Customer Service Inventory Control
Resume:
Brad Rounds
PRESENTATION MANAGER - PETSMART
Greer, SC 29650
***********@*****.***
Professional Summary
To join a growing successful company that emphasizes customer and employee satisfaction. To apply my experience and continue to help that company grow and stay successful. Work Experience
Line Cook/Host/Food Runner
Basil Thai-Greenville, SC
October 2024 to Present
Dunkin Donuts Shift Leader
Dunkin'-Fountain Inn, SC
May 2024 to Present
Prepare baked goods. Prepare beverages and sandwiches. Prep work. Inventory. Stocking. Cashier and drive thru. Opening and closing. Cash reconciliation. Badly and cash drawer count. Direct crew to produce a productive environment and give the best possible customer satisfaction. Delivery Driver
DoorDash-Simpsonville, SC
November 2017 to May 2024
Pick up and deliver restaurant orders in a timely manner. Shop for and deliver grocery, convenience and other retail orders.
Outbound Sales Representative
Spectrum-Simpsonville, SC
March 2022 to November 2022
Outbound business sales.
PRESENTATION MANAGER/Merchandise and Inventory Leader. PETSMART-Greenville, SC
January 2010 to November 2017
Creating a fun and caring workplace for associates as well as our customers. Demonstrate excellent customer service. Oversee all product placement including the receiving process. Oversees all pricing integrity, product rotation and code dating. Ad/planner sets and planogram resets. In charge of all aspects of inventory. Senior member of management team. Opening and closing of store. All cash office responsibilities including deposit preparation. Ensure the well-being of all pets in the store's care. GENERAL MANAGER
PARTY CITY-Greenville, SC
July 2009 to March 2010
Provided excellent customer service. In charge of payroll efficiency. Hiring, training and coaching of all associates. All day to day operations of store. Oversee all merchandising, receiving and inventory control. Salary $36000 per year. Left due to company cutting benefits and for opportunity with PetSmart INVENTORY CONTROL SUPERVISOR
C&S WHOLESALE-Mauldin, SC
July 1999 to June 2009
Began as an order selector in the freezer distribution center. Became Lead Dock associate. Joined new HBC project as a Lead overseeing daily inventory issues, system problem-solving and warehouse system integration. Became Inventory control supervisor in 2005. Successfully lead a team of cycle counters in counting every item in each warehouse every 30 days. In charge of all quality control in all warehouses. Supervised the auditing process for order selection. Was used as a consultant in two other new warehouse openings. Converted an A&P warehouse in Pa. to a C&S run facility. Worked with buyers to solve inventory and vendor issues. Started a Damage Control campaign in the warehouse to limit the amount of damage created in the receiving, put away and order selection process. Operated stand up and sit down forklift. Double and single electric packet jack, cherry picker and scissor lift. Showed a
$100,000 damage reduction within the first year.
Ending salary $48000. Left due to department downsizing. SHOP MANAGER/FLORAL DESIGNER - SAM'S FLORIST
THE SPORTS AUTHORITY-Sterling Heights, MI
March 1996 to June 1999
03/96 to 06/99
In charge of all ordering and returns. Supervised delivery and designer teams. Floral designer. Family counselor, wedding counselor and event planning. $15.00 per hour. Left to relocate to South Carolina. OPERATIONS MANAGER - THE SPORTS AUTHORITY
03/96 to 06/99
All daily store operations. In charge of all HR related issues including employment and benefit administration. Supervised all loss prevention and cash office procedures. Opened three new locations. Oversaw all merchandising and mass hiring of new store associates. Education
High school or equivalent in COMMUNICATION
HARRISON HIGH SCHOOL - Farmington Hills, MI
September 1981 to June 1985
Skills
• Shift Management
• Time management
• Management
• Benefits Administration
• Animal Care
• Guest services
• Loss Prevention
• English
• Communication skills
• Restaurant experience
• Warehouse management system
• Data entry
• Cash handling
• Kennel experience
• Merchandising
• Retail sales
• Outbound sales
• Leadership
• Pallet Jack
• Organizational skills
• Quality control
• Recruiting
• Math
• SAP
• RF Scanner
• Sales
• Payroll
• Food service
• Order Picking
• Spanish
• Cash register
• Serving
• POS
• Pricing
• Floral Design
• Computer skills
• Forklift
• Warehouse management
• Shipping & Receiving
• Order Picker
• Employee Orientation
• Planograms
• Supervising experience
• Customer service
• Warehouse Experience
Certifications and Licenses
Forklift Certification
Additional Information
SKILLS & ABILITIES
Excellent customer service skills. Proficient in all MS office programs including Office, Excel, PowerPoint and Outlook. Extensive knowledge of WMS and SAP operations. Extensive POS system knowledge. Excellent problem-solving skills. Work well as a member of a team as well as an individual. Work very well under pressure and can multitask with the best of them. Adapt well to change and, an extremely quick learner.
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