System Administrator Support Specialist

TECHNICAL SKILLS

WORK EXPERIENCE

SANTHOSH YADAV NAKKA

+1-947-***-****

***************@*****.***

LinkedIn Profile

Experienced Infrastructure Support Specialist and System Administrator with a strong background in managing legacy and on-premises servers, as well as cloud deployments, particularly in Google Cloud Platform (GCP). Skilled in patch management, server maintenance, system upgrades, and incident management using tools such as Ivanti, Jenkins, Compute Engine, F5 BIG-IP, Vault, and JIRA. Adept at ensuring security, reliability, and optimization of both on-prem and cloud-based environments. Cloud Platforms: Google Cloud Platform (GCP)

Operating Systems: Windows Server (2008 R2, 2012 R2, 2016), Linux Tools & Technologies: Ivanti, Jenkins, Terraform, Ansible, F5 BIG-IP, Vault, JIRA, PRTG, PagerDuty,

Cloud Services: Google Compute Engine, GCP VPC Networks, Google Cloud Storage Buckets

Automation & Configuration Management: Terraform, Ansible, Jenkins Patch Management: Ivanti (Patch deployment, troubleshooting) Identity and Access Management: IAM Roles and Permissions in GCP Security: SSL Certificates (Renewal, Deployment, Vault integration), Vulnerability Compliance Reporting

Disaster Recovery: DR Drills, Production and DR site validation Monitoring: Server resource usage (CPU, Memory, Disk Space), Event logs, and Service Monitoring

Incident Management: PagerDuty, JIRA, Root Cause Analysis (RCA), Incident Resolution and Escalation

Version Control & Ticketing: JIRA, Git

Cognizant Technology Solutions India Private Limited July 2019 - Aug 2023 System Administrator Experience On Premise & GCP On-Premises Server Management:

• Installed software, updates, and security patches on Microsoft Windows Servers.

• Managed deployments across DEV, QA, UAT, PROD, and DR environments.

• Performed server maintenance, troubleshooting, and issue resolution to ensure continuous server uptime.

EDUCATION

ADDITIONAL INFORMATIOM

Cloud Infrastructure & GCP Management:

• Deployed, managed, and optimized Compute Engine instances using Terraform and Ansible in Jenkins.

• Conducted Bake image creation, image migrations, and managed GCP pipelines for VM creation and destruction.

• Supported GCP admin tasks, creating VMs and managing IAM roles and permissions to enforce least privilege security.

• Managed VPC networks and Google Cloud storage buckets with compute engine. Patch Management & Security:

• Applied security patches to non-prod and prod environments using Ivanti, managing 250+ on-prem servers.

• Troubleshot failed patches, ensuring server stability and security post-patch deployment.

• Managed SSL certificate renewals, deployments in GCP, Vault, F5, and third-party services (Imperva, F5).

Disaster Recovery & Incident Management:

• Participated in disaster recovery drills, ensuring the stability of applications in DR locations.

• Led incident tracking and severity declaration, driving bridge calls and coordinating with technical teams to resolve incidents.

• Managed weekly on-call support and application-related incidents via PagerDuty. Additional Responsibilities:

• Managed OS upgrades (e.g., Windows Server 2012 to 2016 for 250 servers).

• Conducted monthly patching reports, monitored server resource usage, and provided technical support during production deployments.

Central Michigan University, USA Aug 2023 – Dec 2024 Master’s in Information Technology Project Management Languages: English, Hindi, Telugu

Certifications: ITIL and ITSM Internship Certificate, Google Project Management. Awards/Activities: Most Innovative Employer of the Year (2022), Onboarding Team Lead (2023)

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