Front Desk Receptionist

**** ******* ***** *****, ********, US, ***** •

*.***********@******.*** • +1-678-***-****

DANIELLE VEILLETTE

Front Desk Receptionist and Housekeeper

PROFESSIONAL SUMMARY

Front Desk Receptionist and Housekeeper with over 13 years of experience in the hospitality industry, known for enhancing guest satisfaction and streamlining operations. Demonstrates expertise in sales, guest services, and interdepartmental communication, effectively managing booking systems and improving service quality. Committed to fostering collaboration and implementing innovative solutions to elevate the guest experience. EMPLOYMENT HISTORY

FRONT DESK/HOUSEKEEPING Dec 2021 - Feb 2024

Days Inn Elberton Elberton, GA

FRONT DESK RECEPTIONIST/HOUSEKEEPER Dec 2011 - Dec 2021 Days Inn Augusta Augusta, GA

EDUCATION

ASSOCIATE IN HEALTH SCIENCE 2025

Keiser University - Port St Lucie, FL Port St Lucie, FL SKILLS

Accounting (Skillful), Bookkeeping (Skillful), Night Audit (Skillful), Merchandising (Experienced), POS (Experienced), Office Management (Experienced), Time Management (Expert), Administrative (Skillful), Microsoft PowerPoint (Skillful), Sales (Beginner), Guest Services (Expert), Cash Handling (Expert), Supervision (Experienced), Management (Experienced), Cleaning (Expert), Inventory Control (Experienced), Microsoft Outlook (Expert), Data Entry (Expert), Front Desk (Expert), Purchasing (Experienced), Microsoft Word (Expert), Laundry (Expert), Upselling (Expert). Enhance guest experience by refining check-in processes and resolving complaints swiftly. Coordinate with housekeeping to ensure room readiness and improve guest satisfaction. Implement communication systems to reduce delays and boost service quality. Manage guest accounts accurately, ensuring seamless reservations and preventing billing issues. Analyze check-in patterns to optimize staffing and cut wait times, enhancing efficiency. Created digital check-in workflow that simplified guest registration process while maintaining accurate financial records and documentation

Monitored room inventory and coordinated with housekeeping teams to optimize room turnover rates and maximize occupancy potential

Developed strategic room allocation system to maximize occupancy rates while maintaining high cleanliness standards and guest comfort.

Led cross-functional initiatives between front desk and housekeeping teams to optimize room preparation timing and enhance guest arrival experience.

Managed front desk operations, enhancing guest satisfaction and service efficiency. Supervised housekeeping, improving team productivity and cleaning standards. Implemented inventory control, reducing costs and optimizing resource use. Resolved guest complaints, fostering positive experiences and loyalty. Coordinated maintenance, ensuring seamless service and operational excellence. Redesigned housekeeping workflow patterns to maximise efficiency during peak seasons, resulting in improved room turnover times.

Mentored new front desk staff in reservation management and conflict resolution, strengthening team capabilities and guest relations.

Cultivated positive guest relationships through proactive problem resolution, transforming challenging situations into opportunities for service improvement.

Contact this candidate