Team Lead Specialist Ii
Resume:
St Petersburg, FL **710
***********@******.***
EXPERIENCE
Pinellas County Schools - Employee Childcare Center, Pinellas Park, FL — ECE Teacher
AUGUST 2024 - PRESENT
The Sprout Academy, St Petersburg, FL — ECE Teacher JUNE 2024 - AUGUST 2024
Pasadena C.C. Preschool, St Petersburg, FL — ECE Teacher FEBRUARY 2023 - MAY 2024
● Plan and implement educational activities and lessons that cater to the diverse needs of students
● Create a nurturing and supportive classroom environment conducive to learning
● Utilize effective classroom management techniques to ensure a productive learning atmosphere
● Provide individualized attention and support to students as needed
● Collaborate with parents, caregivers, and colleagues to support student development
● Monitor and assess student progress to adjust teaching strategies accordingly
Pennymac, Tampa, FL — Home Loan Specialist II
OCTOBER 2019 - MAY 2022
Mortgage Fulfillment Division - Funding and Escalations, “Fast Trac” loans, Employee loans, Five9 Team Lead (Escalations Call Line) As an HLSII:
● Handle complex email and phone inquiries from internal and external customers
● Validate qualifying income, assets and/or debt ratio calculations
● Complete appraisal eligibility tasks
● Evaluate loan applications for Pennymac and Investor guideline eligibility
● Respond to regulatory compliance questions and inquiries
● Perform other related duties as required and assigned
● Demonstrate behaviors which are aligned with the SKILLS
CPR/First Aid Certified
DCF 40+ hours completed
CDA certification candidate
organization’s desired culture and values
As the Five9 Team Lead:
● Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training
● Oversee coordination within the division and across all areas within Pennymac to ensure consistent and proper execution
● Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
● Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
● Support, recommend and implement technology initiatives
● Routinely review staff performance of key metrics and work with staff daily to improve performance
● Perform other related duties as required and assigned
● Demonstrate behaviors which are aligned with the organization’s desired culture and values
Mortgage Investors Corporation, St Petersburg, FL — Processing, Underwriting Post Closing
2012-2014
● Work with VA Hybrid refinance mortgage loans
● Examining documents such as the HUD, Deed of Trust, Riders, Disclosures, and any state specific documents for accuracy.
● Check files for missing documents, accuracy and error detection.
● Input records into the system while maintaining an average of 150% of company set quota.
● Scan documents clearly and accurately to be added to account digital files.
● File management and archive prep.
● Maintain the privacy of our clients’ account information.
● Training: Assist team members with questions on procedures and policies for high priorities
● Train new team members on all processes and procedures
● Re-train team members with unsatisfactory work.
● Sr. Team Member for high priority accounts with greater requirements and regulations.
● Compliance/Quality Assurance: Recheck other team member files to ensure greater level of accuracy.
● Generate a log of detected errors, documenting who made the errors and what was done or suggested to fix the errors, and Violinist and Music Teacher, NY, FL, Virtually — Violin, Viola, Piano and Voice teacher, substitute orchestral musician 1994-current
● Section player, Principal player in various orchestras, chamber groups, choirs
● Various performances at weddings, receptions, office parties, political gatherings
● Music Education / Private Instruction in Violin, Viola, Piano and Vocal Studies
● Individual Instruction
Contact this candidate