Customer Service Representative
Resume:
Margaretta Yancey
Customer Service Representative
Union City, GA 30291
**********@*****.***
Professional Summary
Looking for a great company I can bring my customer service skills to Authorized to work in the US for any employer
Work Experience
Account Supervisor
ResultsCX-Tampa, FL
October 2022 to March 2025
• Assist members to get resolution
• Assist agents with concerns of the members
• Provide above and beyond customer service
• Use resources and research to provide member with resolution for concern MSR
Continuum Global Solutions-Georgia
September 2021 to May 2022
Help members with medicaid questions out of Illinois Quilter operator/Boarder Repair
Woodhaven-Fairburn, GA
September 2020 to August 2021
Work the quilter machine and repair the designs on the boarders that appear on the side of the mattresses Returns Associate
DHL-Union City, GA
April 2019 to August 2020
Process returns either back into inventory or to damages Packer
Walmart eCommerce-Union City, GA
November 2018 to March 2019
Packed orders and pick orders
Picker, packer, processor, and scanner
Prologistix Employment Agency-East Point, GA
October 2017 to October 2018
I picked drone orders packed them scan them and process them to be shipped out Shift Manager
KFC-Union City, GA
April 2017 to October 2017
Open closed bank deposit and inventory count
Shift Manager
SHANES RIB SHACK
March 2016 to April 2017
I run shifts open and closed did bank deposits truck orders and inventory count also did schedules Bus Driver
Fulton County Schools-Fairburn, GA
August 2015 to February 2016
Drove my rout picking up students and maintaining my bus
• Ensure bus ran safely and efficiently
• Operated bus
• Class B license
• Transported students within the South area
Asst. Store Manager
Family Dollar
June 2015 to August 2015
Open and closed
Bank deposit
Truck inventory and orders
Shift Manager
KFC
November 2008 to May 2015
Open and closed
Bank deposit
Inventory count
Education
Diploma
Banneker High School - College Park, MD
August 1990 to May 1994
Skills
• Remote access software
• Medical terminology
• Bus Driving
• School Bus Driving
• Inside sales
• HIPAA
• Customer service
• Time management
• Microsoft Word
• Microsoft Windows
• Customer support
• Medical records
• Microsoft Outlook
• Computer Networking
• Shift Management
• Working with people with disabilities
• Operating Systems
• Writing skills
• Grammar Experience
• English
• Microsoft Office
• Phone etiquette
• Assistant Manager Experience
• Store Management Experience
• AI
• Organizational skills
• Communication skills
• Bilingual
• Typing
• Restaurant experience
• E-Commerce
• Network Support
• Help Desk
• Data entry
• Picking packing scaning and processing
• Sales
• Leadership
Languages
• English - Expert
Certifications and Licenses
ServSafe
November 2014 to November 2019
CDL B
Driver's License
Passenger Endorsement
School Bus Endorsement
Additional Information
I am looking for a company that i can grow with. I can bring great customer service to the company I love working with people and helping people. I can bring 20 plus years of customer service to a company and I am a team player I work great with a team and I am very helpful. I am also a fast learner and I love learning new things.
Contact this candidate