Mental Health Case Management

Amneris Rosario, MS, PMHC

Florida Psychotherapist

License: PMHC 2076

Miami, Florida

US: +1-305-***-****

**************@*****.***

LinkedIn Profile

PROFESSIONAL PROFILE

Psychotherapist with 9+ years of experience providing mental health services to diverse populations, including individuals with chronic mental illness, incarcerated individuals, unaccompanied minors, survivors of human trafficking, and children/adolescents. Skilled in case management, diagnosing mental health conditions, creating individualized treatment plans, and delivering evidence-based interventions for trauma, depression, anxiety, and chronic mental illness. Demonstrated leadership in team management, clinical supervision, and program coordination, with a strong focus on ensuring compliance with federal standards and regulations. Experienced in grant management, securing funding, and optimizing resources to support mental health programs. Passionate about promoting the well-being and self-sufficiency of vulnerable populations through compassionate and culturally competent care.

EDUCATION

M.S. in Mental Health Counseling May 2017

Nova Southeastern University Fort Lauderdale, FL

B.S. in Psychology December 2014

Nova Southeastern University Fort Lauderdale, FL

PROFESSIONAL EXPERIENCE

Anti-Human Trafficking Program Supervisor

International Rescue Committee (IRC)

August 2024 - Present

Miami, FL

• Lead and manage the successful implementation of IRC’s human trafficking programs in Florida (Tallahassee and Miami), ensuring high-quality services and compliance with federal and state regulations.

• Supervise and mentor a multidisciplinary team, providing guidance, coaching, and performance evaluations to ensure staff meet program goals and maintain high standards of service delivery.

• Collaborate with law enforcement (Miami-Dade Sheriff’s Office, Federal Bureau of Investigation, Homeland Security Investigations, State Attorney’s Office) and project partners to deliver comprehensive support to trafficking survivors, ensuring effective coordination and communication across all teams.

• Represent IRC’s program at coalitions and task forces, contributing leadership and expertise to shape policies and practices that improve outcomes for trafficking survivors.

• Manage federal and private foundation grants, ensuring accurate budgeting, financial reporting, and adherence to grant requirements, including the Department for Justice / Office for Victims of Crime (OVC).

• Develop and execute strategies to increase program capacity, ensuring alignment with funding match requirements and successfully securing resources to expand service delivery.

• Oversee program performance through data-driven analysis, tracking outcomes, and implementing improvements to drive program effectiveness and meet key objectives.

• Lead outreach and public awareness campaigns, engaging community partners to build strong support networks and increase awareness of human trafficking issues.

• Ensure compliance with all legal, regulatory, and case management standards, including confidentiality and privacy requirements, maintaining accuracy and transparency in all documentation and reporting.

• Foster staff development, offering ongoing training and technical assistance to ensure teams have the necessary skills and knowledge to respond effectively to human trafficking cases.

• Advocate for policy changes at local, state, and national levels, influencing legislation and securing funding for survivor programs.

• Track and assess client progress, ensuring timely and effective services are provided, empowering them to reintegrate into their communities and promoting long-term recovery.

Assistant Lead Clinical Counselor (Seasonal)

Deployed Services / Greensboro Influx Facility

July 2022 – July 2024

Greensboro, NC

• Mentored a team of 10 clinicians, fostering a collaborative environment to deliver high-quality, individualized care while ensuring compliance with Office of Refugee and Resettlement (ORR) guidelines and federal regulations.

• Developed and facilitated psychoeducational workshops, seminars, and group sessions, to enhance the mental health and well-being of unaccompanied children placed in ORR care, focusing on trauma recovery, coping strategies, life skills, and emotional regulation aimed to foster recovery and resilience-building.

• Led and organized comprehensive training sessions on crisis intervention, reunification planning, ORR policies, and HIPAA privacy regulations, ensuring staff adherence to standards and best practices.

• Conducted and documented intake interviews and mental health assessments, and screened for potential human trafficking, gang involvement, and other psychological risks.

• Documented all Child Level Events (CLEs), ensuring timely reporting and consistent adherence to federal ORR policies and protocols.

