Customer Service Representative

Zina Hall, Customer Service Representative

Tempe, 85283, US, 602-***-****, ********@*****.***

SUMMARY Dynamic Collection and Customer Service Representative with over 8 years of experience in debt collection and customer support. Proven expertise in resolving delinquent accounts and maintaining compliance with industry regulations, leading to improved customer satisfaction. Notable achievement includes streamlining collection processes, enhancing operational efficiency. Skilled in managing multiple tasks while delivering exceptional service in fast- paced environments, ready to contribute valuable skills to drive success. WORK EXPERIENCE

09/2024 – 03/2025 Recent Temporarty Assignments, Temp Agency Working From Home, US Managed hybrid and remote jobs, effectively handling inbound and outbound calls while exhibiting flexibility and adaptability. Responded promptly to customer inquiries, addressing needs and resolving issues with efficiency.

Cultivated a commitment to delivering exceptional customer service in a fast-paced environment.

06/2024 – 08/2024 Credit Specialist, Bank of America Working From Home, US Maintained precise records of customer account activity, encompassing payments and adjustments.

Advised customers facing financial difficulties on optimal solutions tailored to their situations.

Established standard operating procedures for departmental activities related to credit management.

04/2015 – 02/2024 Collector and Customer Services, OneMain Financial US, US Collected and verified borrower income, credit history, and employment information.

Contacted customers to notify them of overdue payments and negotiated resolutions.

Maintained detailed records of all collection activities, ensuring adherence to industry standards and regulations.

Streamlined debt collection processes, enhancing workplace efficiency. Elevated customer satisfaction by effectively managing delinquent accounts through negotiation and tailored payment plans. 06/2014 – 05/2015 Work From Home for Google, Google Phoenix, US Reviewed credit applications to evaluate the creditworthiness of potential customers.

Conducted comprehensive financial analyses on customer accounts and credit histories.

Devised strategies to minimize risk exposure while maximizing revenue opportunities.

03/2013 – 08/2013 Home Preservation Specialist 1, Wells Fargo Tempe, US Facilitated loan modification negotiations by preparing homeowners with necessary documentation and guidance.

Collaborated closely with clients to facilitate suitable loans, inspections, and credit reports.

08/2012 – 04/2013 Customer Service Representative, Macys Credit And Customer Service

Tempe, US

Managed inbound calls within a call center environment, ensuring high- quality customer interactions.

Processed Medicare and commercial remittance advices to prepare for submitting secondary claims.

08/2011 – 12/2012 Customer Services Rep, Humana Insurance Phoenix, US Gathered, organized, and input data into a digital database, maintaining accuracy and confidentiality.

EDUCATION

09/1981 – 06/1984 Henry Ford High

High School Diploma, Math

2000 Evergreen Rd, USA

SKILLS Crew Safety Techniques Call center experience Process Improvement Banking products knowledge

Credit decision making Credit underwriting

Data Analytics Loan application processing

Credit data assessments Effective Communication

Decision-Making Adaptability

Negotiation Empathy

Problem Solving

Contact this candidate