Support Services Supervisor Medical Laboratory

Supervise ** team members in a Medical Laboratory setting. 20 plus years of customer service, problem solving, service recovery and team coaching.

Payroll accounting and staffing schedule creation and maintenance in a high volume, fast-paced healthcare environment.

Experienced and dedicated, to excellent customer service and team leadership. Proven ability to manage and motivate team of 40+ employees, payroll processing, training, inventory, billing, problem solving, coaching, complete performance evaluations, hiring, and terminations. Strong proficiency in all Microsoft Office applications.

Strong computer skills, data entry and multitasking efficiently.

Also possess the ability to troubleshoot technical issues in a fast-paced, high volume environment.

Some billing experience with a dedicated ability to provide exceptional customer service and promoting a positive influence.

Jewel

1996-2001

All Front End operating functions.

Key holder for front end safe. Perform cash drops from front end cash registers, perform all financial functions needed for customer service.

Balance cash, postage stamps, money orders, etc.

Manage and respond to all front end cashiers and operations pertaining to cash registers, customer service and front end baggers and assigning staff to hourly parking lot cart retrievals

Education

Board of Registry, American Society for Clinical Pathology, Chicago, IL 2003

ASCP/PBT Technician

College of Lake County

Presently enrolled:

Health Information Technology HIT

Medical Terminology

Health Care Delivery Systems

Pharmacology

Basic ICD-10-CM Coding

Insurance Procedures

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