Branch Manager Business Management
Resume:
Mohammad Abu Sufian
Stirchley, Birmingham
B30 2JH
UK.
Mobile: 074******** email: ***********.*********@*****.***
PERSONAL PROFILE
I am a fresh graduate in International MBA from Birmingham City University, Birmingham, UK, while having the ability to manage a challenging caseload under different work environments. I deserve to build a sharp career in business & management as I have recently completed International MBA from a reputed university in UK. Moreover, I have the sharp managerial skills and experience on banking, finance, tourism and hospitality, retails, health care and logistics, because I worked as an executive manager at BASIC Bank and Pubali Bank Limited, Bangladesh from November’2001 to January’2019. Apart from that, I recently worked as night auditor at Holiday Inn, Coventry and RGIS inventory specialist at Birmingham, UK. Currently, I am working as an Accounts Manager (Public Relation) at corporate office of JMG Air Cargo and Travels, London since 1st October’2020. It is my passion to flourish an exciting professional careers with full of challenges and opportunities by utilizing skills and knowledge achieved through graduation from International MBA, UK accompanied with leadership & time Management roles performed over last 18 years in banking & financial sectors in Bangladesh.
EDUCATION:
2019- 2020 International MBA, Birmingham City University, Birmingham, UK
Grade: Pass
2009-2011 Post Graduate Diploma in Business Management, London, UK
Grade: Pass
1997-1998 MSc (Statistics), Shah Jalal University of Science & Technology, Sylhet, Bangladesh
Grade: 2.1
1993 – 1997 BSc (Hour’s) Shah Jalal University of Science & Technology, Sylhet, Bangladesh
Grade: 2.1
1991-1993 Higher Secondary Certificate (HSC), MC College, Sylhet, Bangladesh
Grade: 1.1 (Science)
1981-1991 Secondary School Certificate (SSC) Moulvi Bazar, Bangladesh
Grade: 1.1 (Science)
EMPLOYMENT HISTORY:
October'2021-Dec'2021 1. Customer Service Advisor at British Gas (Home Based) under CAPITA,UK.
Receiving inbound calls of customers for dealing general queries, booking
Appointment of engineer for boiler breakdown reschedules, rebook or amend
Bookings, selling homecare Insurance and Hive Products etc.
October'20-Till now 2. Accounts Manager (Public Relation) at JMG Air Cargo and Travels, London.
Meeting with the senior officials to identify public relation’s requirement, improve business strategies, products and services.
Liaise with the client and act as a key contact point in support of senior consultants combine creativity with knowledge of the media to recognise media angles and generate positive news coverage.
Track and reconcile project fee and expense budgets.
Keep track of impending deadlines and ensure all work is completed in timely manner.
Identify new business opportunities.
Establish professional relationships with colleagues in other offices.
Ensure accurate invoicing for all clients.
Maintain agreed client activity and alert the Account Director to any budget
Overspend/underspend.
March 2020-Sept 2020 3. Auditor at RGIS Inventory Specialists, Aston, Birmingham, UK
Stock-taking, merchandising, replenishment or despatch/delivery checks at different
stores of Birmingham, UK.
Dec 2019 – Feb 2020 4. Night Auditor at Holiday Inn Hotel and Resorts, Hinckley Road, Coventry
Preparation of night audit reports and reconcile them on daily transactions, serving the
guests to reception at the of arrival and departure, operating front desk opera for all
business operation, performing security walks three times a night at all floors of the
hotel premises, entertaining guests’ complaints and queries and mitigating them by
discussing with senior management, ensuring cleanliness of the hotel by proper waste
management in all aspects of Hotel.
June 2013-Nov 2019 8. Executive Manager at Basic Bank Limited, Bangladesh.
Performed roles as Branch In charge & Auditor where achieved different business
targets of branches like collecting deposits, providing loans, operating foreign Exchang
business through Letter of Credit (LC), facing audit & mitigating compliance, making
communication with regulatory bodies, including Central Bank of Bangladesh. Moreover,
attended on meetings & manager’s Conference frequently, making good liaison with
corporate authorities, preparing notes, minutes, abstracts & agenda in order to place
ahead of board for final sanction/ settlement etc. at Head office levels.
Nov 2001- June 2013 9. Branch Manager & HR In charge at Pubali Bank Limited, Bangladesh.
played roles as Head of Branch as well as Human Resource In charge. Main duty included
dealing of staff related matter associated with preparing Annual Performance
Appraisal (APA), maintaining leave records, inquiry & settlement of disciplinary issues,
making notes, Memo etc. for transfer & posting, arranging meetings & workshops for all
managers working under the regional office & so on.
Other professional qualifications/skills
Completed e-learning course “Customer Service Level 2” through Highfield e-learning at jobchange, Walsall, UK on 23/08/2021.
Passing of Banking Diploma Part-2 (DAIBB) in November 2012 from Institute of Bankers Bangladesh.
Passing of Banking Diploma Part-1(JAIBB) in May 2009 from Institute of Bankers Bangladesh
Having fair knowledge of Windows operating system and common software packages such as Microsoft Office, Excel etc.
Having training on Foundation Course on Banking, Foreign Exchange and International Trade, Refreshers Course, SME Banking, Consumer Financing, Securities Exchange of Dhaka and Chittagong Stock Exchange (DSE & CSE) and Recovery of Loans and advance etc.
Sound communication skills to deal with inter office as well as other regulatory bodies of external authorities and stakeholders.
Trainings and Workshops: Foundation course, Foreign Exchange, Refreshers course, SME Credit etc. on Banking at different period of times.
ACHEIVEMENTS AND INTERESTS:
Attending on business seminars, swimming, reading books, doing research & work under challenging environment in order to establish business & career goals.
REFERENCES: To be supplied upon request.
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