines

Helped develop reporting requirements for programmers as needed

Stayed current on industry best practices for coding

Accomplishments

I was transferred to the claims department for three weeks to help catch up with the huge influx of claims that needed processing. Although I had never even seen a claim form before, in a few days I was up and running and helped to make a significant dent in the backlog.

Skills Used

Coding skills (ICD-10, CPT, HCPCS)

Computer skills (Microsoft Office Suite, OPTUM 360 EncoderPro.com for Payers Professional (for updating patient charts), Encoder Plus for XP/Win7, v19.0.01 (for inputting UB-04 claim forms)

Ability to "hit the ground running" in the claims department

PROFESSIONAL EXPERIENCE

Enterprise Events Group San Rafael, CA 2007 - 2009

Quality Assurance Lead

Established and maintained the QA Department for EEG, an event management company, which implements and manages events that attract up to 10,000 national and international conference attendees, via the EEG website. Reviewed, analyzed, tested, and assessed EEG’s website functionality, user-friendliness, and aesthetics. Monitored and coordinated the deployment of client websites. Documented and reported Website defects, instituting corrective actions. Tested EEG's internal registration applications and website on various browsers and operating systems. Managed and controlled all documentation, including test results, tutorials, and reference materials. Interfaced with developers, ensuring that specific problem areas were addressed in a timely manner.

SL Corporation Corte Madera, CA 1989 - 2005

Software QA Engineer

Served as a senior member of the quality assurance and release control team for SL Corporation, which provides object-oriented graphic software tools for high-end business users. Responsible for porting SL software on 10 different platforms encompassing English, Japanese, and Korean versions on a regular basis; tested each version, and thoroughly documented test cases and results in order to reproduce identified issues. Constructed animated models as part of the testing process. Undertook the production of new releases and patches for customers. Identified bugs and fixes; when necessary, created tailor-made, highly effective internal bug tracking scripts. Documented all test results and forwarded information to development and technical support teams; ran nightly Java builds to confirm bug fixes, enhancements, and source code integrity. Created shell scripts to automate certain procedures. Wrote, proofread, and published end-user documentation, as well as other company publications and literature. Independently released a major software version with complete success.

EDUCATION

California Teaching Credential

Certified Professional Coder

Medical Coding Online Training Program, Allied Schools – January, 2014

Coursework: Medical Terminology, Anatomy, ICD-9, ICD-10, HIPAA compliance

Bachelor of Arts, English

University of California, Davis, CA

Graduated with honors

References furnished upon request

Contact this candidate