• Delivered trauma-informed, evidence-based individual, group, and family sessions aimed at addressing the psychological and emotional needs of unaccompanied minors.

• Coordinated family reunification efforts to provide emotional preparation, counseling, and safety planning for minors and their families.

• Collaborated with multidisciplinary teams, including case managers, legal teams, and social workers, to create integrated care plans, ensuring comprehensive and holistic support for minors under ORR custody. Lead Clinical Counselor (Seasonal)

National Emergency Management and Response (formerly BCFS) / Carrizo Springs Influx Care Facility July 2021 – March 2022

Carrizo Springs, TX

• Led a team of 15+ clinicians, provided performance evaluations, mentorship, and fostered a collaborative and supportive team environment.

• Ensured compliance with ORR contract policies by overseeing mental health assessments, service plans, and progress notes, ensuring high-quality clinical documentation.

• Managed crisis intervention and treatment plans, ensuring timely responses to minors' emotional and psychological needs.

• Facilitated interdisciplinary meetings with multidisciplinary teams, including case managers, legal staff, and social workers, to develop and execute integrated care plans that prioritized the holistic well-being of minors.

• Provided ongoing training on trauma-informed care and mental health best practices, enhancing staff expertise and ensuring adherence to ORR policies.

Clinical Counselor (Seasonal)

Acuity (formerly Caliburn International Services) / Long Beach Emergency Influx Site May 2021- July 2021

Long Beach, CA

• Conducted comprehensive mental health assessments for unaccompanied minors in ORR care, identifying emotional, psychological, and trauma- related needs, as well as risk factors such as human trafficking, abuse, and gang involvement.

• Led crisis intervention efforts to stabilize and provide immediate emotional support to minors in distress, developing both short- and long-term coping strategies, monitoring mental health progress, and adjusting treatment plans as needed while ensuring access to additional resources when required.

• Provided individual, group, and family therapy sessions, alongside diagnostic evaluations, to support minors' emotional well-being and promote resilience.

• Developed and implemented personalized treatment plans, utilizing evidence-based therapeutic interventions in individual, group, and family therapy to address diverse emotional and psychological needs. Mental Health Professional

Centurion Healthcare / Dade Correctional Institution Crisis Unit May 2020 – May 2021

Miami, FL

• Conducted mental health evaluations, diagnosed severe mental health disorders, and developed individualized treatment plans to address the unique needs of incarcerated, adult males in a maximum-security crisis unit.

• Delivered immediate crisis intervention and stabilization services to inmates experiencing acute mental health crises, ensuring rapid assessment and response to prevent further deterioration.

• Provided individual and group therapy to inmates with conditions such as schizophrenia, bipolar disorder, PTSD, antisocial personality disorder, borderline personality disorder, dissociative disorders, and severe depression, focusing on promoting emotional regulation and coping strategies.

• Conducted regular suicide risk assessments, developed and implemented safety plans, and provided ongoing monitoring for inmates at high risk of self-harm or harm to others.

• Collaborated with multidisciplinary teams, including psychiatrists, security personnel, social workers, and medical staff, to coordinate and optimize care for inmates in crisis and ensure the safety and well-being of both patients and staff.

• Led psychoeducation sessions for inmates, enhancing their understanding of mental health and treatment options to promote self-awareness and encourage active participation in recovery.

• Trained correctional staff on identifying early signs of mental health crises, de-escalation techniques, and proper documentation procedures to improve the overall handling of inmates in distress.

• Maintained strict adherence to ethical, legal, and regulatory standards while documenting all clinical interactions, ensuring compliance with state prison policies and mental health regulations.

• Facilitated case management and referrals for long-term care or community-based mental health services upon inmate release, ensuring continuity of care and access to necessary resources.

Clinical Counselor (Seasonal)

Acuity (formerly Caliburn International) / Homestead Influx Shelter February 2019 – November 2019

Long Beach, CA

• Conducted and documented comprehensive mental health assessments and intake interviews for unaccompanied minors (age 13-17), providing individual, group, and family therapy to address emotional and psychological needs.

