Customer Service Exceptional

Nichole Kuntz

Corona, CA ***** 714-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Proactive and detail-oriented, I excelled at Spice Social by enhancing customer satisfaction and streamlining service operations. Leveraging exceptional customer service and POS system proficiency, I significantly improved guest experiences and operational efficiency. My ability to foster team collaboration and maintain high cleanliness standards set me apart, showcasing my dedication to hospitality excellence and strong work ethic.

SKILLS • Strong work ethic

• Exceptional customer service

• Cash handling

• Guest engagement

• Hospitality service expertise

• Professional appearance

• Customer service

• Cleanliness standards

• Memory retention

• Safe food handling

• Food running

• Menu memorization

• High volume dining

• Service prioritization

• Team collaboration

• Sales expertise

• Order accuracy

• Supply restocking

• Quality control

WORK HISTORY SERVER 11/2021 to 04/2024

Spice Social Fullerton

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Served food and beverages promptly with focused attention to customer needs.

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Worked with POS system to place orders, manage bills, and handle complimentary items.

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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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Maintained a clean and orderly dining area for an enjoyable guest experience.

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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

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• Bussed and reset tables to keep dining room and work areas clean. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

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Assisted in training new hires, providing guidance on restaurant standards and best practices.

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Resolved customer complaints promptly and professionally to maintain positive reputation.

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Maintained clean and organized dining areas to uphold restaurant hygiene standards.

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EDUCATION Communications

Mt. San Antonio College, Walnut, CA

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