Customer Service Specialist

JORDAN LANGSTON

Whitsett, NC ***** 919-***-**** ***************@*****.***

Detail-oriented professional with 10+ years of customer and client service experience. Successfully supported high-level global clients in warehousing, finance, health & wellness, and relocation industries. Managed projects with subject matter expertise, demonstrating strong analytical thinking skills. Possesses significant knowledge in healthcare, finance, warehousing, and moving industries. Motivated leader, team member and individual decision maker, known for creative problem-solving abilities. Highly proficient in utilizing company resources to resolve issues and effectively coordinate and manage projects in time-sensitive environments. Exhibits strong organizational, interpersonal, customer service, and communication skills. Proven talent for swiftly adapting to new environments and technologies.

• MS Office Suite

• Acrobat

• Tableau

• Medallia

• Salesforce

• Jira

• Scrum

• Data Analytics

• Logistics

• Warehousing

• Project Management

• Detail Oriented

Production Associate, 03/2025 - Current

Ecolab – Greensboro, NC

•Review filling and packaging SOPs at beginning of line runs. Ensure the correct packaging materials are available.

Ensure the correct Personal Protective Equipment (PPE) is available and other safety procedures are understood and followed.

• Ensure the line is set up correctly per the filling and packaging instructions

• Operate filling and packaging equipment continually. Types of equipment could include filler, sleeve labeler, cappers, tape machine, bar coders, ink jet printer, hand wrenches, hand stamps, palletizers, and lid presses. Adjust equipment to control weight, closures, or other as required by the specifications. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Ensured sample collection while keeping the area tidy.

• Actively participate in Kaizens, 5S, and special projects Ensured safety by implementing Lock out, Tag Out protocols during repairs.

• Continuingly identify opportunities for system and process waste elimination

• Complete and document activities that measure quality and productivity in an accurate and timely manner. This could include taking weights and performing basic quality tests. Enter results on paper or in electronic systems.

Maintained high standards in product and packaging by adhering to established SOPs during quality assurance checks.

• Complete packaging and filling assignment meeting or exceeding the standards

• Assist with product line changeover to produce new product as needed.

• Maintain a clean and safe work environment.

• Demonstrate Good Manufacturing proactices & Good Warehousing Practices

• Other duties as assigned

Financial Customer Associate II Multi-Product, 06/2022 - 01/2025 Fidelity Investments – Morrisville, North Carolina

• Handled customer service inquiries while mitigating risk and adhering to all company SOPs. Analyzed and utilized a variety of internal systems including Participant Enrollment Tool, Salesforce, Net Benefits, Associate Benefits Library, Focus Point, and Defined Contribution Workstation to effectively fulfill interaction requirements.

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Maintained high efficiency & accuracy while processing 401k and health & wellness-related transactions per SOP guidelines.

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• Adhered diligently to plan procedures set by Clients and Fidelity. Used data analytics via Medallia and Tableau to analyze team KPIs, & assist management with highlighting areas of success and/or identify areas of improvement in weekly reports.

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Collaborated with other Financial customer associates, team leads and management on workshops to promote good practices of company SOPs and update on any minor/major updates to protocols.

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Processed and tracked client invoices ensuring accuracy and completion of payment and other transactions.

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Seasonal Driver Helper, 11/2018 - 12/2022

United Parcel Service, UPS – Raleigh, NC

• Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.

• Exhibited good attendance, work habits, and willingness to learn job functions.

• Prevented damage to packages and products by correctly securing loads.

• Improved customer satisfaction by providing timely and efficient delivery assistance to drivers. Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.

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• Maintained vehicle organization and cleanliness and reported any issues to driver.

• Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps. Owner/Operator, 05/2018 - 01/2022

Langston Labor & Relocation, LLC – Raleigh, NC

Coordinated incoming shipments for labor and workload estimates across North Carolina, Virginia, and South Carolina.

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Dispatched appropriate labor specialists to job sites and ensuring adherence to client/company guidelines and standard procedures.

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Oversaw workflow for team during shipment unloading and inventory tasks on household/warehousing job sites.

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Handled loading and unloading of trucks, storage units, and warehouses per established industry procedures.

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• Completed documentation for any potential damages, move finalization, overall jobsite success.

• Oversaw risk, finances, payroll, and clientele to enhance operational efficiency. Designed tailored job site solutions ensuring time and cost efficiency in response to client needs and industry conditions.

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• Safeguarded participant's finances and personal belongings from harm using company SOPs. Bachelor Of Arts: Communications And Media, 05/2021 Fayetteville State University - Fayetteville, NC

• Certified Scrum Master, Scrum Alliance, 10/15/23

• North Carolina Insurance Producers License, 02/01/22 EDUCATION

CERTIFICATIONS

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