Customer Service Representative
Resume:
Lori Gathright
Jacksonville, FL *****
**************@*****.***
Professional Summary
Motivated, outgoing and detail-oriented healthcare customer service professional with 15+ years of experience in various roles, including office coordination and patient registration. Proven ability in resolving customer issues efficiently and managing patient schedules, billing and insurance verification. Skilled in multi-line phone systems, CRM software, and medical terminology, with a strong focus on delivering exceptional customer support and maintaining positive relationships. Willing to relocate to: Jacksonville, FL - Orange Park, FL Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
A1A Valet and Parking Mgmt-Jacksonville, FL
April 2024 to January 2025
• Accepted payments for customer parking at all athletic events, festivals and concerts in downtown Jacksonville.
• Handled processing online passes and credit card payments thru iPhone.
• Resolved customers issues promptly and efficiently. Office Coordinator
AquaPro Pools and Spas-Jacksonville, FL
January 2019 to July 2024
• Coordinate the weekly schedule, verify that correct time was entered, order inventory, interview, hire, and train employees.
• Schedule service calls and monthly cleaning appointments.
• Make courtesy calls to customers regarding their delinquent accounts and attempt to set up payment arrangements.
• Process payments and daily deposit.
Registrar
Dr Rachel Gardner OBGYN-Tupelo, MS
March 2014 to December 2018
• Greeted patients upon arrival and provided correct forms to fill out, answered inbound calls and transferred to correct department.
• Verified insurance coverage, entered and scanned check-in forms, doctor's notes and any scripts that were written.
• Checked patient out, collected copay and provided scripts.
• Maintained clean lobby area and bathroom.
• Entered daily paperwork and daily deposit.
Education
Vocational School in Medical Assistant
Deerpark Vocational School - Newport News, VA
August 1993 to June 1995
High school diploma
Menchville High School - Newport News, VA
August 1992 to June 1995
Skills
• Recruiting
• Sales
• Outbound sales
• ICD-9
• Insurance Verification
• Accounting
• Working in a call center environment or remotely
• 10 key typing
• Technical support
• Medical collection
• Appointment scheduling and outbound/inbound calling
• Client services
• Fast learner and detail oriented
• Medical terminology, medical scheduling and medical records
• Medicare
• Data collection
• CRM software
• Customer support
• Multi-line phone systems
• Human resources
• Basic math
• Computer literacy
• Windows
• Time management
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