• Delivered crisis intervention and management, assessing risk factors, evaluating gang involvement, screening for human trafficking, trauma, and abuse, and ensuring accurate documentation of Significant Incident Reports (SIR) in accordance with federal contract policies and procedures.

• Developed and implemented comprehensive, goal-oriented individualized treatment plans, progress reports, case reviews, safety plans, and transfer requests, ensuring adherence to ORR contract policies and procedures.

• Provided case management services, supporting discharge planning, coordinating family reunification and release services, and facilitating seamless continuity of care for minors during their transition. Mental Health Therapist

Psychsolutions

November 2017 – February 2019

Miami, FL

• Conducted individual, group, and family therapy utilizing evidence-based practices for children, adolescents, and adults with a broad spectrum of mental health issues, including depression, PTSD, ADHD, mood disorders, behavioral issues, trauma (sexual/physical abuse), problematic sexual behaviors, grief and bereavement, substance abuse, and eating disorders.

• Diagnosed mental health conditions, conducted thorough assessments, developed and completed individualized treatment plans, and performed crisis and suicide risk interventions, creating tailored crisis plans when necessary.

• Facilitated parenting skills and communication training to equip caregivers with strategies for effectively managing children's mental health concerns and promoting healthy family dynamics.

• Collaborated closely with legal guardians and external agencies to ensure comprehensive case management, including discharge planning and coordination of aftercare services.

• Developed discharge/aftercare plans, and obtained necessary authorizations from appropriate health insurance companies to ensure continued care. Mental Health Counseling Intern

Larkin Community Hospital

January 2016 – January 2017

Miami, FL

• Provided individual and group therapy in Intensive Outpatient (IOP), Partial Hospitalization (PHP), and crisis unit settings for individuals with depression, anxiety, trauma, personality disorders, and substance use disorders, promoting emotional healing and recovery.

• Led psychoeducation groups focused on coping strategies, emotion regulation, and relapse prevention, equipping patients with essential skills for sustained long-term recovery.

• Conducted thorough mental health assessments, developed individualized treatment plans, and provided immediate crisis intervention for individuals in acute distress.

• Applied evidence-based therapeutic modalities, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Motivational Interviewing, to address symptoms and improve functioning.

• Collaborated with interdisciplinary teams to ensure holistic care, coordinating services for patients transitioning to lower levels of care and promoting treatment continuity.

Operating Room Specialist (68D)

US Army

January 2008 – January 2013

Multiple Locations

• Supported medical teams during humanitarian and combat missions, providing vital assistance in trauma care, and ensuring rapid and effective medical responses in high-pressure environments.

• Assisted in complex surgical procedures, ensuring efficient preparation of operating rooms and proper sterilization for emergency operations.

• Demonstrated exceptional ability to remain calm and make quick decisions during high-stress emergency situations, contributing to patient safety and successful outcomes.

• Trained and mentored junior personnel in operating room procedures, sterilization techniques, and safety protocols, enhancing team performance and operational readiness.

• Coordinated with surgeons, anesthesiologists, and nursing staff to ensure smooth execution of surgeries, maintaining strict adherence to aseptic techniques and medical protocols.

CERTIFICATIONS / LICENSES

• Tier 2 Clearance Valid: April 2024 – April 2029

• Florida Provisional Mental Health Counselor License (PMHC 2076) Valid: July 2023 – July 2025

• Crisis Prevention Certification (NCI27C599A) Valid: July 2023 – July 2025

• Adult and Pediatric First Aid/CPR/AED (019V18CI) Valid: July 2023 – July 2025 PROFESSIONAL SKILLS

• Languages: Bilingual in English and Spanish

• Clinical Expertise: Individual/Group Therapy Trauma-Informed Care Crisis Intervention

• Leadership & Supervision: Program Management Team Development Grant Coordination

• Advocacy & Outreach: Human Trafficking Awareness Community Partnerships Legislative Advocacy

• Technical Proficiencies: Data Analysis Compliance & Reporting Case Management Systems

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