Customer Service, Public Relations, Communication

Kudzai Dube

Cotton Training Centre, P.O.Box ***, Kadoma

Mobile: +263 078*******/077*******/077******* Email: ********@*****.***

Personal Details

Date of Birth: 13.09.95 Drivers License: Class 4

Nationality: Zimbabwean Languages: English and Shona

Sex: Female Religion: Christianity

Personal Profile Statement

A motivated, adaptable, self-driven with excellent communications skills both written and oral and a very responsible person seeking a position in public relations/communications or customer service position. I have a methodical, customer focused approach to work and a strong drive to see things through to completion, a team player with customer-oriented approach.

Achievements

●Was awarded MSU Book Prize

●1st Class Degree – with 30 Distinctions

Education

2015 – 2019 BA English and Communication Honours - Midlands State University

2012 Lower Gweru Adventist Mission - Gweru

●0’ Levels - 7 Subjects

2014 Chemukute High School - Kadoma

●A Level - 8 Points

June 2024 – 31 March 2025 Administration Clerk Craft Properties - Kadoma

●Handling bookkeeping tasks

●Maintaining good relations with suppliers

●Managing inventory and working with vendors and suppliers to ensure the regular supply of office materials

●Collecting and sorting invoices and checks

●Operating and maintaining office equipment like printers and replenishing office supplies as needed

●Preparing and proof-reading office documents like memo and reports and distributing them as necessary

●Maintain assets register

●Answering customer questions, providing information, taking and processing orders and addressing complaints

●Managing correspondence between office and external bodies

●Any other duties that might be assigned by superiors

June 2023 – to May 2024 Secretary/Receptionist Craft Properties - Kadoma

● Direct visitors to the appropriate person and office

●Answer, screen and forward incoming phone calls

●Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

●Provide basic and accurate information in-person and via phone/email

●Receive, sort and distribute daily mail/deliveries

●Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

●Order front office supplies and keep inventory of stock

●Update calendars and schedule meetings

●Arrange travel and accommodations, and prepare vouchers

●Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

●Types and proof read correspondences and materials

●Providing typing services to all departments

●Minuting of minutes

●Any other duties as assigned by the superiors

December 2022 to May 2023 Communications Officer (Contract) Midlands State

University

●Drafting of University publications e.g newsletters, release articles and advertisements

●Gathering information and drafting newsletters and reports

●Public and stakeholder relations

●Meeting of performance targets

●Developing, supporting and promoting University goals, including social media and content creation and media outreach

●Photography skills

June 2022 – November 2022 Receptionist Forpets Investments - Harare

●Welcoming and directing visitors to the correct departments

●Answering incoming calls and forwarding them to appropriate offices

●Collecting payments in cash and issuing receipts

●Resolving customer complaints, guide them and provide relevant information

●Daily cash reconciliations

March 2020 – May 2022 Receptionist Vessome Computers - Kadoma

●Assisting clients in finding their way around the office.

●Assisting with a variety of administrative tasks including copying, taking notes, and making travel plans.

●Preparing meeting and training rooms.

●Answering phones in a professional manner, and routing calls as necessary.

●Assisting colleagues with administrative tasks.

●Answering, forwarding, and screening phone calls.

●Sorting and distributing mail.

●Keeping the reception area clean and neat

●Providing excellent customer service.

●Scheduling appointments.

July 2017 – July 2018 Call Centre Agent (intern) Econet Wireless Head Office Harare

●Answering incoming calls and responding to customer’s emails

●Management and resolving customer complaints

●Identifying and escalating issues to the supervisors

●Providing product and service information to customers

●Researching required information using available resources

●Route calls to appropriate resources

●Documenting all call information according to standard operating procedures

●Following up customer calls where necessary

●Completing call logs and reports

●Other duties as assigned

Skills

●Problem solving and critical thinker

●Honest and reliable

●Ability to communicate at all levels

●Loyal and dedicated

●Flexible and able to adapt to new changes

●Teamwork

●A team player

●Punctual

Hobbies and interests

I enjoy reading non-fiction books, solving puzzles, and socializing with friends and family

References

Mr L Tsoro Mr A Ndondo

Craft Properties Midlands State University

Kadoma Gweru

Cell:- 077******* Cell:- 077*******

Mr Ivan Musa Mr Pride Gonde

Forpets Investments Econet Wireless

Harare Harare

Cell: 077******* Cell:- 077*******

House No. D10

Highfield Police Camp

Harare

14 April 2025

Dear Sir/Madam

REF: APPLICATION FOR FRONT DESK OFFICER POST

I am writing this letter to express my interest in the position mentioned above, as l believe this position relates well to my career interests as well as my educational credentials in English and Communication Degree.

I was employed at Craft Properties in Kadoma as a Receptionist/Clerk. My contract terminated on the 31st of March 2025.

My resume outlines my qualifications in greater detail in relation to the position on offer. I am an eager candidate with a strongly belief that I am indeed an excellent contender for this position. I look forward to hearing from you soon.

Yours faithfully

Kudzai Dube

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